Theme Updater & Backups | OOTS

May 6, 2024

Thank you to Corey at Out Of the Sandbox. Had a few issues while updating the themes on our stores, but Corey was able to provide guidance every step of the way. Took the stress out of making sure everything had carried over to the updated theme!

Feb. 8, 2024

Good app and works great. Some of the way they word things are confusing, but they are responsive when asking support for help.

Oct. 6, 2023

ADDITION 10/6/23: I am upping this to 4 stars. It is still very odd that the app messed up section on my page. HOWEVER, I did contact Out of The Sandbox and they replied very quickly and they fixed it! The reason I wrote the review is because last time I contacted them it took days for them to get back to me. So I wanted to make sure this was handled quickly. This time they really replied quickly, within 24 hours, and fixed the issue the same day or next (I think we are on different time zones). Thank you ORIGINAL REVIEW: Quite frustrating. Basic elements on my website get changed randomly and I have to go back and update tot he way we had it originally. I am referring to colors, fonts, banner message, our logo gets lost, it's really bad. Especially since we pay $9/month for the pro version. I am NOT talking about custom code, that I know already you guys don't move over, but the basics? Colors? Fonts? Really bad.

Sept. 28, 2023

Quick respons! They help me to update the theme and it is perfect!

Sept. 9, 2023

Wow, look at those ratings, either people hate it, or love it. When I first used it, I didn't like it, but I see they are working to make it better by the day. I have a lot of faith in this company. I've used their theme (Turbo) for many years now, and they are always putting a lot of work into it to keep it updated and add some goodies here and there. Don't let the reviews on this "updater" app steer you away from using their themes, as they are one of the best in the industry, imho.

April 5, 2023

Me han solucionado el fallo de la aplicación bastante rápido, ahora si que funciona, si bien es cierto que la actualización no es perfecta del todo, requiere algunos ajuste, pero en general mucho mejor. Saludos

Oct. 28, 2022

App recommended by theme developers. Very easy to use and does what it's designed to do. I had an issue at first shot of this (which I ended up solving myself) BUT the support team replied quickly given it was during the free trial, kept me updated about the progress of my ticket, and offered support in a friendly and jargon free way. My theme has updated and copied over brilliantly with only one little bit of code missing which is beyond the capability of this app (a niche widget!) But at least it shows you what the issue is and you can sort yourself/get developer to sort. I think many of the poor reviews on here are from people misunderstanding that this app is not designed to update from legacy to shopify online 2.0. For what it's designed for, it works very well (so far!!)

Jan. 16, 2022

EDIT 1/16 After leaving this review, their team explained my problem more accurately and they offered a better and more practical solution which I appreciate. Terrible app, terrible customer experience. I updated my theme and the result was awful: translations missing, errors, the product images, prices and description don’t show correctly and they don't adapt correctly to the screen either. I tried contacting support and they told me that's normal so I have to fix them? How am I supposed to fix them when its not a design problem but a deeper code problem? Also they are charging me even though the app didn't do what it promised and after cancelling the first day.

July 12, 2021

When it works it is very good. But our Pro Plan subscription has broken which means that the app doesn't work, and we can't access the priority support we paid for. Update: We have received excellent support from OOTS who have stuck with us and resolved a difficult issue. This review has been upgraded to 4 stars to reflect the quality of the app itself.

Jan. 5, 2021

The App is helpful but the limitations are part of Shopify as well. We are using a 3rd party Shopify app to the build pages we need and in a way that makes sense for us. The Theme Builder is very limited. The updates get complicated because of customizations. I believe this is an overall Shopify limitation. Backup! and use a Shopify Expert to help you.

Sept. 20, 2019

Literally nothing happens, it does not function when I try to open the app. Deleted and reinstalled with the same result. Disappointing. UPDATE: I believe this was my cookie settings as I tried on another browser and it updated ok. Review changed from 1 to 4 stars.

Sept. 18, 2019

I'm a long time online seller and this app has been great the handful of times that I"ve updated in the past three years. But I cannot believe that I paid $350 for a theme (with 1 store usage allowed), and now OOTS wants to charge $9 a month and/or $108 a year (forever) to let an app stay installed in my store that I use two or maybe three times a year at a maximum?? BOO HISS. Horrible. The updater is great so I hate to leave 1 star because of this new policy, but its a complete disappointment to see these guys get so greedy when their themes are highly priced.

Oct. 9, 2018

This app works really well, if you have any customised code on your site the paid-for version of this is a must. Beware though that you will need to update every line of custom code from your old version to the new version by hand. The app doesn't carry across custom code. If you don't have any custom code then it works perfectly without having to edit any stuff in the backend.

Oct. 2, 2018

A good app but could be a lot better at handling even the smallest of modified themes. https://www.katysboutique.co.uk

Feb. 1, 2018

Very handy! But a bit unclear which customizations are taken care of..

Nov. 10, 2017

I used this app last week to upgrade the Turbo theme on my store. It worked, but it did not transfer much of the configuration or any of the tweaks to the original theme. I still had to spend a few hours re-configuring my stores homepage and collection and product configurations, so not sure if it actually helped or not.

April 26, 2017

This worked really well - a few errors copying over my banner subheadings (which I luckily noticed) and one of my assets file (which it told me it hadn't done). With every update I'm praying for the function to edit the typography on mobile devices... still waiting. I really recommend Out of the Sandbox, their customer support is brilliant! I use the retina theme and it works really well for me. Check it out: www.geometrico.co.uk

Jan. 19, 2017

I was very quick to judge the app, so I am taking the time to re-write this review. It was extremely helpful, and any problems that I had during the update process were my own. Thank you again, for providing amazing, robust themes and professional support.

Jan. 13, 2017

Great themes! So far no update to mine...I'll modify the review once I know it's working. :)

Dec. 30, 2016

Can't preview turbo theme, could have better way to update better than nothing tho