Theme Updater & Backups | OOTS
Shopify premium theme updates and online store data backups
Rating
3.9
feedback
307
chart
#1,433
All reviews
Rating Breakdown
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Sept. 16, 2024
Hi Eastside Sports team! It looks like you may have some questions about Theme Updater or need some assistance. We have sent you a couple emails to try and connect with you and offer assistance, but none of them have been responded to, and there are no recent tickets connected to this shop in the last year for us to get a better understanding of how we can best assist you. Please, check your inbox for our attempts to reach out to you, and let us know how we can best help you - looking forward to hearing from you soon! All the best, Out of the Sandbox
July 2, 2024
Per their suggested article, they do not have Turbo theme available on trial. So basically I downloaded this app and agreed to pay $34 and gave away all of our data for false advertisement. They are only offering Responsive , Retina , and Parallax for trial https://help.outofthesandbox.com/hc/en-us/articles/115007101688-Preview-Turbo-in-your-store
Hi Rugtomize team! As noted at the top of our documentation, you can trial all of our themes for free, with no need to subscribe to Theme Updater app. This includes our Turbo theme! It's always best to reach out to our support team directly so we can assist with any questions you have. We have reached out to you via email to provide support with trialing the Turbo theme, and look forward to hearing back from you. All the best, Out of the Sandbox
May 15, 2023
One can only expect that customizations will carry on with the update. This is not what the app does on the FREE version. If you wish to maintain your theme looking sharp, you will have to invest MONTHLY on this app to maintain the latest version of your theme. This is just acceptable in my case because my theme isn't adding more useful features at least for now. When it does, I will subject myself to hours on end making a hard copy by hand.
Hi PLOMERIA UNIVERSAL team! Thank you very much for your review of Theme Updater Plus! Theme Updater Plus' free plan allows you to register your theme, install the latest version of your theme, and receive email notifications for new versions If you are interested in streamlining the update process, we recommend looking at our Pro Plan, which includes the ability to preserve most settings and customizations when updating, identify code conflicts in new version, and automatically include new language files. Although Theme Updater Plus does have the ability to transfer over customized code, customizing code can still result in some issues, and more complex customizations will need to be manually transferred over to the updated theme file. All the best, Out of the Sandbox
Oct. 20, 2022
Just awful, no clear instructions on how to apply changes. There is a reason that this app has such low reviews. Only gave it a look as the theme developers suggested it. No idea what they were thinking.
Hi Horizon Micromobility team! We are sorry to hear that you struggled to find our documentation on the Theme Updater. In our Help Center we have resources for that can guide you through the update process. You can find these resources within our Help Center, here: https://help.outofthesandbox.com/hc/en-us Thank you very much for your feedback and we hope that you find these resources helpful! A member of our support team has also reached out to you to help answer your questions and direct you to our Help Center. All the best, Out of the Sandbox
March 10, 2022
After updates one has to do redo absolutely everything on the updated site from scratch so not worthwhile. The customer service is lousy, as no one replies to questions for days...Disappointed.
Hi Laska by nature team! Thank you for your feedback! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases. A member of our support team will reach out via email shortly!
March 11, 2021
The app itself works okay but the issue is the support from out of the sandbox. They take forever to fix issues. It's now been 3 months since I listed a critical bug. They have been prioritizing it for 3 months and still no fix for the Flex theme.
Hello BodyHeal Team! Thank you for sharing this feedback. Your recent request is being reviewed by our technical team. We'll be in touch with an update as soon as possible! All the best, Out of the Sandbox
Jan. 30, 2021
I am pleased I didn't purchase a full year. There was a lot that didn't get converted into the new version starting with the hero background video on the homepage. There was a list of things I would need to manually update, which I don't know how to do and defeats the point in paying for this service.
Hi Soozal team, Thank you for this feedback! Our app is able to copy over the settings and content configured with the default theme features. It may not be able to include some of the custom modifications made to the theme files. These may be from third-party app installations or custom work added by another developer. In these cases, the app will list the files that contain third-party work that wasn't able to be moved over to the updated theme so that you can reapply the third-party code manually. If you are having trouble with some of the default features not transferring over in the update, this is something we can certainly have a look at with you. Our support team has reached out directly, we look forward to hearing back from your team! All the best, Out of the Sandbox
Sept. 27, 2020
Still 9 templates need to be customized... it just helped with the banner images, so not recommended.
Hello milkCases team! Thanks for the feedback! Our Theme Updater app provides the time-saving convenience of updating your theme while preserving the settings and content you've configured with the default theme features. The message you are seeing means that the app has identified some third-party modifications in the theme files that couldn't be automatically included in the update. The app will try to bring over custom modifications onto the updated version but if those changes conflict with the updated version of the file they will be left out of the update. The app then flags those files so that you can reapply the custom/third-party code manually. Our support team has reached out to your store directly regarding the update. Please follow up with us if you have any questions! We look forward to hearing from you! All the best, Out of the Sandbox
Sept. 20, 2020
I installed the app based on shopify's recommendations but I was not informed that it was not compatible with my theme!! (debut) Now I have been charged for an app that wont work with my store
Hello Pinayapple team! We're sorry about the misunderstanding here. The app does not support Shopify's Debut theme as it was developed to work with Out of the Sandbox and Pixel Union themes exclusively. Our Theme Updater app provides a free year trial for newly purchased themes. The year extends from the date the theme was purchased. It doesn't appear that you were charged from our end but we are happy to work with you to sort this out! Our support team has reached out to your store directly and we're looking forward to hearing back from you! If for some reason you are unable to locate our email you can reach out to our Help Centre directly here: https://help.outofthesandbox.com/hc/en-us/requests/new. All the best, Out of the Sandbox
Sept. 18, 2020
This app is Useful for untouched customization theme. Not that much useful for custom changes made with existing theme.
June 5, 2020
I see I'm not the only person with disgust about the lack of customer service Out of the Sandbox offers. Beautiful themes, terrible, slow customer service. Not a way to expect people to run an ecommerce business. I forewarn potential customers to stay far away. If you run a day to day ecommerce business, pandemic or not, this is not the right company for you. P.S. I have tried for literally WEEKS to get (Magdalena) answers with no resolve. Shame on you for not supplementing your customer service as well as you've paid attention to your theme design. JQ
Sept. 30, 2019
Update: I'm upgrading my rating to 2 stars because after writing my original review, tech support helped me update my theme. If it works correctly the next time I try to update, then I'll upgrade it to a three. When the app does work, it works well. (Although the default file name isn't the actual version you're upgrading to, it's whatever version you already have plus the current date. So the UI is oddly inaccurate, which definitely doesn't help if the app hasn't been working correctly so you're already frustrated.) I used the paid version of this app for awhile and was able to update my theme two or three times. Then in early June it stopped working correctly. I experienced multiple problems just getting to the update screen. Then when I finally was able to get there, the only option I got was to "update" to the theme version I'm currently using (7.0.5). I spent the month in a fruitless back and forth with OOTS tech support to resolve this problem. I tried using this app on three different computers (MacBook Pro, iMac, HP laptop) and five different browsers (Safari, Chrome, Firefox, Opera, IE). I gave OOTS tech support access to my Shopify account to try to fix the problem, and after a cursory go at it, they suggested that I upgrade my OS and browser to the most recent version. So I did that, even though it might have meant that some of my software and printer might no longer work. And guess what? Problem not solved. At that point, they finally admitted that they were having some problems with the Theme Updater app and browser cookies. They said they hoped to have it resolved soon. It still wasn't working by early August, so I uninstalled the app. Now that it's the end of Sept., I decided to try it again in the hopes of being able to finally update my theme. But nope, same problem. The fact that I actually paid for several months of this app without being able to use it is ridiculous. And that it still doesn't work is more ridiculous. As much as I sometimes hate cable/internet companies, at least when your service isn't working they refund your money. Not so with OOTS.
Sept. 18, 2019
Like many others not happy this app is going from free to paid with no details on how to avoid being charged. This app never worked for me due to my custom code.
Sept. 18, 2019
We have used this app once and it worked well but it just sits there majority of the year. Now that they are charging $9/month for this app we will be deleting it. This isnt something constantly used that we can justify paying them for especially for something that should be free with the theme.
Sept. 5, 2018
This app is a poison chalice... use it at your peril. In theory it is a great idea but it is poorly executed. When you update the theme you will also have to update your templates if you have made any customizations at all, quite a timely and complicated process so you will probably have to pay an expert to do it for you. However, you will not see if the update is any good until after you have paid the expert. We updated and were not able to use the update because of the number of bugs making our site look poor and unprofessional. You then have to wait for the next theme update to be released and then go through the same process of updating your templates and paying an expert all over again. The chances of there being any more bugs are high, if you look at the Out-of-the-Sandbox change logs they are littered with "bug fixes" for previous updates. It would appear that they are releasing the updates without doing the appropriate checks to make sure that they are robust.
July 3, 2018
Cool idea, but seems to endless mindless errors. Throws out an error at a specific location that doesn't even have code at it. I search through and find the code it's referring to and do the suggested 'fix' (which doesn't make sense in the first place) and it repeats a similar error elsewhere. I've done some custom stuff but nothing extreme or even related to where the errors are.... Going to uninstall completely and have to do it the old fashioned manual way. Was looking forward to pulling my hair out anyway for the long weekend :D
Jan. 7, 2018
I have used the updater app only twice, and twice was just too much, I even got the pro version, which by the way doesn't give you anything more other than an email saying there is an update. I am sure many others who use shopify also use other apps and if you do you will find that the theme updater does not bring the custom code from those other apps over!!! I have spent two weeks working with the other apps support just to get the theme to work as my live store. I won't install an update again unless it is a critical update! BTW, support is slow slow slow to respond, and much of the time it seems like an automated message with the same info, don't customize your theme if you want the theme updater to work!
May 26, 2017
I'm a big fan of the out of the sandbox themes. Great looking and the Turbo theme is great. If you're thinking about getting the theme updater app here's a very important note. The theme updater will NOT carry over the code from installed apps. If you have a handful of apps on your site that are integrated with the theme each app will have to be reinstalled. We would love to update our theme but we have a handful of apps that would have to be reinstalled and coded again by our app partners. This could cause some issues.