All reviews

Rating Breakdown

  • 5
    57% (145 ratings)
  • 4
    8% (20 ratings)
  • 3
    3% (7 ratings)
  • 2
    5% (13 ratings)
  • 1
    27% (70 ratings)

Reviews with Text

  • 96% (244)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 6, 2023

I always get top-notch support from the team. They are responsive and committed to delivering exceptional assistance, promptly addressing queries, and ensuring a smooth update process every single time! Thanks a lot!!

Using app

About 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 18, 2022

This is a life-changing app that enables easy updating of a highly customised theme. If you've put in the work to update your theme version to an OS 2.0 version, this will make ongoing updates a breeze. Our experience has been incredible - we did not think it would work for us. There are a heap of negative reviews from store owners who would probably find value in utilising a third party to manage the development and ongoing maintenance of their store. But if you have a bit of a clue and keep your store and theme in good shape, this is probably a great solution for updating to the latest versions. Deserving of 5 stars.

Using app

4 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 12, 2022

An absolute MUST HAVE. I have been using the theme updater for several years now and it is the best way for me to upgrade themes. Be careful if you made custom changes to your shop or added other apps...Now that we are using Shopify 2.0 coding, most apps get attached to the new theme automatically, but some apps, that are not Shopify 2.0 upgraded, might have to be added manually. Otherwise, I really LOVE the app and the features it offers.

Using app

Over 4 years

Total reviews

15

Average rating

5.0

5 / 5 Share

July 15, 2022

The app updater has been a great help for me. It does most of the work, and then I only have to fill in the special little changes that I've made to the code on my own. I had a technical question, and support got back to me quickly and clearly explained what I needed to do. Very helpful - excellent support!

Using app

Over 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Hi Stuttering Therapy Resources team! Thank you very much for your feedback - we are so glad to hear that you are enjoying our Theme Updater! All the best, Out of the Sandbox

5 / 5 Share

June 11, 2022

Norm has been great for the support. Though you need to pay for subscription to update to the newest version after trial has expired. I guess this app is like a supplementary tool when you purchase the theme so don't expect it will do all the works for you.

Using app

20 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Formozza.tw team! Thank you very much for your review! All the best, Out of the Sandbox

5 / 5 Share

July 27, 2022

Happy with how this is performing, it's keeping my site current and never seems to have any hangups in performance, just needed some assistance over the last week and the crew at Theme Updater were there to help, thank you. :)

Using app

9 months

Total reviews

22

Average rating

4.9

Developer Reply

Hello THE CO-OP Team! Thank you for your review! We're glad to hear that the app has made updating easier for you. Thanks again for taking the time to leave us a review! We wish you the best of luck with your store! All the best, Out of the Sandbox

5 / 5 Share

Oct. 12, 2024

So disappointed by this app and this company. As I pro plan subscriber I would really like to know why I am still waiting 3 days for anyone from the company to look at my issue and get back to me. I had to hire a shopify expert to help me update my Flex theme to the latest version, because the app did not do it, at a cost of $400. This is just seemingly wrong to me. I feel compelled to leave a one star review. I granted permission for someone from Out of the Sandbox to go into my shop and perhaps they would have offered the advice that the issues required this extra help. I got tired of waiting for my "priority support" I have been paying for but never used before. The money you pay monthly to Out of the Sandbox for this app is money spent on empty promises.

Using app

About 5 years

Total reviews

1

Average rating

1.0

5 / 5 Share

Aug. 7, 2021

Brilliant, Brilliant, Brilliant! The fact that this app is produced by Out of the Sandbox should reassure you that the quality and support are both second to none. We have been using the Parallax theme by Out of the Sandbox since 2019, alongside this app, and we are absolutely blown away by its high quality and ease of use. We get so many compliments about our website - both looks and functionality. That's all down to the Out of the Sandbox design. Customer service is excellent, they cannot do enough to help. If you have a problem or a concern, they fix it and they genuinely care about your shopify store! I genuinely believe that there is no need to look anywhere else: choose an Out of the Sandbox theme and get this app. You will never regret it. The app makes updating the theme supremely simple. I cannot recommend this highly enough. If you don't believe me about the beauty of Out of the Sandbox design, check out our website! Thank you Out of the Sandbox!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 9, 2021

Really useful app. It updated the theme, really well, kept our customized page scripts and fixed the bugs of older versions.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2021

We use Several Themes for Out of Sand box. And each time it's same pleasure. I will not understand people who leave Badreviews. If you contact AfterSales services , each time they keep care on you and you have answer in a very fast delay. I recommend to all professional website to use outofsandbox. Sure It's not a Free or cheap template, but quality and service have a price. Thanks to OutOfSandBox

Using app

About 6 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 17, 2021

This app works well to make sure that our Out of the Sandbox themes remain up-to-date. Much more cost-effective than re-purchasing new themes. Developer was quick to respond to an issue that we ran into, and helped us resolve it very quickly so that our site was functioning properly.

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 17, 2021

Great app and customer support. Brent is very helpful and responsive as well as the the whole team. App makes it easy to update your theme, definitely recommend!

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 27, 2021

I've had really good support from these guys, and I have used the updater without any issues, so I am happy to leave them a positive review here. No comments on the pricing, currently I am using the free version. I kept a note of my customisations and applied them after the update, and will continue to do so. All good for me and the latest update is definitely a great improvement on mobile.

Using app

18 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 20, 2021

I love this vendor's themes. If you are comfortable with custom CSS, this is the theme for you. Their themes allowed me to design the eCommerce site that I wanted, rather than being limited by which features were included in a given theme. Worth every penny to purchase the Flex theme with custom CSS fields in almost every section. If you care about design and are comfortable with coding this is the vendor for you. Their customer service team is very responsive to any bugs. Note: They are very clear that they provide the theme and maintenance for their themes. They are not developers.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 7, 2020

I used one of thier themes and had one problem, contacted the support and found it helpful. one of the best advantages of thier theme is that is get updated regulary through the theme updater app and found it great! I think a lot of people here don't appreciate this app and think buying a theme for 180 dollars give theme the right to get free updates for life! of course they will charge for the updates and that how the will try to provide a better service.

Using app

Over 1 year

Total reviews

11

Average rating

4.1

Developer Reply

Hey there! Thanks so much for sharing this - we're pleased to hear the app and our themes are making life easier! Our themes are updated constantly, either with our own improvements or through adding support for new features of the Shopify platform itself (like the recent Product Media enhancements and Cross-Border improvements) - so, having a tool that makes getting the-latest-and-greatest as easy and quick as possible is crucial; we're glad the Theme Updater can help. Thanks again for sharing these remarks, all the best, and good luck with your online store! -The Out of the Sandbox Team

5 / 5 Share

Dec. 18, 2019

This is our first theme from out of the sandbox (Turbo). I did not think this app would work based off of others; however, it updated my theme with only 4 lines of code needing to be manually converted over. Hopefully there will be more options for pricing in the future. www.acumetalfab.com

Using app

27 days

Total reviews

9

Average rating

4.7

Developer Reply

Hello ACU Precision Sheet Metal team, Thank you for taking the time to leave that great review and we’re glad to hear the app worked well for you! We’re always looking to improve our support while also keeping the Updater App competitive in pricing and feature offerings. Hopefully the app continues to help you, and if you’re currently using the Pro plan, you can also take advantage of our Priority Support feature should anything come up! If there’s anything else we can help with, please don’t hesitate to get in touch and we’d be happy to help! Sincerely, The Out of the Sandbox team.

5 / 5 Share

Aug. 28, 2019

This app works like a charm and gets the job done without any problems. Support is also quick and fantastic, often going above and beyond what I expect of them.

Store

Daneson

Using app

Almost 3 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Aug. 8, 2019

Makes life easier thats for sure. Thank you very much for this great app! Very easy to install and use.

Using app

2 months

Total reviews

14

Average rating

5.0

5 / 5 Share

May 2, 2019

I had no problems with this app. Out of the Sandbox has wonderful customer service and I had quick and friendly help every time I had questions or a problem.

Using app

About 1 month

Total reviews

6

Average rating

4.5

Developer Reply

Hi Kalamazoo Candle Company, Thanks for leaving a review! We’re pleased to hear that both the Updater App and our Support team were helpful and effective.

5 / 5 Share

April 4, 2019

When you run a Shopify store with dozens of apps, anything you can do to simply the updating process is important. Thankfully, this Theme Updater takes a lot of the heavy lifting out of keeping our store up to date. Even better is that Out Of The Sandbox works hard to keep our theme updated and they are always adding new functionality to our store, which is very much appreciated. Highly recommend this app!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Welburn Gourd Farm! Thanks so much for your review! We're glad to hear that the Theme Updater App has been both beneficial and a time-saver during the updating process.