Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,239
chart
#77
All reviews
Review RSS Feed
Nov. 11, 2025
Easy to use, and helpful for our user experience
Thank you for the feedback!
Nov. 10, 2025
From day one I was pleasantly surprised at the performance of my chat box using Tidio. Truly the platform of choice.
So glad Tidio is making a difference for you — thanks for sharing!
Nov. 9, 2025
This was super easy to set up and is very user friendly exactly what I was looking for.
We really appreciate your support — it means a lot to our team!
Nov. 8, 2025
Setting up Tidio was incredibly easy. The installation took only a few minutes, and the chat widget integrated seamlessly into our Shopify site. I was impressed by how intuitive the dashboard felt — clean, modern, and simple enough for any team member to use without much training.
Your review made our day — thank you for being part of the Tidio community!
Nov. 7, 2025
Great app! only been using a week and already love it!
Thank you for your kind words, we hope you will enjoy Tidio more and more!
Nov. 7, 2025
amazing solution, the best one for shopify chat
Your feedback made our day!
Jan. 14, 2026
Application fluide, idéale pour répondre avec précisions et réactivité à des clients particuliers ou professsionnels. Mieux que ZENDESK, et plus ergonomique.
We appreciate your amazing review!
Nov. 5, 2025
The best part is that Tidio combines live chat with automated chatbots. When I’m not online, the bot answers basic questions about shipping, delivery times, or returns. This saves a lot of time and still gives customers quick answers.
Nov. 4, 2025
the best app
Store
Nena's Kitchen
Using app
15 days
Big thanks for your review — your support means a lot!
Nov. 4, 2025
Super Tool!
Store
Entratek Shop
Using app
14 days
We appreciate your trust in Tidio — thanks for the love!
Nov. 3, 2025
Still trying out the app..and so far so good. So easy to use and makes a better customer experience. Highly recommend.
Store
Caffeineandcurses
Using app
About 2 months
Thank you very much for your review! It's great to know that you find Tidio easy to use so far, but do not hesitate to reach out in case you need any guidance.
Nov. 1, 2025
I like this APP, and use this for few years, it is a useful online chat APP.
Store
kateprom
Using app
About 6 years
Thanks a ton for your kind review, and for being with us for so long!
Oct. 31, 2025
Great for putting everything for customer service in one place.
Store
PawfectPawz
Using app
16 days
Thank you so much for your 5-star rating!
Oct. 31, 2025
Setting up the integrations with your different platforms is easy and straight forward. It helps if you set up a knowledge base, but it's not required. The system will actually identify questions it doesn't know the answer to and attempt to answer them based on responses you provide to customers through the platform. It will ask you to review additions to the knowledge base as new questions and answers are discovered. The AI responses feel more natural than a lot of other AI tools I've seen. The responses become tailored to your environment pretty quickly, too. Overall, great product.
Oct. 31, 2025
Great app. Easy setup. Fair Price
Thank you so much for the review!
Oct. 30, 2025
really saved my time
Thank you, it's a very encouraging feedback!
Jan. 29, 2026
So far it has been working as intended
Thank you very much for your kind words! It's great to know that everything is going smooth so far.