Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,139
chart
#124
All reviews
Review RSS Feed
Jan. 12, 2026
One of the best Apps for customer service management, highly recommended!
We really appreciate your support and recommendation. Thank you! 🙏
Jan. 9, 2026
We’ve been using Tidio for nearly 10 years, and it remains one of our most dependable tools. The features are intuitive, easy to implement, and genuinely helpful in our daily workflow. Their customer service is consistently fast, kind, and knowledgeable — always ready to collaborate and find solutions. We confidently recommend Tidio to any business looking for a user-friendly and well-supported communication platform.
Thank you very much for that amazing feedback! We would like to express our deepest gratitude for your continued trust and partnership.
Jan. 9, 2026
I have just started this journey, but so far Tidio has everything we need to help service our rising demand and customer interaction.
Thank you very much for the 5-star review!
Jan. 7, 2026
simple, easy and fast
Thank you so much for the review! If you ever need anything, we’re always here to help 😊
Jan. 6, 2026
Having a live chat option on your website creates confidence within potential buyers and customers, and we find Tidio does it best! Everything is very organized and advanced, but not in a way that is too difficult to understand for beginners. Don't hesitate, you won't regret using this app!
Thank you very much for the kind words! We're so happy to know that using Tidio supports your business, while being easy to use at the same time.
Jan. 6, 2026
Excelente aplicación, nos encanta poder utilizarla en nuestro negocio!!!
Thank you so much for your kind review! It's so great to know that you love using Tidio at your company:)
Jan. 6, 2026
We've tried MANY customer service platforms and keep coming back to Tidio!
Thank you for your feedback! We really appreciate it and are glad to have you with Tidio.
Jan. 5, 2026
good experience
We truly appreciate your support — thanks for choosing Tidio!
Jan. 5, 2026
This is the app I have been searching for to streamline and make my online customer management a lot easier. Very easy to set up and simple to use daily. The work flow features are also fantastic for my online store. Would highly recommend!
Thank you so much for the kind words! We’re really glad Tidio is helping you run things more smoothly — your recommendation means a lot to our team. ⭐
Dec. 31, 2025
I'm still just getting started with Tidio, but I already recognize the potential. It allows me to have a central ticket tracking system across live chats and emails, so I don't let any support emails fall through the cracks. The support bot is also going to decrease my support volume for common questions that can be answered by reading documentation and FAQ. Tidio is great at pointing my customers to the right resources. I would love to see the option to integrate Lyro with Discord and pull in tickets from there as well.
Thanks so much for the thoughtful review! We’re happy to hear Tidio is already helping you centralize support and guide customers to the right resources. Your feedback about a Discord integration is noted — it’s ideas like this that help us keep improving. We really appreciate you being with us!
Dec. 31, 2025
Easy to use, great support and works very well. Would certainly recommend other Shopify users to download this app.
Thank you so much for the kind words! We're so happy to know that you like our app, and support :)
Dec. 30, 2025
great app
We really appreciate your feedback — thank you for choosing Tidio!
Dec. 29, 2025
Easy to use for chats on the go, mobile app works well. There's some automatic chatbot features, like a silly meme, which I didn't want turned on, so be sure to look around at all the initial settings before letting their AI go live.
Thank you so much for your review! Let us know in case you need any more guidance and we'll gladly help.
Dec. 22, 2025
We're really happy with Tidio. We've been able to streamline all written customer communications through Tidio, including social media and it has been a gamechanger. Also the live chat works seamlessly and the AI is getting very good
Thank you for the feedback! We’re happy to hear Tidio has been a game changer for you!
Dec. 18, 2025
Tidio has been an absolute game-changer for my e-commerce business. The platform itself is intuitive, powerful, and incredibly effective for engaging customers in real time, automating conversations, and guiding shoppers toward the right products. It has noticeably improved both customer experience and conversion flow on my site. What truly sets Tidio apart, however, is their customer support—specifically Carlos. If you are serious about improving customer engagement, sales, and support efficiency, Tidio is absolutely worth it—and if you get the chance to work with Carlos, you are in excellent hands. Highly recommended.
Thank you so much for your kind review! It's so great to know that Tidio is such a game changer for your business, and that you've had such an amazing experience with our support team - Carlos is one of the best! ;)
Dec. 18, 2025
good
Huge thanks for the review. We’re always here if you need us!