Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,142
chart
#120
All reviews
Review RSS Feed
July 17, 2024
Wow, i am flabbergasted, this is more as other apps deliver, everything to setup an helpdesk, own email, own osx desktop app, ios app. First app that is really worth some money.
Hello there, thank you so much for your review! We appreciate your kind words :)
July 15, 2024
Best customer support app on Shopify! Best value for the price and and even the free option (Until you grow your brand) has many useful features. So many options and the team continues to add to the app!
Hello there, thank you for your great review! We aim to provide useful features even in the free plan, to help you grow with Tidio :)
July 12, 2024
Great Tool
Thanks a lot for your amazing review, much appreciated!
June 25, 2024
nice ap, does the job
Hello there! We're happy with the review you left us!
June 25, 2024
Love this app! One of the best I would say as it solved my issue with live chat with customers using a dedicated mobile app so wherever I go I have access to communicate with customers anytime. G
Thank you very much for the review. We're doing our best to have Tidio easy to use, regardless of the circumstances -- it's great our mobile app helps you on a daily basis.
June 14, 2024
After starting the trial, Tidio has been very helpful and welcoming. Great first experience!
Thanks a lot for the amazing review! We're thrilled to hear that you're satisfied with Tidio :)
June 5, 2024
Tidio has been amazing for us, the help desk staff are almost always available and have helped us immensely.
Thank you! We're doing our best to be always there to assist our customers :)
June 4, 2024
good experience, live chat solved my issue. its a good app.
Thanks a lot for the review! We're glad to glad to hear we were able to sort out the issue you experienced.
May 27, 2024
genial , me encanta
Hi there, thanks a lot for such kind words!
July 15, 2025
Their app and website has been down for the last 3 days, not sure whats going on. Update - Tidio has been reliant and stable since and is working great for us.
Hi, it seems like you may have experienced an issue with Comcast blocking your access to Tidio. Based on our logs, it looks like you've managed to log in to your panel already. I'll contact you via email to confirm everything is working smoothly. Olek - Tidio
May 28, 2024
I would recommend this to other small businesses. Been using for a couple months now, and it is so convenient to have all customer communication routed to one app. I plan on upgrading to the AI feature after I've built up a list of Q&A from my customer messages.
Thank you for your feedback! It's great to know that you're planning to explore our AI features, we're confident that it will further streamline your customer interactions and enhance efficiency. If you need any assistance or have questions as you continue using Tidio, please don't hesitate to reach out to our Support team. We're here to help.
April 6, 2024
Thanks for the 5 stars and for your support of Tidio! Your positive experience is what drives us.
Aug. 30, 2025
Very good customer service and has helped us convert more sales due to chatbots feature and AI customer service saves us time and efficiency for customer queries. Good app. been using for 5-6 months now highly reccomend
Thank you for your feedback! We're glad to hear that our chatbots have contributed to your sales and saved you time!. If you ever need any assistance or have any questions, please don't hesitate to reach out at [email protected]. We're here to support you every step of the way!
April 3, 2024
We're honored by your 5-star rating! Thanks for choosing Tidio.
April 2, 2024
Thanks for your support! We're delighted by your 5-star rating.
March 5, 2024
Tidio is a great app for creating bots and the support team is phenomenal. They respond quickly, accurately and can solve problems efficiently. Thank you for creating such a valuable app that could be a well needed asset to any site. The support is phenomenal!
Thank you very much for such kind words -- it truly made our day to know you're satisfied with both -- the product and support received.