Tidio ‑ Live Chat & AI Chatbot

Tidio is great and very convenient. The AI agent is an awesome feature, especially for chats you get after store hours and it can automatically answer the common questions, which saves us a lot of time.

Overall we like it. The AI chat is awesome and has improved our time to respond with customers, however the email helpdesk functions are very basic. Its getting better slowly but surely. Hopefully with time they will beef up the capability so we are staying with it.

A chat solution that’s quick to install and easy to manage Free option that’s actually useful Easy setup (no coding headaches) Possibility to scale with AI/chatbot features Good customer service & integrations

love this app . its made us lots of sales and has lots of options. the online support is great too!

Tidio is an excellent chat app. Easy to use Integrates with other chat channels like Meta Integrates easily with review software like Judgeme been using it a few years now

I love it

Love how user friendly this is and never missed a notification! Hopefully, will have internal notes in chats too

Wont lie, possibly the best app we have had on shopify. Soooo good.

Great app feature for businesses, easy to communicate and manage all enquiries with all customers and public members.

This has worked well, the phone app, web app, desktop app all work well, looking forward to upgrading to growth plan in future.

Just signed up for Tidio and have had a great experience so far. Really helps us streamline our customer support.

Heel goed!

Amazing

Very useful Very good App, helped me a lot for the small business

This app has done a great job sorting and answering common questions when I am out of office! I also appreciate that they are always updating and adding new functionality to the app.

Rarely do I compare 2 brands because I know some apps can fit a company's needs in different ways. But let me say if you are looking for an alternative to Live Chat, this offered us way more functionality for a fraction of the cost. There are some shortcomings- like the ticket system is convoluted, and chats don't always refresh so customers or agents can miss a reply. The widget also does not refresh if a customer is in your chat right before close and then you close, they may still be able to enter chat with nobody there. But we created a workaround for that. Overall we are very satisfied!

Its good and works great. It needs fine tuning but that is on me. Lots of work but I wish it was able to update knowledge easier like chatGPT. Waiting for the tone update so I can change how LYRO talks. Also communication and handoff of Flow/Lyro either way can be tricky.

Simplifies communication with your customers and ensures that tracking all interactions is efficient and organized.

Top notch responses from this guy.