Tidio ‑ Live Chat & AI Chatbot
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Very nice app! There's not much apps that do it all, but Tidio does. Its very easy to connect all your channels to one inbox and the build in AI bot is VERY good. 10/10
Amazing automations and integrations for online store chat box. DEFINITELY WOTH IT!
So far so good! It def decreased the time I took to deal with cs.
Thank you very much! It's wonderful to hear that we're helping you save time! Olek - Tidio
Tidio Chat offers a decent chat experience and works nicely even on the free version. We personally love preview options and where people are at on the site and engaging in conversation with them. (those two things are only available on the premium version though, which, is disheartening) However, know this, over the years it's gotten more invasive (loads of chat notifications to use AI, ai jumping into your chat, (it takes up space and i just don't want it there), I hate it, but worst than all those they added a limit to the number of conversations you can have per month :'( which was NOT there when we started and went through the beginnings together. (loyalty should be worth something) When companies make features that were free not free, limit what was not limited, invade when there was no invasion upon your initial customers == shame and sad experiences. A betrayal of their own honor. There should be some form of compensation on those that were 'in it from the beginning' so to speak. We got in way before ai and watched this all change. Cheers. Update: Tidio crew reached out and introduced a legacy version that simulates the earlier agreement. If this applies to you, we recommend talking to them about it and they will take care of it for you. <3
Thank you so much for your honest review. I reached out to help address some of your concerns. We're really proud to be supporting you for years! Olek - Tidio
love it
Thank you! Great to hear that :)
Thank you!! :)
Werkt vlot samen met alle channels die we nodig hebben.
Lovely, thank you so much for your feedback! Ontzettend bedankt!
Die Tidio App ist super einfach zu bedienen, bietet viele nützliche Funktionen und ist weitestgehend selbsterklärend. Besonders die KI-Funktion Lyro ist eine großartige Unterstützung im Alltag – absolut empfehlenswert!
Vielen dank!
I have been using Tidio for some months now. The Lyro AI bot is very good for when you need extra help and don't have the capacity for extra agents to handle chats. I have recently updated our flows to make chats more proactive so I expect us to be using Tidio more and more! Recommended to businesses of all sizes.
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Lyro has been a helpful extra set of hands for your team, and it’s great to know you’re making the most of proactive flows.
The platform is very user friendly and the lyro email suggestions are very helpful. We haven't used the AI chatbot much but it's pretty good. The platform could be a bit more customizable but they seem to be adding that soon and are open to suggestions on how to update their app. Really nice so far!
Great to hear your feedback. We're releasing a ton of features - you can check the public roadmap in your admin panel (bell icon at the top of the screen). Thank you! Olek - Tidio
I've been using tidio for around a year and for the price the features and ease of use are second to none.
Wonderful, thank you!
I've been using Tidio for a couple of years now and I can say that I'm happy about it for my ticketing needs. It can definitely do better from a few perspectives but overall and considering the pricing, I think it's one of the best if not the best choice out there
excellent service
Wonderful, big thanks from our team! Olek - Tidio
good customer service all in 1
Nice, thank you so much!
Great app - we've been so impressed with the answers that Lyro has provided. Fantastic customer support too.
Thank you so much for your kind words. Our team is dedicated to providing the best experience possible. If you have any more feedback or need assistance with anything, feel free to let us know!
Perfect!
Thank you so much for the 5-star review!
Very nice live chat app. Quick and friendly support team.
Thank you for your kind words! We're glad you're enjoying our app and finding our support team helpful :)
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