Tidio ‑ Live Chat & AI Chatbot

Our business is in the pet healthcare area. We want to leverage the benefits of AI without automating too much. I was struggling to find a help desk and live chat which was flexible enough to permit this. I downloaded and trialled at least 4 other alternatives and none of them could provide the flexible options that Tidio could. Its early days and we are still i our trial period but I think this platform is going to be a real asset to my business. we are a small team of 4 and as the business owner I am the only one with in depth knowledge however with the use of AI to 'suggest' not automate responses, it will enable my staff to start responding to many of the enquiries that we receive. Moreover the customer service available on this app is fantastic. The automated help desk is great but they quickly put you through to a live agent if required who responds quickly. I had to escalate a couple of issues that the live agent could not resolve and these issues are being worked on currently but I have every confidence that they will be sorted out. None of the other options that I looked at provided live support quite like it and that was one of the key deciding factors when making a decision. Thanks Tidio. You are doing a great job.

This has been a great service so far. It's cut down the time I spend with customer ordering communications back at least 50%.

Application très complète et très performante, je ne suis pas déçu de l'utiliser ! La gestion automatique des discussions par IA fonctionne bien et la mise en place est très simple. De plus le support est sympa et aide en cas de problème.

Works really well so far. Great support from Kate.

Not sure how this can be free, that's how powerful the tool is. Customer support great as well, strongly recommended.

tenemos 8 años usando tidio y es excelente para nuestra empresa.

Enkel installation, Lyro AI chat är amazing. Lätt hantering av tickets. Bästa supporten. Det är en så bra app för telefon men älskar desktop versionen.

Customer service is so kind and helpful. Today Carol really helped me in a pinch!

这是个很好的AI客服app，如果你们不想要机器人跳脱已有的知识库胡乱回答，选择Tidio就对了

Tidio is an amazing customer support app! The live chat and AI-powered bot that learns over time are fantastic for automating responses and improving efficiency. It offers all the features you need, like custom workflows and multi-channel support. The setup is easy, and the support team is fast, friendly, and always helpful. Highly recommend it!

Tidio is a helpful tool that makes it simple to connect with visitors on my site. I like how quickly we can respond to messages.

Very good.