Tidio: AI Chatbot & Live Chat

I love it

Love how user friendly this is and never missed a notification! Hopefully, will have internal notes in chats too

Wont lie, possibly the best app we have had on shopify. Soooo good.

Great app feature for businesses, easy to communicate and manage all enquiries with all customers and public members.

This has worked well, the phone app, web app, desktop app all work well, looking forward to upgrading to growth plan in future.

Just signed up for Tidio and have had a great experience so far. Really helps us streamline our customer support.

Heel goed!

Amazing

Very useful Very good App, helped me a lot for the small business

This app has done a great job sorting and answering common questions when I am out of office! I also appreciate that they are always updating and adding new functionality to the app.

Rarely do I compare 2 brands because I know some apps can fit a company's needs in different ways. But let me say if you are looking for an alternative to Live Chat, this offered us way more functionality for a fraction of the cost. There are some shortcomings- like the ticket system is convoluted, and chats don't always refresh so customers or agents can miss a reply. The widget also does not refresh if a customer is in your chat right before close and then you close, they may still be able to enter chat with nobody there. But we created a workaround for that. Overall we are very satisfied!

Its good and works great. It needs fine tuning but that is on me. Lots of work but I wish it was able to update knowledge easier like chatGPT. Waiting for the tone update so I can change how LYRO talks. Also communication and handoff of Flow/Lyro either way can be tricky.

Simplifies communication with your customers and ensures that tracking all interactions is efficient and organized.

Top notch responses from this guy.

Very nice app! There's not much apps that do it all, but Tidio does. Its very easy to connect all your channels to one inbox and the build in AI bot is VERY good. 10/10

Amazing automations and integrations for online store chat box. DEFINITELY WOTH IT!

So far so good! It def decreased the time I took to deal with cs.

Tidio Chat offers a decent chat experience and works nicely even on the free version. We personally love preview options and where people are at on the site and engaging in conversation with them. (those two things are only available on the premium version though, which, is disheartening) However, know this, over the years it's gotten more invasive (loads of chat notifications to use AI, ai jumping into your chat, (it takes up space and i just don't want it there), I hate it, but worst than all those they added a limit to the number of conversations you can have per month :'( which was NOT there when we started and went through the beginnings together. (loyalty should be worth something) When companies make features that were free not free, limit what was not limited, invade when there was no invasion upon your initial customers == shame and sad experiences. A betrayal of their own honor. There should be some form of compensation on those that were 'in it from the beginning' so to speak. We got in way before ai and watched this all change. Cheers. Update: Tidio crew reached out and introduced a legacy version that simulates the earlier agreement. If this applies to you, we recommend talking to them about it and they will take care of it for you. <3

love it