Tidio ‑ Live Chat & AI Chatbot

Help shoppers instantly with live chat and AI-powered support.

Rating

4.8

Feedback

1,240

Reviews

Chart

#277

Shopify

All reviews

Rating breakdown

5 84% (1,036 ratings) 4 7% (86 ratings) 3 1% (11 ratings) 2 2% (20 ratings) 1 4% (50 ratings)

Reviews with text

92% (1,106)

Review RSS feed

5 / 5 Share

Feb. 14, 2024

Store Using app Total reviews Average rating

Gabriela Tolomei About 4 hours 1 5.0

Developer Reply

Hello! We're grateful for your review :-)

5 / 5 Share

Feb. 13, 2024

Excellent App. its free for small businesses, UI and Ux is magestic.

Store Using app Total reviews Average rating

Luluwags About 1 month 3 5.0

Developer Reply

Hi there! Thank you so much for your kind feedback. We're glad to hear you enjoy the app :)

5 / 5 Share

Feb. 1, 2024

I really love Tidio! After testing a load of chatbot and live chat apps for my shopify, this one does it all! I already earned 2600 euro’s in a few days from leads and sales through Tidio. Also very happy with the wonderful support! Big fan!

Store Using app Total reviews Average rating

I Love Happy Cats 7 days 3 5.0

5 / 5 Share

Jan. 30, 2024

Arek really helped a lot. Quick response, very professional and has a very good attitude.

Store Using app Total reviews Average rating

Oriental Design & Gift 6 months 3 5.0

5 / 5 Share

Jan. 26, 2024

great customer service, issues resolved fast

Store Using app Total reviews Average rating

Rachel Riley UK Almost 4 years 7 5.0

5 / 5 Share

Jan. 23, 2024

Très bonne application. Je recommande vivement :-)

Store Using app Total reviews Average rating

KIDICHOU Over 1 year 13 5.0

Developer Reply

Thank you so much for taking the time to leave such a wonderful review!

5 / 5 Share

Jan. 18, 2024

amazing for ticket system

Store Using app Total reviews Average rating

SMARTBLU 22 days 4 5.0

5 / 5 Share

Jan. 17, 2024

Really useful live chat, plenty of features for the team to utilise and a solid support structure in place

Store Using app Total reviews Average rating

Display Wizard 7 months 2 5.0

5 / 5 Share

Jan. 16, 2024

The best application when it comes to live chat.

Store Using app Total reviews Average rating

ELITE FIREWORKS® 2 days 12 4.7

5 / 5 Share

Jan. 15, 2024

Store Using app Total reviews Average rating

Beef Bru About 4 hours 4 5.0

5 / 5 Share

Jan. 11, 2024

great to work with

Store Using app Total reviews Average rating

Direct Bargain Warehouse Western Australia ABN 72 062 154 170 About 23 hours 1 5.0

5 / 5 Share

Jan. 10, 2024

Store Using app Total reviews Average rating

Origani - Luxury Certified Organic Skincare About 20 hours 2 5.0

5 / 5 Share

Jan. 10, 2024

Store Using app Total reviews Average rating

aBaby.com About 1 month 1 5.0

5 / 5 Share

Jan. 10, 2024

Than you so much Tidio. Love your Automation and AI powered chatbots and your support staff. Well done!

Store Using app Total reviews Average rating

Java Sunrise Coffee 9 months 6 5.0

5 / 5 Share

Jan. 8, 2024

Store Using app Total reviews Average rating

Colombian Soul About 24 hours 1 5.0

5 / 5 Share

Dec. 30, 2023

It's been great and support really helped me.

Store Using app Total reviews Average rating

DoctorSwitz 5 days 4 5.0

5 / 5 Share

Dec. 21, 2025

Great app. Easy to use, great features. Would be great if there were more options for smaller businesses as some of the upgrades are costly but would be a great benefit.

Store Using app Total reviews Average rating

Seek & Ramble Over 2 years 6 4.8

Developer Reply

Thank you so much for taking the time to share your feedback and for your positive remarks about our app! We are continuously working on enhancing our offerings and are actively exploring options to make our services more accessible. We have reached out via email to learn more about your needs and help you :).

5 / 5 Share

Dec. 11, 2023

Good price, good features and excellent customer support.

Store Using app Total reviews Average rating

Keller Perú 6 days 2 5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you're pleased with our pricing, features, and customer support. Providing value to our customers is our top priority, and your feedback is truly motivating. We're here to ensure your experience with us remains top-notch.

5 / 5 Share

Dec. 1, 2023

Robust software, with a great design, I didn't expect it to have a customer support system on the backend. Giving me the ability to manage my store like professionally and like a big brand

Store Using app Total reviews Average rating

Furniture Royalty 4 months 2 5.0

5 / 5 Share

Nov. 29, 2023

Its good app.

Store Using app Total reviews Average rating

Sevayu Ayurveda Resort About 1 month 3 5.0

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