Tidio: AI Chatbot & Live Chat for Shopify

Tidio: AI Chatbot & Live Chat

AI agent for sales and support. Live chat, email, social...
Rating
4.8
Feedback
1,345
Reviews
Chart
#423
Shopify

All reviews

5 / 5 Share
April 7, 2023

The support team are super helpful and their service absolutely improve our customer experiences. Thank you so much as always!

Store Using app Total reviews Average rating
Suigenkyo Online Store 15 days 2 5.0
Developer Reply

Thank you so much for your positive review! We are thrilled to read that our Customer Support Team has been of help to you and you can always count on us should you need any assistance! :)

5 / 5 Share
March 23, 2023

Disponible, à l'écoute et très investis dans la recherche de solution. Un grand merci à eux pour leur aide

Store Using app Total reviews Average rating
Helssy Hair 6 months 4 5.0
Developer Reply

Hi there! Thank you so much for your positive feedback:) We are happy to know that you are enjoying the experience with Tidio so far. Chris

5 / 5 Share
March 20, 2023

there are a lot of extra benefits you can use with tidio that other platforms don't have. I am just getting started with it but have been pretty impressed so far

Store Using app Total reviews Average rating
Developer Reply

Hi there! Thank you very much for your kind review:) It's great to know that you like our app so far. Please let us know in case you have any questions. Chris

5 / 5 Share
March 15, 2023

Helpful app, top-rated support! The chat is helping me to be in front of the customers anytime! Thank you!

Store Using app Total reviews Average rating
tabselect About 2 years 12 4.6
Developer Reply

Hi there! Thank you very much for the great review :) We're happy to hear that Tidio improved your website experience. Let us know if you have any other questions.

5 / 5 Share
March 15, 2023

Great and friendly support, the team responds quickly and is very helpful. I recommend this app.

Store Using app Total reviews Average rating
RAINSBERG About 1 year 3 5.0
Developer Reply

Thank you kindly for the positive feedback! We do our best to help when we can! Thank you for recommending Tidio!

5 / 5 Share
March 9, 2023

Great customer support from Mike, would highly recommend the app for a live chat solution. Will solve any teething issues you may have.

Store Using app Total reviews Average rating
Vintage Wholesale UK About 15 hours 5 5.0
Developer Reply

Thank you kindly for the lovely feedback! It was my pleasure to help you! Hope it will be smooth sailing from now on! Mike

5 / 5 Share
March 1, 2023

Great app! It does everything I need and the customer service if you have any questions is very quick.

Store Using app Total reviews Average rating
Carringtons Interiors About 15 hours 1 5.0
Developer Reply

Thank you for the awesome review! You can always count on our Customer Support staff to do their best to help with any issue that may come up!

5 / 5 Share
Feb. 27, 2023

the best and awesome customer service been using this chat for almost 3 years now! They are very attentive to customer service as well and always respond right away when they are open

Store Using app Total reviews Average rating
New Star Living Over 2 years 3 5.0
Developer Reply

Hi there! Thank you for the great review :) We are glad to hear you like the app and you know you can always count on us to help!

5 / 5 Share
Feb. 22, 2023

Very good chat app. They provide all main features in their free plan which is good for a new store to start with.

Store Using app Total reviews Average rating
The Land Spot 1 day 3 5.0
Developer Reply

Thank you for the review! Glad to hear you like the free plan, we do our best to offer the features to help start-up grow!

5 / 5 Share
Feb. 21, 2023

Tidio is really an amazing app, I almost use it in all my stores, It's really powerful, I will recoomend it to my colleague.

Store Using app Total reviews Average rating
polono 1 day 1 5.0
Developer Reply

Thank you for your great feedback and for recommending us to your colleagues! Hope they will enjoy using Tidio as you do!

5 / 5 Share
Feb. 17, 2023

It's early days but so far so good. I have a slightly complicated setup with subdomains but this has been navigated with brilliant support from the Tidio team. I am loving the fact that the integration with Shopify allows our customers to get immediate responses to some questions such as shipping costs, order tracking and more. This give the customer immediate service through the bot and saves me a job as well. I quickly got familiar with how the bots are set up and I am not a coder, just an average user. I'm excited to see where this leads us.

Store Using app Total reviews Average rating
Momiji-uk 2 days 2 5.0
Developer Reply

Hi! Thanks for the great review! Hope it is still going good! Really great to hear you enjoy the Shopify integration and features, we do our best to grow them! Should you have any questions just let us know!

5 / 5 Share
Feb. 13, 2023

Very satisfied with the app. Works super well, customizable and impeccable customer service. I love it!

Store Using app Total reviews Average rating
Sherpa Canada 5 months 1 5.0
Developer Reply

Hi there! Thank you so much for your positive feedback:) We are happy to know that you are enjoying the experience with Tidio so far.

5 / 5 Share
Feb. 7, 2023

Excellent app! Even though I haven't dug much into it, it offers countless features to make your life easier, and it's easy to set up and use.

Store Using app Total reviews Average rating
Jack N Roy Almost 2 years 12 5.0
Developer Reply

Thank you so much for the great feedback you left! Great to hear you found it easy tu set up and use!

5 / 5 Share
Jan. 27, 2023

Service rapide, agréable et efficace. Application facilement pramétrable, s'incruste facilement dans el template.

Store Using app Total reviews Average rating
Bien-stocker About 12 hours 4 5.0
Developer Reply

Hi there! Thanks so much for taking the time to share your positive experience :) We love it when our customers enjoy using our app. Chris

5 / 5 Share
Jan. 24, 2023

Ottimo servizio. Piano gratuito essenziale, di facile comprensione e utile alla causa. Assistenza precisa tramite la live chat

Store Using app Total reviews Average rating
Smarties.bio 6 days 5 5.0
Developer Reply

Greetings! Thanks so much for taking the time to share your positive experience with Tidio :) It's feedback like yours that reminds us why we do what we do, and motivates us to push even harder to improve our app every day. Chris

5 / 5 Share
Dec. 22, 2022

Amazing customer support and by far the best chatbox and chatbot I have found. And you can use it on your mobile if you are not on your computer.

Store Using app Total reviews Average rating
Honestea & Co. About 21 hours 8 5.0
Developer Reply

Hi there! Thank you for the great review :) It's so good to know that you find Tidio to be the best chat app so far. Chris

5 / 5 Share
Dec. 13, 2022

Incredible app, super easy set up and great UX. I've used Tidio at two companies I've worked at plus my own and it's the best app of its kind that I've tried. Their customer support is amazing too: big shout out to Mike for all his help!

Store Using app Total reviews Average rating
collect. 18 days 2 5.0
Developer Reply

Hi there! Thank you so much for the kind review :) It's great to know that you like our app so far, and that Mike provided amazing support when you needed it. Let us know in case you need any further guidance :) Chris

5 / 5 Share
Nov. 25, 2022

had an issue and support helped resolve it quickly. very pleased with the service. So far a great app

Store Using app Total reviews Average rating
Custom Frame Solutions About 2 months 5 5.0
Developer Reply

Hi there! Thank you very much for your lovely review :) It's great to know that you are pleased with our services and support so far. Chris

5 / 5 Share
Nov. 3, 2022

This is a great app. Very easy to activate & use. The service is outstanding, fast, and friendly. In a sea of options, this is one of the very best.

Store Using app Total reviews Average rating
Boutique 24 10 months 6 4.8
Developer Reply

Hello there! Thank you so much for your lovely review :) It's great to know that you like Tidio so far. We'll make sure to keep up the good work! Chris

5 / 5 Share
Oct. 5, 2022

i have was having some problems with the chat not showing on my site Dominika came in and fixed everything for me, I can chat again with my customers. great app definitely recommend

Store Using app Total reviews Average rating
URTROVE 5 days 2 5.0
Developer Reply

Hi there! Thank you very much for your lovely feedback :) It's great to hear that Dominika was able to help you, she's one of the best :) Let us know in case you need any more guidance. Chris

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