Tidio ‑ Live Chat & AI Chatbot for Shopify

Tidio ‑ Live Chat & AI Chatbot

Help shoppers instantly with live chat and AI-powered support.
Rating
4.8
Feedback
1,240
Reviews
Chart
#277
Shopify

All reviews

5 / 5 Share
Nov. 29, 2021

I love Tidio. It's simple, it works, Great Customer Support. It also forwards to my email platform when I'm not available. Highly recommended.

Store Using app Total reviews Average rating
Developer Reply

Thank you so much for your kind review! We really appreciate it

5 / 5 Share
Nov. 29, 2021

Amazing customer service. Ian is very helpful in advising me about how to change the email address for my account.

Store Using app Total reviews Average rating
Lansley 4 months 2 5.0
Developer Reply

Thank you so much for taking your time and reviewing our product! We will make sure to let Ian know that he did a great job :)

5 / 5 Share
Nov. 25, 2021

Great app for online customer chat! Super easy to use and they even have a mobile app. Also really efficient customer support. Must recommend for any shopify store.

Store Using app Total reviews Average rating
Bradelis 7 months 5 5.0
Developer Reply

Thank you so much for such a positive review! We are glad that you find our app easy to use

5 / 5 Share
Nov. 25, 2021

Great support team. Any ideas I have, I run them by the team and they're always there to help. The upgraded feature of being able to see what customers are typing, really gives us an advantage to answering customer questions faster. And fast support is what customers need.

Store Using app Total reviews Average rating
Competitors Outlet Almost 2 years 18 5.0
Developer Reply

Thank you so much for the review! We are always eager to help our customers, so never hesitate to contact us if you need anything :)

5 / 5 Share
Nov. 24, 2021

Its been extremely great connecting with our guests on Tidio and also the customer support has been wonderful. Dominika went above and beyond to help me achieve my goal

Store Using app Total reviews Average rating
bluboho About 1 year 4 5.0
Developer Reply

Thank you so much for the perfect score and a great review! We will make sure to pass your kind words to Dominika :)

5 / 5 Share
Nov. 22, 2021

Awesome app and amazing support team. They helped with everything I needed and gave perfect instructions and pictures on how to do it

Store Using app Total reviews Average rating
AnythingEC About 4 hours 7 5.0
Developer Reply

Thank you for the perfect score! We are always happy to help and provide world-class support

5 / 5 Share
Nov. 22, 2021

Great app that gives you a lot of insight into how to serve customers digitally. They have very fast, capable help agents on their live chat as well. Love being able to track customer's browsing history, initiate conversations, and integrate social media.

Store Using app Total reviews Average rating
shop-kapro About 1 year 3 5.0
Developer Reply

Thank you so much for the review! We are glad that you enjoy our features :)

5 / 5 Share
Nov. 16, 2021

Easy to use, looks great, very customizable. Bots can be super customized with extreme ease. We've used a bunch of chat apps. Tidio is by far the best on the market.

Store Using app Total reviews Average rating
Advap 42 minutes 1 5.0
Developer Reply

Thank you so much for your kind review! We are glad that you enjoy the features

5 / 5 Share
Nov. 10, 2021

Great! Responsive customer support, but you don't need it very often, as everything works smoothly.

Store Using app Total reviews Average rating
Ette Tete Almost 3 years 6 5.0
Developer Reply

Thank you for the perfect score :)

5 / 5 Share
Nov. 10, 2021

Quería una app para chat que no necesitara WhatsApp y esta me ha sorprendido por su calidad. Tiene muchísimas funcionalidades sorprendentes. El modo gratis está bien. Quizá, por poner un pero, diría que para tiendas con poco volumen como la mía, las funcionalidades extra por 39€ son un poco excesivas. No digo que no lo valgan, pero si fuera un poco más económico sí que las pagaría.

Store Using app Total reviews Average rating
Híper Ocio 4 days 5 3.8
Developer Reply

Thank you so much for your review! We will definitely take your feedback into account. We are also glad that even though you find our premium plan expensive, you still think it's worth the price!

5 / 5 Share
Nov. 10, 2021

Great app - Amazed the possibilities it offers - to create your own chat bots. On top of that very helpful customer support - my go to app from now on for all Chats on shopify

Store Using app Total reviews Average rating
Elite Medical Accessories USA About 1 hour 3 5.0
Developer Reply

Thank you so much for your amazing review! We will keep on improving to provide you with an even better product in the future.

5 / 5 Share
Nov. 9, 2021

Great app! Very easy to use, and friendly customer service> Definitely enjoy using this to connect with leads

Store Using app Total reviews Average rating
Triangle Fragrance About 21 hours 5 5.0
Developer Reply

Thank you so much for your kind review! We really appreciate the perfect score.

5 / 5 Share
Nov. 9, 2021

I've used this app on many sites, very easy to set up and the customer support is on point! I recommend this app

Store Using app Total reviews Average rating
AVA MUSIC GROUP 23 minutes 3 5.0
Developer Reply

Thank you so much for the kind review! We are really happy that you find our app easy to use.

5 / 5 Share
Nov. 9, 2021

good cutomer service, I contact and they reply to me qucikly which is nice. Hope it brings sales to my website

Store Using app Total reviews Average rating
E-LITCHI Hair About 1 year 5 5.0
Developer Reply

Thank you so much for your kind review! We always do our best to provide world-class support

5 / 5 Share
Nov. 2, 2021

I am happy with this app. It is easy to use, easy to understand. And help desk is really top notch :)

Store Using app Total reviews Average rating
Wodal 8 months 10 5.0
Developer Reply

Thank you so much for the 5 stars! We are glad that you find Tidio easy to use and understand :)

5 / 5 Share
Oct. 27, 2021

Quick and helpful response my very first time contacting support. Great experience. Need 100 characters. Thanks!

Store Using app Total reviews Average rating
11th Street Design About 1 hour 2 5.0
Developer Reply

Thank you so much for your kind review! We really appreciate it :)

5 / 5 Share
Oct. 26, 2021

Really easy to use and has helped to cut down the number of phone calls that we get. Had a bit of a glitch in the system and Mike was very helpful.

Store Using app Total reviews Average rating
Developer Reply

Thank you so much for your kind words and the 5 stars! We will also make sure to let Mike know that he did a great job :)

5 / 5 Share
Oct. 19, 2021

Tidio is super helpful for us as a small business to manage customer enquiries quickly and more efficient. Though I find setting up automated chat bots is a bit tricky, their customer service is fast and very helpful. They even gave me some more ideas on how to use it and how to better interact with customers! Thanks Tidio :)

Store Using app Total reviews Average rating
Popcorn Shed Over 1 year 5 4.8
Developer Reply

Thank you so much for your review! We really appreciate your kind words and are happy to help :)

5 / 5 Share
Oct. 18, 2021

Im really satisfied by the support, the only issue im facing is the IOS app which is working so slow.

Store Using app Total reviews Average rating
SinryAdvice About 1 year 3 5.0
Developer Reply

Thank you for your feedback about our services and our app. We really appreciate the 5 stars! If you are experiencing any issues, you are always welcome to contact us at [email protected]

5 / 5 Share
Oct. 15, 2021

great app for live chat service and customer care I give five star for the app and five star support

Store Using app Total reviews Average rating
Developer Reply

Thank you so much for the review! We really appreciate the kind words and the 5 stars

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