Tidio ‑ Live Chat & AI Chatbot for Shopify

Tidio ‑ Live Chat & AI Chatbot

Help shoppers instantly with live chat and AI-powered support.
Rating
4.8
Feedback
1,241
Reviews
Chart
#300
Shopify

All reviews

5 / 5 Share
July 30, 2021

Great app and friendly customer service. Cannot wait to implement this within my website. It's got great chatbot features that will prove to be useful.

Store Using app Total reviews Average rating
Glow Proteins 1 day 4 5.0
Developer Reply

Glad we can be of assistance to you. We're for you, in case you may have any questions :)

5 / 5 Share
July 30, 2021

So easy to use and great service overall! Love the product and ability to customize the widget and settings.

Store Using app Total reviews Average rating
idyl Over 1 year 8 4.5
Developer Reply

Thank you for the kind review :)

5 / 5 Share
July 29, 2021

Tidio is just awesome, their chatbot features are great for ecom companies - can't say enough good :)

Store Using app Total reviews Average rating
Yeslicense 9 months 5 5.0
Developer Reply

Thank you so much for the 5 stars :)

5 / 5 Share
July 17, 2021

Quite simply the best live chat app you can use! having a dedicated iOS app is the killer feature! never miss a chat again!

Store Using app Total reviews Average rating
timeframed clocks About 22 hours 2 5.0
Developer Reply

Thank you so much for the 5 stars! :)

5 / 5 Share
July 16, 2021

Easy to install, easy to configure, easy for support team to respond to questions. Pre built automations with options to add more as we grow, helped us get started quickly.

Store Using app Total reviews Average rating
predision About 1 month 1 5.0
Developer Reply

Thank you so much for the kind words! :)

5 / 5 Share
July 13, 2021

Really easy to implement and customize. I like the ready to use chatbots they are. Also the support is good :)

Store Using app Total reviews Average rating
Ant Dimension About 21 hours 7 5.0
Developer Reply

We appreciate your kind review, thank you! :)

5 / 5 Share
July 13, 2021

Exquisite look, easy to use, and not as expensive as other competitors. I loved it! And I recommend it!

Store Using app Total reviews Average rating
Sunny StoresEG About 1 hour 2 5.0
Developer Reply

Thank you so much for the kind words and recommendation! :)

5 / 5 Share
July 12, 2021

Easy to setup, easy to use. The interface to create your own chatbot is really cool and user friendly! I immediately was able to use this to chat with some customers and add additional items they were looking for without leaving my website, keeping them engaged. First day the app paid for itself.

Store Using app Total reviews Average rating
Villain Gaming 10 days 3 5.0
Developer Reply

Thank you so much for the 5 stars. We appreciate your kind words :)

5 / 5 Share
July 12, 2021

La simplicité d'utilisation. On le prend en mais tres vite. Tres intuitif. Service client ultra efficace. J'aime le fait qu'il enveloppe plusieurs prestation en meme temps. On peut gerer le chat en direct, envoyer des emails, faire du marketing emailing c'est vraiment Top.

Store Using app Total reviews Average rating
mourgreen 3 days 3 5.0
Developer Reply

Thank you for the review! :)

5 / 5 Share
July 8, 2021

It really helps me a lot! Besides, Dominika is a patient and professional customer service. She pointed my mistake just by one test.

Store Using app Total reviews Average rating
UKVicture About 12 hours 1 5.0
Developer Reply

Thank you so much, I will forward your kind words to Dominika! :)

5 / 5 Share
July 5, 2021

Awesome. Free. What's not to like! There is also excellent and quick support. More features will be implemented with a stronger community. :D

Store Using app Total reviews Average rating
Shirookami 1 day 1 5.0
Developer Reply

Thanks for the review! More awesome features are coming we can promise you that! :-)

5 / 5 Share
June 30, 2021

Excellent App for Chat System. I was looking for something like this from long time but now it has fulfilled the needs. thanks

Store Using app Total reviews Average rating
Eazynappy About 2 hours 2 5.0
Developer Reply

Thanks a lot for the great review! We are always trying to provide the best and most useful product possible. Enjoy, and happy chatting!

5 / 5 Share
June 30, 2021

Very easy to use and set up! The free version is all I need because we are a small team, but the upgrade looks nice if you have a large team and a large company.

Store Using app Total reviews Average rating
Developer Reply

Thank you for an awesome review! Our free-of-charge version has all of the needed essentials in it. We are super glad it works for you and your team :)

5 / 5 Share
June 29, 2021

A great tool to automate the customer service process and engage new customers on our website. We've been able to capture new customers through this awesome engagement tool!

Store Using app Total reviews Average rating
HAUS of TRADE 6 days 1 5.0
Developer Reply

Hi there! Thanks a lot for the 5 stars and for choosing us as your go-to app :) We are sure that with great Customer Support, your company will grow in no time.

5 / 5 Share
July 13, 2021

Really great app! Easy to use and great customer service. I had a problem with notifications, opened a chat and the problem was resolved in minuets. Thank you so much!

Store Using app Total reviews Average rating
TLC Sport 14 days 10 4.6
Developer Reply

Thank you for the review! Providing your website visitors with instant solutions to their queries via live chat can boost your conversion rates and, in turn, increase your revenue. If you need any help with setting up your Tidio account - please don't hesitate to reach out to our Support team :-)

5 / 5 Share
Sept. 14, 2023

I was hesitant to use a chat because we already had WhatsApp. However, in just a few months, Tidio has really made a huge difference in our conversion rate, The chatbots are great and our customers love the idea to talk to an agent. We are very happy to have Tidio. It has been a great investment, and the customer service is great!

Store Using app Total reviews Average rating
Caballo Bronco Over 3 years 2 5.0
Developer Reply

Hello! Thank you so much for your 5-star review! It is nice to hear that we were able to inspire you to start using a Live Chat service :) We put in extra effort to provide you with features that will assure the success of your business.

5 / 5 Share
June 24, 2021

We are still in our free trial period, but the app was easy and quick to install and get up and running. We were able to view our site visitors within minutes and have been chatting with our customers since installation. So far we have even gotten a sale in the first 24 hours based on our trial of the product. I am not 100% about email marketing, but I am used to Mailchimp and may have to get used to the interface is different.

Store Using app Total reviews Average rating
AC Connectors 2 days 4 5.0
5 / 5 Share
June 23, 2021

good job.It's easy to use, and the customer service answers questions quickly and enthusiastically.I will use it all the time.

Store Using app Total reviews Average rating
Z Grills Almost 2 years 6 5.0
Developer Reply

Thank you so much! :)

5 / 5 Share
June 22, 2021

Great app, easy to use, feature rich, excellent customer support. HubSpot integration could be a bit improved and a direct integration with Klaviyo would be welcomed. Also looking forward to complete & independent functionality for multiple sites,

Store Using app Total reviews Average rating
Randolph Rose Collection Over 1 year 1 5.0
Developer Reply

Thank you for the feedback and review! I will pass your kind words to our team :)

5 / 5 Share
July 26, 2021

I like Tidio - we are not being responsive to our customers because we are not available - so turning it off til fall - which will be here before you know it!

Store Using app Total reviews Average rating
LivLong 2 months 1 5.0
Developer Reply

Thank you so much for the kind words! We appreciate the review :)

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