Tidio: AI Chatbot & Live Chat for Shopify

Tidio: AI Chatbot & Live Chat

AI agent for sales and support. Live chat, email, social...
Rating
4.8
Feedback
1,347
Reviews
Chart
#423
Shopify

All reviews

5 / 5 Share
Oct. 5, 2021

The best and only chat i will use on all of my sites and clients! The chat bots are an absolute game changer IF YOU PUT IN THE WORK TO SET THEM UP WELL, THEY ARE THE MOST VALUABLE ASSET

Store Using app Total reviews Average rating
The Spray Source 7 days 8 5.0
Developer Reply

Thank you so much for such a great review! We agree that putting in extra work will definitely improve the store and the final effect.

5 / 5 Share
Oct. 4, 2021

Really impressed with the amount of engagement from customers. Much better than a pop up for collecting email addresses and giving out discount codes.

Store Using app Total reviews Average rating
FreshFleeces 3 days 3 5.0
Developer Reply

Thank you for the 5 stars! We are happy that you find our product useful.

5 / 5 Share
Oct. 1, 2021

Utilicé esta app y me ha funcionado de maravillas, solucionó el problema con carritos abandonados a demás de que ha sido muy útil para lograr ventas en mi tienda online. El servicio al cliente por chat super efectivo

Store Using app Total reviews Average rating
Cultivos Borinquen 8 months 5 4.2
Developer Reply

Thank you so much for your review! We are also glad that you enjoy our "abandoned cart" feature.

5 / 5 Share
Sept. 30, 2021

It's been good in generating upsell and abandoned carts! Awesome quick response from customer service reps. Highly recommend.

Store Using app Total reviews Average rating
MADE BY TM 11 months 2 4.5
Developer Reply

Thanks a lot for the review! We really appreciate the kind words :)

5 / 5 Share
Sept. 29, 2021

Excellent app, works fantastically even if your business is small and only uses the free plan. Still feature-rich, and reasonable rates for increasing your plan for more services. Also prompt and friendly customer support! Definitely one of the best value and user friendly apps we use.

Store Using app Total reviews Average rating
Kingsgrove Sports Over 2 years 1 5.0
Developer Reply

Thank you so much for your kind words and the perfect score! Enjoy using your Tidio :)

5 / 5 Share
Sept. 28, 2021

So far, great. Saved me a huge order when Shopify stalled an order. Shopify could not see the order but I could see what was in their cart with Tidio. The shopper had been ordering for 3 hours!

Store Using app Total reviews Average rating
UpstateKids About 2 months 3 4.7
Developer Reply

It is always great to see our app really helping our clients! Here's to many more saved deals :)

5 / 5 Share
Sept. 22, 2021

We love the app! We're using the free version and everything we need is possible. One of the few apps with live chat and they really do respond immediately. Support is very kind and helpful.

Store Using app Total reviews Average rating
Zo Zero 1 day 10 5.0
Developer Reply

Thank you so much for the 5-star review! We are glad that you enjoy the features

5 / 5 Share
Sept. 21, 2021

Wow! this app is incredible. Very will built, comprehensive and easy. The support is immediate and they resolve technical issues very quickly. High Recommend!

Store Using app Total reviews Average rating
IFX 8 months 1 5.0
Developer Reply

Thank you so much for the amazing review! We always strive to provide the best customer support possible :)

5 / 5 Share
Sept. 20, 2021

I love this app. it's convenient and help to improve your conversion rate, and also, the exceptionally good service from Jakub.

Store Using app Total reviews Average rating
Developer Reply

Thank you so much for your kind review! We will make sure to pass it to Jakub :) Cheers!

5 / 5 Share
Sept. 13, 2021

excellent service. The customer service is also friendly. I hope they will implement the suggestions as soon as possible.

Store Using app Total reviews Average rating
BIGMK.PH About 16 hours 3 5.0
Developer Reply

Thank you so much for the stars and kind words :)

5 / 5 Share
Sept. 12, 2021

Great must have app on your e-commerce store! I've had it for a couple of years now and is very effective!

Store Using app Total reviews Average rating
MY SEXY STYLES About 2 years 12 3.5
Developer Reply

Thank you so much for the perfect score :)

5 / 5 Share
Sept. 10, 2021

Works very well 24/7 with no issues at all in nearly a year of usage. High recommendation for Tidio.

Store Using app Total reviews Average rating
Qi Fine Teas 10 months 1 5.0
Developer Reply

Thank you so much for your kind review! Glad to have you for almost a year :) Here's to another one!

5 / 5 Share
Sept. 8, 2021

The app is great - extremely user-friendly and easy to set up. Plus it has been a very useful tool in generating leads!

Store Using app Total reviews Average rating
Bondi Records About 1 month 11 4.3
Developer Reply

Thank you so much for the review! I'm glad that you can keep enjoying our product

5 / 5 Share
Sept. 7, 2021

So nice, you guys are so patient and your app is so great! Although we were in different place and time zone, the representative replied me in no time, and his advice was so helpful. Keep on good working!

Store Using app Total reviews Average rating
WELLFOR About 1 hour 1 5.0
Developer Reply

Thank you so much for your kind review! We always try to provide the world-class customer support :)

5 / 5 Share
Sept. 6, 2021

First, I love this app! As important, their Customer Service was excellent and very detailed and patient to explain my questions (Thanks Jan!).

Store Using app Total reviews Average rating
The Naughty Bear 26 days 2 5.0
Developer Reply

Jan here, it was a pleasure. :) If you have any questions we are always happy to help!

5 / 5 Share
Sept. 6, 2021

Tidio works just great, it was recommended by a friend and it has honestly been the the best for my startup. Great tools and configuration options for bots, messages, client lists, etc. Also the interface is super fast for potential customers unlike others around. 100% recommended!

Store Using app Total reviews Average rating
BearBeard-cl 7 days 1 5.0
Developer Reply

Thank you for the kind words and recommendation :)

5 / 5 Share
Sept. 6, 2021

I had an issue getting the Live Chat and Chatbots to work on my site. I used Tidio's live chat and spoke with a senior developer. He was super knowledgable and spent the time walking me through how to solve the issue. Once I had completed the steps, he tested it all for me and it worked great. He even replenished the bots used in the testing process :) Highly recommend for their support. I will now get on with using the app.

Store Using app Total reviews Average rating
Developer Reply

Thank you so much for your great review and the 5 stars :) We will make sure to compliment the person who helped you!

5 / 5 Share
Sept. 2, 2021

this app works great and I definitely recommend installing it! doesn't slow down the website at all!

Store Using app Total reviews Average rating
0'Majestic 15 days 2 5.0
Developer Reply

Thank you so much for the review and for your recommendation!

5 / 5 Share
Sept. 1, 2021

Excellent App and great support - we have been using tideo for a few years now and we love it ! - a great sales tool to live chat with a customer - it really helps to get the sale !

Store Using app Total reviews Average rating
Just Style LA 25 days 3 5.0
Developer Reply

We are proud to be a part of your business! Thank you for the 5 stars :)

5 / 5 Share
Aug. 30, 2021

日本語でやりとりをしても、不具合が出ません! サポートにも日本語のままやりとりを送ってお返事をいただけます!(返事は英語でしたが… 管理画面が日本語になれば使いやすいので改善を待ってこれからも使用します!

Store Using app Total reviews Average rating
Developer Reply

レビューありがとうございます!管理パネルをさらに多くの言語に翻訳したいので、注意すべきことがあります:) Thank you so much for the review! We want to translate the admin panel to even more languages, so there is something to look out for :)

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