Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,142
chart
#114
All reviews
Review RSS Feed
Feb. 12, 2019
I've been using Tidio App for two sites over the past year and half, Great features and automation to drive sales and customer interaction. I am also part of their Facebook group where you can speak directly to their staff. I had a few issues and started speaking to Rafal, 30 mins later.... everything was finely tuned to work nicely between two sites under one account. You can not go wrong with this app because of their crew specifically Rafal. He is a pro and can take your business to the next level. We will always use Tidio because of the customer service they give as well as a great product! Thanks again, Rafal!
Feb. 11, 2019
As a growing store, we love being available to our customers as much as possible, in an easily accessible and convenient way. While not always the most user-friendly on the back-end, their support is A+ and they always help us get where we want to be.
Feb. 1, 2019
Oscar is most helpful! They are always on standby and their customer service is fantastic. They answer all of my questions, they jump through all the hoops I set up too haha. Will keep this app forever, it's amazing!
Jan. 31, 2019
It is very easy to install and works great, I have been using it for a few days and I think I'll keep it for definitely.
Feb. 15, 2019
I really like this app and would really recommend. It's easy and have all what you need. Greetings ⇒ https://spar-king.com/
Jan. 24, 2019
I was getting a lot of visitors to my site but conversions were low. I wanted to see if adding a chat feature + bots would help. It did! I've saved several abandon carts already by being able to communicate directly with potential customers at the point of sale. Plus Tidio's customer service is top notch - not surprsingly their chat feature works really, really well. Highly recommend!
Jan. 23, 2019
Probably the best chat app on shopify, looks great and easy to use. alot of features for free.......
Jan. 7, 2019
A very amazing app i like all the advance feature that it offers very much ahead than any other messenger app here
Dec. 10, 2018
amazing service from Oscar. I've been so dumb today and he was really patient and guided me step by step :) Thanks!
Dec. 4, 2018
The app works great. Was facing a little complication during the setup but Tidio live chat was very helpful and solved the issue in minutes. All working perfectly fine now. Thanks
Oct. 8, 2018
Love this app very easy to use, great interface. Support is 100%, i chatted till 10.30pm. The bot will save us loads of time.
Oct. 3, 2018
This app is impressive, many features and easy to understand. I recommand it and for his support team, always at your service. Keep going to have more news features!
Oct. 2, 2018
This does everything I wanted. Just switched over from Intercom and I'm never looking back! So simple to use. Great app!
Sept. 29, 2018
I use this to be available to customers when i'm not in our store. App is sturdy and reliable, unlike others. Support at Tido also excellent.
Sept. 27, 2018
Great user interface, fast support via instant chat, has great features in the free plan. Strongly recommended.
Sept. 30, 2025
I have normally always been religious towards Zopim Live Chat, but i had a look at Tidio and the chat design was very appealing and refreshing. Now besides that, you can't customize it in many ways, to make it fit your website perfectly. There are also a Desktop and Mobile apps, which work very well. The dashboard and interface of the app is also super well done - And now recently i just found out that there are automations in this chat app as well, which looks REALLY promising, conversion wise. Oh yea.. And their customer support A+++
Thank you so much for the wonderful review! 💙 We’re glad to hear that it’s been a refreshing experience for your business. Feedback like yours keeps us motivated to keep improving and delivering even more value. We truly appreciate your support and trust — it means a lot to our team! 🚀
Aug. 29, 2018
Not working at beginning, but these guys live chatted with me and assisted solved the problems shortly, assistance very helpful.
July 30, 2018
We are new to the app, and so far we think its great! Martin helped us out with some questions we had in a top notch customer service manner! Thanks Tido, we will be in touch!
June 29, 2018
Amazing app, super well built at an incredibly fair price. Needed some support in switching stores and the support was absolutely brilliant. Well done guys!