Tidio: AI Chatbot & Live Chat

It really works well and the technical service is fantastic and friendly. Thank you recommended for all business

Awesome! The support is top-notch and the user experience is friendly. Would definitely recommend it. Great experience with Tidio.

UPDATE: The Tidio team was able to reach out to me after this review. There was a misstep in the communications. However, Oscar was made aware of the situation and responded with a top notch, professional solution. I'm leaving the first draft of this review (originally a 2 star) to let people know that Tidio will go out of their way to make things right for the customer. Thanks again, Oscar! First draft: We have had Tidio for close to two years, and it's done what it's supposed to do with no issues. However, now that there is an issue I reached out and they responded with a generic answer. I replied back (twice) with a more detailed response for the specific issue and after 7 days I still haven't heard back. The app did okay while it was functional and I didn't need any assistance. :\

Esta app es increible! Muy completa y da un servicio perfecto para tu ecommerce. Los bots son una pasada!

Awesome and very flexible app. Helped us improve conversion rates No messaging limitations like Facebook messenger

nice, works well, it allows me to start my work easily. hope it will be better in the future. ************

This app is great, even with just the free basic plan it a whole package if you have a smaller store. Love the chatbots and how they're able to pull info from orders and shipping locations from Shopify automatically without staff help. Their support is also great! I use it so much they're probably sick of me but they always resolve the issue.

great app, easy to integrate. good to organize and definitely can increase conversion rate when customers are better taken care.

I am new to the app but have found the layout and usability incredibly easy to use. Highly recommended!

I use this app to help with visitors on my site and this app is fantastic. I really highly recommend it. So, do try it and see how well it performs.

Set-up takes just minutes and the possibilities are infinite! I have created my first 4 bots in just an hour!

I really like this app.. I really like the option to hide the chat icon on the Mobile version and the additional features like chatbots, Email & Messenger integrations are very good. I would really love to see if they can integrate text messaging into this either intergrating with text providers like textline or some other alternatives..

This app is just awesome!! the people who created it are extremely professional! I have never seen an app with this much features! and the free plan is filled with features that are free forever. I have nothing but the utmost respect for the people behind this app, thank you very much guys, this app is exactly what i needed for my business. Thank you

So far so good! Hope it continues that way. Love the fact that you have an app, like messenger, that allows you to interact live with your customers.

Im suprisingly very happy with this app. I feel it offers a lot more than expected especially given im still just on the free plan being a start up. a) the live chat button can be customised to look pretty good b) it notifies you whenever you have a visitor c) you can download a mobile app, so you can check whose visiting and have live chats with customers in the palm of your hand d) and the best most unexpected feature is that you can see which pages your customers are looking at. really pleased.

Such a great app! We had another chat app installed and it did not meet our needs even close to what Tidio does. The app is user-friendly and the learning curve isn't too steep. The typing preview function is THE BEST, as we can start to solve any customer inquiries before they've even hit send! Tidio's Customer Service Team is outstanding, and definitely helps them to stand out from the rest. They respond quickly, provide efficient and fast resolutions and are always very friendly! Thank you Tidio!

I am using this app to improve my customer support. Extremely easy to set it up. And great help team. Totally recommended

Recently, we've been sincerely impressed with Tidio Support (Olek to be very specific). Earlier, we felt that not able to customize Tidio was quite a deterrent to using this app. We wrote a 1-star review, which Tidio took very seriously (and am impressed with their diligence to reach us). Not only did they help us customize our look, but helped us remove their branding once we could upgrade to the next level. Our website is not yet up, but we are waiting to see Tidio in action. More reviews to come as soon as we see success.

Using Tidio for more than a year. Very stable, so far the server only down once to my notice but overall is one of the best live chat app for Shopify. One feature that I cannot stress how important it is to some of us which is a thread status option, Away. Online and offline is a definite but away is still super important as well. Hope this will getting added soon or else we will probably looking at some other option and probably cheaper once we hit the 24 months of usage.

This app is absolutely amazing. Highly recommend for the FAQ Bot especially it is a lifesaver to our whole company. Thanks Tidio!!!!