Tidio ‑ Live Chat & AI Chatbot for Shopify

Tidio ‑ Live Chat & AI Chatbot

Help shoppers instantly with live chat and AI-powered support.
Rating
4.8
Feedback
1,241
Reviews
Chart
#300
Shopify

All reviews

5 / 5 Share
Sept. 25, 2019

Makes a big difference for me. Acquired a few valuable leads thru this nice App. Upgrade for 15$ was necessary quite soon (free won't last very long) but that's fair for such a well-designed App. Support deserves 6 stars! Keep up the great work!

Store Using app Total reviews Average rating
morugacacao About 2 months 1 5.0
Developer Reply

Amazing review. Thank you so much. :)

5 / 5 Share
Sept. 25, 2019

Great tool, it helped my store to get more sales. Ideal to solve those little doubts of the cleintes and close the sale.

Store Using app Total reviews Average rating
WJapan Store 12 days 1 5.0
Developer Reply

Perfect, we're really happy to see your review!

5 / 5 Share
Sept. 24, 2019

Incredible software that generates leads like mad. Also great customer support. I'm a lifer with Tidio

Store Using app Total reviews Average rating
Armour Supply Co. About 2 hours 1 5.0
Developer Reply

Wow, that's amazing, thank you! :)

5 / 5 Share
Sept. 17, 2019

really great app, cannot fault it! improves sales as customers can get answers straight away and the ios app is great too. see it live on our personalised and ashes memorial jewellery site www.annalise.co.uk

Store Using app Total reviews Average rating
Annalise Jewellery 3 months 46 4.6
Developer Reply

Thank you so much for your review!

5 / 5 Share
Sept. 17, 2019

new to the app and received help right away. useful, easy to use and efficient in communicating with customers

Store Using app Total reviews Average rating
Arms of Andes 41 minutes 13 4.3
Developer Reply

Thanks! Cheers from our team! :)

5 / 5 Share
Sept. 15, 2019

Tidio is a great chat app and I recommend it to other users of Shopify. It has plenty of customizations and options and its basic functions are free which is great.

Store Using app Total reviews Average rating
Seginus Lighting Almost 2 years 12 4.9
Developer Reply

Awesome, thanks! <3

5 / 5 Share
Sept. 11, 2019

Easy to install and easy to use. Great for customer service! Truly recommended this app. AND IT'S FREE to start with.

Store Using app Total reviews Average rating
Pool Best Buy 5 days 2 5.0
Developer Reply

Perfect, thank you so much.

5 / 5 Share
Aug. 29, 2019

One of my favorite apps, support is awesome! Very cheap compared to the value it has brought to our business.

Store Using app Total reviews Average rating
UNELEFANTE.MX Over 2 years 3 5.0
Developer Reply

Amazing, thank you!

5 / 5 Share
Aug. 28, 2019

Today was the first day using this tool, and I am in love. Support staff was fast, and very helpful.

Store Using app Total reviews Average rating
Advantage Lifts About 23 hours 2 5.0
Developer Reply

Thanks! Best of luck from the Tidio team! :)

5 / 5 Share
Aug. 16, 2019

Easy to setup and works really great on all my devices! I needed help to change some settings and customer support was great1

Store Using app Total reviews Average rating
Urns.com 1 day 7 5.0
5 / 5 Share
Aug. 2, 2019

This app is so easy to use, and the price point is really excellent. Being able to provide our customers with instants support -- and receiving it from this app's team -- is invaluable.

Store Using app Total reviews Average rating
5 / 5 Share
July 29, 2019

This may be the best kept secret of all the shopify eco system. Have tried maybe more than 10 chat solutions so far, but none would hold a candle to this in terms of useability, functionality and effectiveness. Would be happy if it could be a little cheaper but this really is great

Store Using app Total reviews Average rating
operaistanbul 8 months 8 4.4
Developer Reply

Thank you so much for your review! Stories like yours motivate us to continue improving our service. :)

5 / 5 Share
March 24, 2022

Great app and good support. Glad I tried it...........................................................

Store Using app Total reviews Average rating
Herewegolf Almost 3 years 1 5.0
Developer Reply

Thank you! <3

5 / 5 Share
July 24, 2019

I have been looking for a chat function for our website for quite some time and stumbled across Tidio. I was immediately impressed with its simple set up, functionality, customizable settings, and also their amazing support team. I now have this set up on two websites, and will be adding to a third. Great app!

Store Using app Total reviews Average rating
Skinfix 21 days 4 5.0
Developer Reply

Amazing - thank you! It was a pleasure to chat with you over our support channel.

5 / 5 Share
July 19, 2019

I installed this because I wanted a live chat app on my site. It took about 5 minutes total to set up from start to finish, including tweaking to my preferences. Don't look anywhere else, I did the research already this is the winner! Jan in customer service helped get everything perfect. Really fast response and help customizing thanks again!

Store Using app Total reviews Average rating
Smokits.com About 1 hour 2 5.0
Developer Reply

Thank you so much, we're really happy to see your review! :) [And cheers from Jan - he was very excited to see this]

5 / 5 Share
July 9, 2019

Use this app across all 3 of my websites, really simple setup, extremely versatile and the support stuff know what they doing.

Store Using app Total reviews Average rating
KURO online 8 months 5 5.0
Developer Reply

Amazing - thank you for using our app on all 3 of your websites!

5 / 5 Share
July 4, 2019

Great app, and even though it takes time to chat with people, it is really worth it. We get a lot of customers in our brick'n'mortar shop thanks to Tidio. Great great customer service also. Don't be affraid to pay to get the features, it's worth it.

Store Using app Total reviews Average rating
Deerest Copenhagen 9 months 3 5.0
Developer Reply

Thank you so much - chats can take some time, but it's great to connect with your customers and learn their needs. Best of luck from our team!

5 / 5 Share
June 25, 2019

Support is exceptional and perhaps the best of any app we have subscribed to! So far, about .06% of visitors have engaged with our semiautomated customer service bot. We will continue to test different variations to see what optimizes engagement the best.

Store Using app Total reviews Average rating
Aqua Design 6 days 2 5.0
Developer Reply

Thank you so much for your amazing review. We hope the tests went well. Congrats on engaging your visitors! :)

5 / 5 Share
June 24, 2019

I use this app to help me with customer support. I like that I can communicate with my customers over the phone tidio app on the go. Support is very helpful.

Store Using app Total reviews Average rating
VIZILOK About 1 month 1 5.0
Developer Reply

Thank you so much! :)

5 / 5 Share
June 11, 2019

I have been using this app for 2 months now. I have both the communicator and chat features for a total of $30 per month. It is a great price point for me. After setting up automatic chat bots, the features and functions are great. I can see my live visitors and monitor this along with Google live view in Analytics. I have downloaded the app on my desktop and also iphone and both work seamlessly. After a Shopify glitch, the support team worked tirelessly to work out the issue. I highly recommend the app.

Store Using app Total reviews Average rating
Rustic Sinks 3 months 15 5.0
Developer Reply

Thank you so much for your amazing review! :-)

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