Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,242
chart
#78
All reviews
Review RSS Feed
Aug. 2, 2019
This app is so easy to use, and the price point is really excellent. Being able to provide our customers with instants support -- and receiving it from this app's team -- is invaluable.
Using app
11 days
Total reviews
2
Average rating
5.0
July 29, 2019
This may be the best kept secret of all the shopify eco system. Have tried maybe more than 10 chat solutions so far, but none would hold a candle to this in terms of useability, functionality and effectiveness. Would be happy if it could be a little cheaper but this really is great
Thank you so much for your review! Stories like yours motivate us to continue improving our service. :)
March 24, 2022
Great app and good support. Glad I tried it...........................................................
Thank you! <3
July 24, 2019
I have been looking for a chat function for our website for quite some time and stumbled across Tidio. I was immediately impressed with its simple set up, functionality, customizable settings, and also their amazing support team. I now have this set up on two websites, and will be adding to a third. Great app!
Amazing - thank you! It was a pleasure to chat with you over our support channel.
July 19, 2019
I installed this because I wanted a live chat app on my site. It took about 5 minutes total to set up from start to finish, including tweaking to my preferences. Don't look anywhere else, I did the research already this is the winner! Jan in customer service helped get everything perfect. Really fast response and help customizing thanks again!
Thank you so much, we're really happy to see your review! :) [And cheers from Jan - he was very excited to see this]
July 9, 2019
Use this app across all 3 of my websites, really simple setup, extremely versatile and the support stuff know what they doing.
Amazing - thank you for using our app on all 3 of your websites!
July 4, 2019
Great app, and even though it takes time to chat with people, it is really worth it. We get a lot of customers in our brick'n'mortar shop thanks to Tidio. Great great customer service also. Don't be affraid to pay to get the features, it's worth it.
Thank you so much - chats can take some time, but it's great to connect with your customers and learn their needs. Best of luck from our team!
June 25, 2019
Support is exceptional and perhaps the best of any app we have subscribed to! So far, about .06% of visitors have engaged with our semiautomated customer service bot. We will continue to test different variations to see what optimizes engagement the best.
Thank you so much for your amazing review. We hope the tests went well. Congrats on engaging your visitors! :)
June 24, 2019
I use this app to help me with customer support. I like that I can communicate with my customers over the phone tidio app on the go. Support is very helpful.
Thank you so much! :)
June 11, 2019
I have been using this app for 2 months now. I have both the communicator and chat features for a total of $30 per month. It is a great price point for me. After setting up automatic chat bots, the features and functions are great. I can see my live visitors and monitor this along with Google live view in Analytics. I have downloaded the app on my desktop and also iphone and both work seamlessly. After a Shopify glitch, the support team worked tirelessly to work out the issue. I highly recommend the app.
Thank you so much for your amazing review! :-)
June 5, 2019
A superb app that lets you do everything you could possibly need from a chat app - also has a discreet design which I like. Keep up the good work!
Thank you! We're glad you like our design. :)
May 27, 2019
The app is very intuitive and it has lots of features. The support is very responsive and helpful and can be reached instantly via chat. Above all else however, it made my site a lot more professional-looking and functional!
Wow! Thank you so much <3
May 16, 2019
WOW WOW WOW - this APP is awesome. Powerful and flexible. Customer support is rock solid and held my hand all the way - I highly recommend.
Nice! Thank you so much! :)
April 11, 2019
Great app - easy to use and awesome customer service. It's got a great customisable design and interface. Would recommend.
April 1, 2019
It's perfect, but it's beautiful, but the most important thing is that their developer service is perfect. Their service deserves such a five-star
Using app
About 2 hours
Total reviews
2
Average rating
5.0
March 18, 2019
I love this app. plus the support team is ALWAYS so responsive. kudos. I recommend them for sure. thank you
Thank you so much, we're always happy to help! :)
March 12, 2019
Load time is significantly faster than Tawk.to that we were using previously. Support is immediate and fantastic! 5 star App for sure!
July 1, 2024
You guys are all great - always there when I need you and super helpful. The Tidio chat app has been really beneficial for our business as our customers always have a lot of questions or can be a little shy and like to stay anonymous. It's also perfect for capturing leads while we sleep with the auto-bot. Really love how user-friendly and intuitive it is and have thoroughly enjoyed creating automations. Thanks a million from www.Siliconelovers.com!
Using app
Over 5 years
Total reviews
5
Average rating
3.8
Thank you so much! We're really happy you're with us! Best of luck from our team. :)
March 1, 2019
Ich habe den Chat hier in Shopify und auf meiner Webseite erstellt. Das war ein wenig kompliziert, da ich zwei Accounts begonnen hatte ( TIPP: zuerst den Shopify Account registrieren und dann das Skript in die Website einfügen). Aber es wurde mir via Live Chat sofort geholfen!!! Tolles Beispiel, wie der Chat funktioniert! Ich denke, dass ich noch viel Spaß mit dem Live Chat haben werde :)
Feb. 27, 2019
Check out carbonthat.com.au for as a test site. The Free plan is plenty, but depending on your site sessions, investing an extra few dollars a month, is well worth it. And Props to Martin from Live Chat, helped me every step of the way! Links well with the iOS app, great job guys.