Tidio ‑ Live Chat & AI Chatbot for Shopify

Tidio ‑ Live Chat & AI Chatbot

Help shoppers instantly with live chat and AI-powered support.
Rating
4.8
Feedback
1,241
Reviews
Chart
#300
Shopify

All reviews

5 / 5 Share
Jan. 7, 2019

A very amazing app i like all the advance feature that it offers very much ahead than any other messenger app here

Store Using app Total reviews Average rating
wanahavit About 1 hour 14 5.0
5 / 5 Share
Dec. 10, 2018

amazing service from Oscar. I've been so dumb today and he was really patient and guided me step by step :) Thanks!

Store Using app Total reviews Average rating
5 / 5 Share
Dec. 4, 2018

The app works great. Was facing a little complication during the setup but Tidio live chat was very helpful and solved the issue in minutes. All working perfectly fine now. Thanks

Store Using app Total reviews Average rating
JM Distro About 1 hour 2 5.0
5 / 5 Share
Oct. 8, 2018

Love this app very easy to use, great interface. Support is 100%, i chatted till 10.30pm. The bot will save us loads of time.

Store Using app Total reviews Average rating
Bravuralondon.com About 9 hours 4 5.0
5 / 5 Share
Oct. 3, 2018

This app is impressive, many features and easy to understand. I recommand it and for his support team, always at your service. Keep going to have more news features!

Store Using app Total reviews Average rating
Sneakers Haute Couture About 1 year 2 5.0
5 / 5 Share
Oct. 2, 2018

This does everything I wanted. Just switched over from Intercom and I'm never looking back! So simple to use. Great app!

Store Using app Total reviews Average rating
Marine Diagnostic Tools About 1 hour 1 5.0
5 / 5 Share
Sept. 29, 2018

I use this to be available to customers when i'm not in our store. App is sturdy and reliable, unlike others. Support at Tido also excellent.

Store Using app Total reviews Average rating
Doors & Doors 8 days 1 5.0
5 / 5 Share
Sept. 27, 2018

Great user interface, fast support via instant chat, has great features in the free plan. Strongly recommended.

Store Using app Total reviews Average rating
beddable About 2 months 2 5.0
5 / 5 Share
Sept. 30, 2025

I have normally always been religious towards Zopim Live Chat, but i had a look at Tidio and the chat design was very appealing and refreshing. Now besides that, you can't customize it in many ways, to make it fit your website perfectly. There are also a Desktop and Mobile apps, which work very well. The dashboard and interface of the app is also super well done - And now recently i just found out that there are automations in this chat app as well, which looks REALLY promising, conversion wise. Oh yea.. And their customer support A+++

Store Using app Total reviews Average rating
Gellak.dk Almost 4 years 8 4.4
Developer Reply

Thank you so much for the wonderful review! 💙 We’re glad to hear that it’s been a refreshing experience for your business. Feedback like yours keeps us motivated to keep improving and delivering even more value. We truly appreciate your support and trust — it means a lot to our team! 🚀

5 / 5 Share
Sept. 11, 2018

Great app. I even used it to answer a customer's questions from my hospital bed when I was in labour with my daughter. Resulted in a $1,750 sale. LOL.

Store Using app Total reviews Average rating
GlobalBabyNZ Over 1 year 2 5.0
5 / 5 Share
Aug. 29, 2018

Not working at beginning, but these guys live chatted with me and assisted solved the problems shortly, assistance very helpful.

Store Using app Total reviews Average rating
Tezparts About 3 hours 1 5.0
5 / 5 Share
July 30, 2018

We are new to the app, and so far we think its great! Martin helped us out with some questions we had in a top notch customer service manner! Thanks Tido, we will be in touch!

Store Using app Total reviews Average rating
Befshopify 12 days 2 5.0
5 / 5 Share
June 29, 2018

Amazing app, super well built at an incredibly fair price. Needed some support in switching stores and the support was absolutely brilliant. Well done guys!

Store Using app Total reviews Average rating
Frontrownew2018 About 1 hour 1 5.0
5 / 5 Share
June 28, 2018

Great Support! Reply instantly and very helpful.

Store Using app Total reviews Average rating
Mowaan Over 4 years 2 5.0
5 / 5 Share
June 27, 2018

Easy to use and great support team!

Store Using app Total reviews Average rating
Proven Industries About 1 year 3 5.0
5 / 5 Share
June 13, 2018

Awesome app that works perfectly. Absolutely love it!

Store Using app Total reviews Average rating
The Bircher Bar 5 months 37 5.0
5 / 5 Share
June 12, 2018

I've only just installed the tool for my Shopify website, but their help has been incredible! They reply back immediately! Love how the chat looks on my website, it's really clean yet you can customise it to your brand's colours.

Store Using app Total reviews Average rating
Palaver 4 days 1 5.0
5 / 5 Share
June 10, 2018

Very functional tool with excellent ability to manage messages across different media. We use it at www.notasdecata.pe with great success.

Store Using app Total reviews Average rating
Notasdecata 4 months 2 5.0
5 / 5 Share
June 5, 2018

Super intuitive app that has all the functionality I need (and more) for a live chat. The customer service is amazing! I highly recommend using Tidio.

Store Using app Total reviews Average rating
Norse Interiors 1 day 11 4.5
5 / 5 Share
May 18, 2018

I was having trouble transferring the ownership of the account. Arek from Tido was great! He walked me through everything and stayed with me until it was 100% complete. I am one happy customer!

Store Using app Total reviews Average rating
Savortesting 2 months 1 5.0
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