Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,143
chart
#114
All reviews
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June 17, 2016
Really helpful tool for instant communication with your customers and closing more deals on the spot ;)
June 7, 2016
We run an online bookstore specialised in English prep-tests in Japan. Live chat is not yet still popular in Japan. However, we have received very positive feedbacks from users so far who have interacted with us via the live chat that is offered by Tidio team. Since our user base is mainly Japanese, supporting Japanese language is a very crucial aspect for us to choose a live chat solution and Tidio is proven to be a great option to support Japanese language. Our experience with Tidio has been very successful one and we really appreciate Tidio for their platform and great supports.
June 7, 2016
Very impressed that I received a chat just 5 minutes after install and turn a "on the verge" unhappy customer, into a happy one with just a couple of pieces of info about their order.
June 2, 2016
I'm super excited to use this chat app. When I was setting it up I pinged the help desk and they were very helpful and fast to respond to help me sort through the app. I've downloaded the desktop app as well and am really looking forward to helping my customers more efficiently!
June 2, 2016
Exactly what we were looking for and its free until you expand and really need the extra features. But free will get many stores by!
June 7, 2016
Extremely amazing support, you will be so impressed, they are always there to help. The staff answers all your questions quickly, helping you set up stuff, so it's not hard even for a low tech person like me.
May 26, 2016
Great app. Works as it should. Easy to manage and customize. I highly recommend.
May 24, 2016
Super appli ! Permet de gérer le service client en direct sur le site, le plan gratuit est suffisant pour un petit site. Leur service client est très à l'écoute et réactif. Je recommande !
May 12, 2016
I installed this app a few days ago, and it is already proving its worth to us from our customers, early days, however at the moment i am chuffed, and we will definitely be keeping this and hopefully it will continue to be an incredible support to the company! thanks guys, great app, impressed so far!
May 5, 2016
Tidio has been the best chat app that I've used in a long time, and I think I've tried them all! Their support is great for getting things started and the widget is highly customizable. I highly recommend Tidio to anyone in need of a chat app.
April 18, 2016
So far so good. The support staff was immediately available to answer questions and we're now set up and ready to go!
March 28, 2016
So easy to install! The app had only been installed for about 10 minutes when we got our first chat. So great to be able to offer this kind of service and answer people's questions right away!
March 24, 2016
Awesome App! I've only had it for a few days, but it's so easy to setup. Love it!!
March 24, 2016
We have a gift card exchange and have been able to gain the trust of many more visitors by being able to respond live to their questions, resulting in more (larger) sales. We suspect even de possibility of performing a live chat increased trust and conversion rate. The software itself is intuitive and easy to use. We like the possibility to hand over conversations to another operator, the standard "quick responses" and the integrations (chrome, desktop).
March 23, 2016
We love Tidio Chat!! It is a great tool to help us help customers as they are browsing our site. Sometimes people have questions about the sizing of kids clothes, this a perfect way to get them an answer right away.
March 19, 2016
Great product, I am on trial now but I find it really easy to set up and use.
March 17, 2016
I just started with the trial and find the app very easy to understand and manage. I am excited by the opportunity to personally connect with our customers and help them through their purchase. Tidio Chat makes this easy. Customer support so far has been great as well. I highly recommend this app!