Tidio ‑ Live Chat & AI Chatbot

Really loving the chat app & the live view features. Only issues I have noticed was no spell check when we are typing (asked about it and they said it is something they can not offer right now), and the desktop application seems to be delayed in the live visitor reporting. It will show 20-something live visitors, but when I open the app in my web browser, it shows a live number much closer to the live view that Shopify has. Seems like when the visitors leave the site, the desktop app shows them as still on a webpage (just a guess). Another issue, I had a couple shoppers report they were not able to close out the chat box. Reported to support, but they could not replicate it & suggested it was because of the shoppers' screen size. I had to turn off the bot welcome message because I don't want shoppers leaving out of frustration, but we also really liked that feature. This was our first experience with a chat app & I am mostly pleased but also going to try some other options to see what else is out there.

It is good experience using this 3rd party app for my store. Support center is really responsive and supportive. I really recommend people use this app.

Very good app. You can link multiple websites in the same time. Fast support.

It is a very nice app. I would prefer to not have to switch back and forth on projects to answer chats, but otherwise it is great.

An app very useful, really friendly technical support. We recommend it

Really enjoying using the app! So far so good!

Muy buena aplicación, el diseño es minimalista y genera confianza a los visitantes de la pagina!

Tido chat works well and their support team is quick!

Works well out of the box and easy to install/customise; early days, so will "review" this review idc with better user experience input. Until then, recommended by www.thesolidbarcompany.com

Great app. Simple and easy to use. It has many great features for customer service

That app works great to add value to our business. The free version is missing a few features, which I can understand, but is a must have app for every store.

Installs easily and works pretty well - have some issues with more than one operator online at a time

Simple and easy to set up..... works very very well!!