Tidio ‑ Live Chat & AI Chatbot for Shopify

Tidio ‑ Live Chat & AI Chatbot

Help shoppers instantly with live chat and AI-powered support.
Rating
4.8
Feedback
1,241
Reviews
Chart
#300
Shopify

All reviews

5 / 5 Share
Jan. 15, 2017

Hey it's Dominique from http://JMLEGAZEL.com // Luxury Shoes and Patinas: Great App! With many features for many devices. Great help. One of the best. Very friendly.

Store Using app Total reviews Average rating
Jmlegazel 11 months 16 4.9
5 / 5 Share
Feb. 26, 2016

Love it. You can actually see what each customer is doing on your site. Great insight.

Store Using app Total reviews Average rating
Americanadorn About 2 months 2 5.0
5 / 5 Share
Feb. 11, 2016

Tidio's performance is great. I really enjoy the multiple application across devices to keep me engaging my customers on the go. I had some hiccups with connection to Tidio from my site, but their support helped me fix the issues immediately. Very helpful

Store Using app Total reviews Average rating
Lyvatools 23 days 1 5.0
5 / 5 Share
Feb. 11, 2016

Perfect solution and very good service. We have many websites and are able to connect them together to one single account!!

Store Using app Total reviews Average rating
Nordicstore 2 3 days 1 5.0
5 / 5 Share
Jan. 11, 2016

So good and nice looking app. You can customize it to fit your theme. Professional. Top quality customer service.

Store Using app Total reviews Average rating
Retroroad 25 days 7 5.0
5 / 5 Share
Dec. 16, 2015

We love this app. My customers use it all the time. It notifies us within a minute that someone is online. It sends us daily reports just in case we missed someone. It is easy to set up, and easy to maintain. If I had one request, it would be to change the alert sounds. I am usually surrounded by machinery and several computers, and sometimes miss the incoming chats due to this dull alert tone. Otherwise I thank you for a fantastic app.

Store Using app Total reviews Average rating
Kinder Kouture 2 months 28 5.0
5 / 5 Share
Dec. 16, 2015

This is a great App. Live customer chat has gained us a lot of sales. Installed the App on my phone and it's easy to use and you can scoop up extra sales any time of day. Use it as much or as little as you like. But just use it.

Store Using app Total reviews Average rating
Apeks Online 2 months 1 5.0
5 / 5 Share
Dec. 15, 2015

We love this app! If you want to expand your company, this is the way to do it! Very pleased. 100% www.classicbritishspares.com to check it out!

Store Using app Total reviews Average rating
Classic British Spares 2 14 days 7 5.0
5 / 5 Share
Dec. 14, 2015

Awesome App; it's a great and faster way to communicate with your customers. I give this an A++++++ rating.

Store Using app Total reviews Average rating
Xtreme Kurves About 3 hours 5 4.2
5 / 5 Share
Nov. 4, 2015

Easy to use app that makes connecting with customers, answering questions and solving issues in real time a breeze. My customers love it! www.customknivesaz.com

Store Using app Total reviews Average rating
Dawson Knives 3 months 15 4.7
5 / 5 Share
Oct. 30, 2015

Fantastic app. Very easy and very useful. I like the designs and the functionality. Fast and friendly support. Developers are open to suggestions. Tidio is an absolute must have. Getting closer to your customers will make you more successful.

Store Using app Total reviews Average rating
1der1 About 1 hour 3 5.0
5 / 5 Share
Oct. 10, 2015

Great App, Have been using it for about 4 months, I love the way that I can see my customers on my website in Real Time, and can watch the customer journey from page to page. The live chat feature is simple and has really helped me convert visitors to customers, especially when they have a quick question about a product or shipping, and they need an immediate answer. The only thing I can suggest is that when you get an offline message, there should be a feature that allows you to reply from within the Tidio Chat area, rather than have to go to your email client. Other than that Great App

Store Using app Total reviews Average rating
The Crystal Healing Shop 6 months 4 5.0
5 / 5 Share
Sept. 14, 2015

Great app to talk to customers and get them involved in your brand! Quick and easy set up with customisable options. The tech team are 100% on the ball if you have any questions! Every store should have this.

Store Using app Total reviews Average rating
Pg Promotional Items About 2 months 5 4.4
5 / 5 Share
Aug. 23, 2015

I have just completed my first week on the trial version and I am liking it very much. I did find the app would turn itself back on afterhours and although I named visitors, they often logged back in under a new ID #, so I wouldn't recognize returning visitors. That said, I LOVE this app! I made a sale the first day I used it, one that would never have happened without it. My store does not get a ton of visitors, so for now I have opted to continue on the free version. I only have one convo at a time, I don't use my phone for work. But if the paid version could get me good info on returning customer behavior or maybe their name before they chat, so I don't have to ask for it, I may upgrade then. Overall, awesome! Thanks so much :)

Store Using app Total reviews Average rating
Thevintageteacups 5 days 1 5.0
5 / 5 Share
July 22, 2015

Good app and customer service—responded to my feedback! :) Thanks!

Store Using app Total reviews Average rating
For Elyse 3 months 2 5.0
5 / 5 Share
July 7, 2015

Good functionality within free version. Tidio team was very helpful resolving my issues and they even updated the application according my feedback. Recommended!

Store Using app Total reviews Average rating
Wlkie About 1 month 1 5.0
5 / 5 Share
Jan. 6, 2017

Tidio is easy to use, intuitive and very useful. This allows your customers to ask quick questions, and get quick answers. It even shows you what browser they are using, and allows you to save their email address and a name so you can target them in future. A fantastic app and a must have for every store.

Store Using app Total reviews Average rating
Unbreakable Man Over 4 years 9 4.6
5 / 5 Share
July 23, 2014

Loving it! With the help of this app and a couple of other smart apps available on Shopify my online business is looking very professional :) Thanks www.mummyandmee.co.uk

Store Using app Total reviews Average rating
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