Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,181
chart
#134
All reviews
Review RSS Feed
Nov. 7, 2025
amazing solution, the best one for shopify chat
Your feedback made our day!
Jan. 14, 2026
Application fluide, idéale pour répondre avec précisions et réactivité à des clients particuliers ou professsionnels. Mieux que ZENDESK, et plus ergonomique.
We appreciate your amazing review!
Nov. 5, 2025
The best part is that Tidio combines live chat with automated chatbots. When I’m not online, the bot answers basic questions about shipping, delivery times, or returns. This saves a lot of time and still gives customers quick answers.
Nov. 4, 2025
the best app
Store
Nena's Kitchen
Using app
15 days
Big thanks for your review — your support means a lot!
Nov. 4, 2025
Super Tool!
Store
Entratek Shop
Using app
14 days
We appreciate your trust in Tidio — thanks for the love!
Nov. 3, 2025
Still trying out the app..and so far so good. So easy to use and makes a better customer experience. Highly recommend.
Store
Caffeineandcurses
Using app
About 2 months
Thank you very much for your review! It's great to know that you find Tidio easy to use so far, but do not hesitate to reach out in case you need any guidance.
Nov. 1, 2025
I like this APP, and use this for few years, it is a useful online chat APP.
Store
kateprom
Using app
About 6 years
Thanks a ton for your kind review, and for being with us for so long!
Oct. 31, 2025
Great for putting everything for customer service in one place.
Store
PawfectPawz
Using app
16 days
Thank you so much for your 5-star rating!
Oct. 31, 2025
Setting up the integrations with your different platforms is easy and straight forward. It helps if you set up a knowledge base, but it's not required. The system will actually identify questions it doesn't know the answer to and attempt to answer them based on responses you provide to customers through the platform. It will ask you to review additions to the knowledge base as new questions and answers are discovered. The AI responses feel more natural than a lot of other AI tools I've seen. The responses become tailored to your environment pretty quickly, too. Overall, great product.
Oct. 31, 2025
Great app. Easy setup. Fair Price
Thank you so much for the review!
Oct. 30, 2025
really saved my time
Thank you, it's a very encouraging feedback!
Jan. 29, 2026
So far it has been working as intended
Thank you very much for your kind words! It's great to know that everything is going smooth so far.
Oct. 30, 2025
Muito bom, o Lyro responde as perguntas de forma leve e bem embasado. Fácil de utilizar e implementar.
Thank you so much for your kind review! It's great to know that Lyro handles your conversations well, and you find Tidio easy to use.
Oct. 28, 2025
Beyond expectations!
Thank you so much for your kind review! We're so happy to hear that Tidio exceeded your expectations.
Oct. 28, 2025
Great app, allows us to interact with customers and answer questions quickly
We’re thrilled you’re enjoying Tidio. Thanks for the review!