Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,239
chart
#77
All reviews
Review RSS Feed
Dec. 31, 2025
I'm still just getting started with Tidio, but I already recognize the potential. It allows me to have a central ticket tracking system across live chats and emails, so I don't let any support emails fall through the cracks. The support bot is also going to decrease my support volume for common questions that can be answered by reading documentation and FAQ. Tidio is great at pointing my customers to the right resources. I would love to see the option to integrate Lyro with Discord and pull in tickets from there as well.
Thanks so much for the thoughtful review! We’re happy to hear Tidio is already helping you centralize support and guide customers to the right resources. Your feedback about a Discord integration is noted — it’s ideas like this that help us keep improving. We really appreciate you being with us!
Dec. 31, 2025
Easy to use, great support and works very well. Would certainly recommend other Shopify users to download this app.
Thank you so much for the kind words! We're so happy to know that you like our app, and support :)
Dec. 30, 2025
great app
We really appreciate your feedback — thank you for choosing Tidio!
Dec. 29, 2025
Easy to use for chats on the go, mobile app works well. There's some automatic chatbot features, like a silly meme, which I didn't want turned on, so be sure to look around at all the initial settings before letting their AI go live.
Thank you so much for your review! Let us know in case you need any more guidance and we'll gladly help.
Dec. 22, 2025
We're really happy with Tidio. We've been able to streamline all written customer communications through Tidio, including social media and it has been a gamechanger. Also the live chat works seamlessly and the AI is getting very good
Thank you for the feedback! We’re happy to hear Tidio has been a game changer for you!
Dec. 18, 2025
Tidio has been an absolute game-changer for my e-commerce business. The platform itself is intuitive, powerful, and incredibly effective for engaging customers in real time, automating conversations, and guiding shoppers toward the right products. It has noticeably improved both customer experience and conversion flow on my site. What truly sets Tidio apart, however, is their customer support—specifically Carlos. If you are serious about improving customer engagement, sales, and support efficiency, Tidio is absolutely worth it—and if you get the chance to work with Carlos, you are in excellent hands. Highly recommended.
Thank you so much for your kind review! It's so great to know that Tidio is such a game changer for your business, and that you've had such an amazing experience with our support team - Carlos is one of the best! ;)
Dec. 18, 2025
good
Huge thanks for the review. We’re always here if you need us!
Jan. 21, 2026
Tidio ist einfach spitze!!
Thank you for the 5 stars! We really appreciate your support.
Dec. 16, 2025
Uso Tidio da diversi anni e sono soddisfatto al 100% utile, intuitivo e soprattutto concretizza le vendite. APPROVATO!
Thank you so much for your review! ⭐ We’re thrilled to hear that Tidio has helped boost your sales. Your support truly means a lot to us — thanks for being part of the Tidio community!
Dec. 15, 2025
Great feature, easy to get started and helps us complete loads of leads
Thanks for the love! We’re glad everything’s working great for you!
Dec. 12, 2025
Tidio m'aident à gérer les questions de mes clients en directe, et l'interface et très intuitive
Thanks so much! Happy to hear you find the interface intuitive and helpful.
Dec. 12, 2025
We've tested a few platforms now all with AI integrated. Most of them can be very hallucinatory in their responses and then there's a mad scramble to get back to the customer to give them the correct information. Its early days with Tidio but in our testing it's been absolutely spot on with all the questions, some of which have been quite technical. What I do like is that if its unsure then it will actually handoff to a human, but ask for information to clarify responses to future similar questions.
We appreciate you sharing your experience! Accuracy and responsible AI responses are very important to us, so it’s great to hear Tidio is performing reliably and handing conversations to humans when needed.
Dec. 11, 2025
Me encanta, lo recomiendo 100% aún en versión gratis...ya veré como es con la versión paga...gracias ;)
Thanks for the love! We're glad you're enjoying the free version.
Dec. 10, 2025
Me gusta que se pueda escalar el uso a medida de irlo necesitando sin gastar mucho desde el inicio.
Thank you so much for the 5-star review!