TikTok
Showcase your products to TikTok's users and increase sales
Rating
4.8
feedback
24,898
chart
#51
All reviews
Rating Breakdown
Oct. 28, 2023
I have tried to run Tik Tok Shop and there was a bug related to warehouse location, requesting us to change addresses, I have done it and in the middle our account was disabled because of "suspicious activities", we are running business on several other marketplaces without any problem. We have provided the information that was requested by email, and our appeal was denied, we have 15 days to provide more information, we have provided exactly what Tik Tok requested. Can someone assist us?
Hi there — thanks for sharing your review, and we're sorry to hear that you've been unable to register for Ads Manager! If you're still running into this issue, please submit a support request here so our team can help you get up and running: https://ads.tiktok.com/i18n/feedback
Oct. 5, 2022
** Updated*** Made another attempt over a year later - still a terrible experience. . Got my money back, but this is just a bad company (original) I was hesitant to do this and I should have gone with my instincts. I created an account linked to my store and put money on my account. Shortly after the store was suspended (Sock Panda) and no reason has been given, They keep saying they will keep the money too. We will see about that! However - beware of disgusting behavior by sleezy interests. Made another attempt over a year later - still a terrible experience. . Got my money back, but this is just a bad company
Nov. 24, 2021
Won't let me even sign into the account i set up and paid $20 into. If the developers actually care, contact me directly via email instead of providing an automated reply to this review.
Hi there — we're sorry to hear you're having trouble accessing your account! We're happy to help get this resolved for you — could you provide your info here so our team can look into this? https://ads.tiktok.com/i18n/feedback Thank you!
Nov. 16, 2021
Keeps saying my account doesn't exist. i would love to use it. I'm logged in on a different tab, so I know my user name and password. I can't find a way to contact Tiktok, really not a good way to start this. I'll update this if I ever get into it.
Hi there — we're sorry to hear you're having trouble accessing your account! Please submit a support ticket with our team here so we can look into this for you: https://ads.tiktok.com/i18n/feedback
Nov. 7, 2021
I cannot even add payment info, drop down menu does not contain my city. Pretty useless to have a drop down menu for payment addresses, especially if it contains only like 30 cities for all of the province. garbage.
Hi there — we're sorry for any frustration, and we appreciate you bringing this to our attention! We've flagged this for our team to look into, but in the meantime, you should be able to proceed at the county level if you're unable to find your city in the dropdown menu. Our team would be happy to help if you need additional support — just submit a support request here: https://ads.tiktok.com/i18n/feedback
Nov. 3, 2021
I tried to log on and it just keeps saying account doesn't exist. I logged in and out on my phone to confirm I'm set up as a business but it's just not working.
Hi there — we're sorry to hear you're having trouble accessing your account! Please submit a support ticket with our team here so we can help: https://ads.tiktok.com/i18n/feedback
Nov. 28, 2021
Triple AAA Fashion Collection Okay based on our experience with this app the concept is nice but the setup is very lame and difficult when we create our account and put in our correct information it is not loading or either telling us the account doesn't exist. I need someone from support to help me set this account to hope they see this message! We have reached out to support since we downloaded this app and we got only a dummy response message however, no rep from TikTok has replied to us with very poor service 0 stars I hope Shopify sees this message for services that don't provide what they offer! We have reached out again and still, no one from support is coming fort to answer us extremely poor support they don't care to even reply to fix the issues at hand I am extremely disappointed!
We're sorry to hear that you've had trouble reaching our support team! We'd like to try to help you set up your account and get started on the right foot. Please submit a support ticket here so we can learn more: https://ads.tiktok.com/i18n/feedback
Oct. 23, 2021
Really buggy. I signed up for £36 of ads credit off the bat and then had huge issues setting my pixel & account up to actually be able to spend the credit. Support forms don't work on web or mobile. The link to customer support on the invoice doesn't work. I had to disconnect my account and create a new one. I then submitted a brand new ticket, clicked send and everything I'd written disappeared. Fed up of going round in circles and hoping one of my messages has got through as I'd like a refund on the original account. I was excited about using the Tiktok channel and was hoping to take advantage of the welcome offer but I'm now dubious about using this it at all because the support is so bad/buggy.
Oct. 10, 2021
Very difficult to use, I tried and it didn't work out for me when I went to tiktok to post, it was difficult
Using app
Almost 2 years
Total reviews
6
Average rating
4.3
Hi there — we're sorry to hear you're having trouble posting! To reach our support team, please submit a ticket here with more information so we can look into the issue you're experiencing: https://bit.ly/3jSJ3aI Our Business Learning Center also has a great list of resources, tutorials, and courses that can help you get started: https://bit.ly/bizlearning
Sept. 2, 2021
This App i great some how! but useless you can't target the market you want, not recommended for long term at all.. There is no flexibility nor options to create and target your Audience in specific market.
Thanks for sharing your feedback, and we're sorry to hear you're not seeing the targeting options you're looking for. This article may be helpful in breaking down the targeting options available on our platform: https://ads.tiktok.com/help/article?aid=9600 If you'd like to speak with our team directly to learn about your advertising options, feel free to reach out here: https://bit.ly/contactTT4B
Aug. 31, 2021
This has been a useful exercise. I cannot even load this. Platform does not exist. I've tried multiple browsers, system errors, nobody to contact at customer support. Seems dodgy. No contact, no email address, and no reply to make things better.
Hi there — we're sorry to hear you've run into some technical issues, and we'd like to help if we can. Reach out through our contact form and our team will be in touch to assist: https://bit.ly/contactTT4B
Aug. 1, 2021
Worthless, overpriced and in my opinion misleading. First there was a $100 ad credit that disappeared after I installed the app. Set up an ad anyway and emailed TikTok about the credit. Charged me $5 add free then rejected my ad after running for about 12 hours after charging me another $7.30. The rejection tells me to go to the ad manager to learn why my add was rejected but cannot find the ad manager to save my life. Back to Google and Facebook ads where my $20 can make a few hundred in 12 hours where TikTok was $0.
Hi there — we appreciate your review, and we’re sorry to hear about this frustrating experience. Our Shopify coupon program allows merchants to claim a $100 ad credit after spending $100 on the platform, which may be why you haven’t seen the credit in your account just yet. Once you reach this spend threshold, the credits will be automatically added to your account and you’ll receive an email confirming your credit. You can learn more about this program and how to redeem your credits here: https://ads.tiktok.com/help/article?aid=10001385 If there’s anything we can do to help, please reach out through our contact form and our team will get in touch to assist: https://bit.ly/contactTT4B
July 6, 2021
La atención al cliente es nula, no hay información clara, las paginas para leer las políticas están caídas o no existen y es una lastima, estaba muy animado de poder anunciarme esta plataforma. mi cuenta fue suspendida sin haberme emmpezado a anunciar y no dan razones claras ni via de comunicacion.
Thank you for sharing your feedback, and we'd like to try to help if we can. You can get in touch with our support team in your preferred language here: https://bit.ly/contactTT4B
June 18, 2021
Just deleting , This is not for small business owners like us , Horrible customer service . better not to waste time on this
We appreciate your review, and we're sorry to hear about your experience. We value our small business clients, and we'd like to try to help if we can. Please reach out through our contact form here and our team will reach out to assist you: https://www.tiktok.com/business/en-US/contact
May 6, 2021
Compared to facebook ads, the targeting was poor and the CPA was about 8 times higher. Also, I attended a seminar on TikTok and started advertising 8 days later because of the campaign. However, the campaign was not applied, so I inquired about it and the answer was that the campaign ended the day before I started the ad. Since there is no deadline on the materials, it is almost a scam.
We appreciate your review and are very sorry to hear about your experience. We'd like to try to help if we can. Please email us at [email protected] and we can go from there. Hope to talk to you soon.
April 2, 2021
Horrible support team! We try to pay our bills but we cannot make payment because of the TikTok payment gateway. It's been more than a month but no one helped us to pay the bill! Why it is so hard to pay a bill!!!
We appreciate your review and are very sorry to hear about your experience. We'd like to try to help if we can. Please email us at [email protected] and we can go from there. Hope to talk to you soon.
March 23, 2021
Think before you install this app if you are a business but not yet registered for VAT. The app demands that you have a VAT registration number (I'm in the UK). If you don't have one, you're in a loop. Why not try the HELP section. Nope, they get back to you fairly quickly, but robotically just say "all EU and UK businesses must add their VAT number"....DESPITE telling them that my business did not have one and it is non compulsory for UK businesses under £86K turnover or there about...the help was utterly useless and to be frank, not fit for purpose. Now the app is in Limbo...meaning it's not totally installed due to no VAT number but I can't actually delete it from my Shopify store without going into the code...brilliant, just what I needed. Now I can waste more of my time delving into the guts of the Shopify code. I've always thought Tik Tok was probably nonsense, my experience with the company confirms that they are just that ...nonsense.
Using app
About 15 hours
Total reviews
9
Average rating
4.4
Hi GMI team — we're so sorry for the frustration around this VAT issue. We've recently updated our VAT requirements, so if you'd like to give TikTok another try, you should now be able to bypass this step to create your TikTok Ads Manager account. If you have any questions getting started, please reach out through our contact form and our team will get in touch to assist: https://www.tiktok.com/business/en-US/contact
March 23, 2021
Meh! Not VAT registered? No TIK TOK for you. Better to find out these things sooner, rather than later doncha think?
We're sorry for any frustration here! We've recently updated our VAT requirements, so you should now be able to bypass this step to create your TikTok Ads Manager account. If you have any questions getting started, please reach out through our contact form and our team will get in touch to assist: https://www.tiktok.com/business/en-US/contact
March 3, 2021
This app takes your money then all it does is reject your adds for random reasons. This is a terrible app and a complete waste of time...just like TikTok.
Hi there, Thank you for your review. We are so sorry about your experience and would like to try to understand more so we can how we can help. Please email us at [email protected] and we'll go from there! Hope to talk to you soon.
March 3, 2021
TikTok only allow VAT registered companies to use this. I don't need to be VAT registered but there is no way around it. Useless for small companies and startups!
We're sorry for any frustration around this issue. We've recently updated our VAT requirements, so you should now be able to bypass this step to create your TikTok Ads Manager account. If you have any questions getting started, please reach out through our contact form and our team will get in touch to assist: https://www.tiktok.com/business/en-US/contact