TikTok
All reviews
Review RSS feed
Really buggy. I signed up for £36 of ads credit off the bat and then had huge issues setting my pixel & account up to actually be able to spend the credit. Support forms don't work on web or mobile. The link to customer support on the invoice doesn't work. I had to disconnect my account and create a new one. I then submitted a brand new ticket, clicked send and everything I'd written disappeared. Fed up of going round in circles and hoping one of my messages has got through as I'd like a refund on the original account. I was excited about using the Tiktok channel and was hoping to take advantage of the welcome offer but I'm now dubious about using this it at all because the support is so bad/buggy.
Very difficult to use, I tried and it didn't work out for me when I went to tiktok to post, it was difficult
Hi there — we're sorry to hear you're having trouble posting! To reach our support team, please submit a ticket here with more information so we can look into the issue you're experiencing: https://bit.ly/3jSJ3aI Our Business Learning Center also has a great list of resources, tutorials, and courses that can help you get started: https://bit.ly/bizlearning
Won't let me connect to my business profile I created in the app. I don't need a separate one for Shopify???
Hi there — we're sorry for any confusion! With the TikTok Shopify App, users can connect an existing TikTok For Business account or create a brand new one. Once your account is connected, you’ll then be prompted to select a TikTok Ads Manager account to connect. You can find our full onboarding steps in our Help Center here: https://ads.tiktok.com/help/article?aid=10001393 If you have any questions getting started, you can reach out here for help from our team: https://www.tiktok.com/business/en-US/contact
Anyone run an Ad before they made a comment? It's the most expensive bubble gum machine out yet! Told me something was wrong with my site until i added funds to my account. I didn't plan to add anything until more research so I tried to add $10, when i was rebuffed and it said $20 minimum, which is ALSO the minimum amount to run an ad per day. Other than that, and that i cannot make a page to see where this all goes, it's awesome! To be fair i will make another review once i run ads for more than a day.
Hi there — thank you for sharing your review. We're sorry to hear that you ran into some roadblocks during your campaign setup, but we're happy to help if you need assistance along the way. We'd recommend checking out our Business Learning Center for some helpful tutorials (https://bit.ly/bizlearning), or reaching out to our team directly for assistance as needed (https://bit.ly/contactTT4B). Best of luck on your first campaign!
It's really easy to use but I would like it if I could see my tik tok account posts. Overall the app is up front and easy to use.
Thank you for your review and your feedback! We'll pass this on to our team. If you have any questions or concerns along the way, feel free to reach out to us for assistance here and we'll be happy to help: https://bit.ly/contactTT4B
Very smooth app super nice super responsive very very very goooooooooood Thank you TikTok. :) God bless
Thanks for your review, and we're so glad to hear you're enjoying your experience with TikTok! Our Business Learning Center has a great list of resources, tutorials, and courses that can help you make the most of your advertising experience: https://bit.ly/bizlearning
This App i great some how! but useless you can't target the market you want, not recommended for long term at all.. There is no flexibility nor options to create and target your Audience in specific market.
Thanks for sharing your feedback, and we're sorry to hear you're not seeing the targeting options you're looking for. This article may be helpful in breaking down the targeting options available on our platform: https://ads.tiktok.com/help/article?aid=9600 If you'd like to speak with our team directly to learn about your advertising options, feel free to reach out here: https://bit.ly/contactTT4B
This has been a useful exercise. I cannot even load this. Platform does not exist. I've tried multiple browsers, system errors, nobody to contact at customer support. Seems dodgy. No contact, no email address, and no reply to make things better.
Hi there — we're sorry to hear you've run into some technical issues, and we'd like to help if we can. Reach out through our contact form and our team will be in touch to assist: https://bit.ly/contactTT4B
Worthless, overpriced and in my opinion misleading. First there was a $100 ad credit that disappeared after I installed the app. Set up an ad anyway and emailed TikTok about the credit. Charged me $5 add free then rejected my ad after running for about 12 hours after charging me another $7.30. The rejection tells me to go to the ad manager to learn why my add was rejected but cannot find the ad manager to save my life. Back to Google and Facebook ads where my $20 can make a few hundred in 12 hours where TikTok was $0.
Hi there — we appreciate your review, and we’re sorry to hear about this frustrating experience. Our Shopify coupon program allows merchants to claim a $100 ad credit after spending $100 on the platform, which may be why you haven’t seen the credit in your account just yet. Once you reach this spend threshold, the credits will be automatically added to your account and you’ll receive an email confirming your credit. You can learn more about this program and how to redeem your credits here: https://ads.tiktok.com/help/article?aid=10001385 If there’s anything we can do to help, please reach out through our contact form and our team will get in touch to assist: https://bit.ly/contactTT4B
Super easy to use and didn't give me any issues. The whole process was really fast and it was user-friendly.
Thanks for the great review, and we're happy to hear that you've had a smooth experience! If you'd like to learn more about advertising on TikTok, check out our Business Learning Center for some helpful resources and tutorials: https://bit.ly/bizlearning
This was gerat. I am glad we found out about it. This will change our business forever! We cannot wait to see the results!
Thanks for the review, and we're so glad to hear you're loving your TikTok experience so far! If you ever need help along the way, don't hesitate to reach out to our team here for assistance: https://bit.ly/contactTT4B
A little confusing at first, but very useful app in social media sharing platform, business and marketing.
Thank you for your review, and we're glad to hear that TikTok has been a useful marketing tool for your business! We know that getting started is the hardest part — our Business Learning Center has a great list of resources, tutorials, and courses that can help along the way: https://bit.ly/bizlearning
buena una aplicacion sensilla de usar funciona y convierte bien, espero tener los mejores resultados tiktok good
Thank you for your review! If you have any questions along the way, feel free to reach out to our support team here: https://bit.ly/contactTT4B
Super easy to use and didn't give me any issues. The whole process was really fast and it was user friendly.
We're glad to hear you're enjoying your experience so far! If you have any questions along the way, feel free to send a message to our team here and we'll be happy to assist: https://www.tiktok.com/business/en-US/contact
It is not supported for existing tiktok account (not business nor ads) to link with this app. If you already have tiktok account and have built up audiences, then you will have to start from scratch. This app is only for someone doesn't have tiktok account.
Hi there - we’re sorry for any confusion around our Shopify integration! With the TikTok Shopify App, users can connect an existing TikTok For Business account or create a brand new one. Once your account is connected, you’ll then be prompted to select a TikTok Ads Manager account to connect. You can find our full onboarding steps in our Help Center here: https://ads.tiktok.com/help/article?aid=10001393 If you have any questions getting started, you can reach out here for help from our team: https://www.tiktok.com/business/en-US/contact
nice tiktok is a very fun app platform with cool videos and hot content, quite beautiful and eloquent
Thanks for your review — we're happy to hear you're enjoying your TikTok experience! If you have any questions getting started, feel free to reach out through our contact form and our team will get in touch to assist you: https://www.tiktok.com/business/en-US/contact
Daily budget to run ad on this app is way too expensive for beginners . They are not helping we that just starting. Too Bad
I am using this app on my store, and it was quite straightforward setting up the application. I cannot wait to do business with TikTok.
Thanks for your review! We're excited to see what your business can accomplish on TikTok. Our Business Learning Center has a great list of resources, tutorials, and courses that can help you get started: https://ads.tiktok.com/business/learn/course/list
I use TikTok Tok ads as my main source of income and lately they have been doing great. highly recommended!
Thank you for your review! We're so glad to hear that TikTok has become a successful channel for your business. If you run into any questions along the way, feel free to reach out to our team through this contact form for help: https://www.tiktok.com/business/en-US/contact
Compared to facebook ads, the targeting was poor and the CPA was about 8 times higher. Also, I attended a seminar on TikTok and started advertising 8 days later because of the campaign. However, the campaign was not applied, so I inquired about it and the answer was that the campaign ended the day before I started the ad. Since there is no deadline on the materials, it is almost a scam.
We appreciate your review and are very sorry to hear about your experience. We'd like to try to help if we can. Please email us at [email protected] and we can go from there. Hope to talk to you soon.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.