Preorder Now Presale Timesact
Grow preorders with back in stock, restock alerts and waitlist
Rating
4.9
feedback
1,820
chart
#1,015
All reviews
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Oct. 18, 2024
My experience with Jolo was excellent. He quickly provided the perfect solution for my pre-order set-up.
Oct. 20, 2024
At first it was great, I set up a 0 deposit and 100% on delivery payment structure as I wished to push my collecting of payments longer than the Shopify 7 day default one. Then I started to receive complaints from customers on that the checkout page displayed that 0 amount would be charged to their card, although they were ACTUALLY charged for the full order amount. The same that at the checkout page when placing the order, the order amount was displayed as 0. During two weeks I have not been able to promote sales on my store due to this issue, as displaying incorrect payment information is indeed illegal to my knowledge - and I now received information that there was nothing the App could do to help. So heads up for all of you - your customers will get information only that they need to pay the deposit amount. Never the full order amount. So the payment information you give your customers through this App is incorrect, even if you would set your deposit to 50%. Very sad about this as the support has been super great in all the other setup of the app to my store. But I guess they have overseen this issue at development, which makes it impossible for me to continue to use it now.
Oct. 18, 2024
We haven't tested the app yet - but support is awesome. They helped us st up everything so fast. I also love that all texts are translatable
Oct. 17, 2024
Jolo was amazing! Very knowledgeable about the product. He was also both personable and professional at the same time which I think is a great quality.
Oct. 17, 2024
Jolo was super helpful with setting up the app on our Shopify store. The whole process took only about 30 minutes. He was very knowledgeable about the app, along with giving guidance on the best way to set it up for our specific needs.
Oct. 16, 2024
Very easy app to install and use. It does a great job of walking you through the process. They also offer free set-up assistance, and they are very accommodating. I got to work with Jolo - who was super friendly and knowledgeable.
Oct. 16, 2024
The integration of this app was easier than I thought. When I was stuck, the CS team was always there to support and solve it asap. I really appreciated it. I'd recommend for anyone who is thinking of adding pre-order function on their website.
Oct. 24, 2025
Great system! Easy to use and wonderful customer support! Timesact has helped us easily implement Pre-Sales for new releases and manage Backorder products so we can keep accepting orders.
Oct. 15, 2024
Merci beaucoup à Jolo qui travail au support technique pour son temps et ses explications, un vrai plaisir d'avoir eu un échange avec lui. L'application semble répondre parfaitement à nos besoins de pré-commandes, j'avais une question sur la possibilité de capturer manuellement le paiement après livraison et Jolo à pu me répondre parfaitement :-)
Oct. 14, 2024
I have had an online store with Shopify for over 2yrs. My live chat with Kenneth from Timesact today is hands down THE BEST customer service experience I have had with any Shopify apps! Not only did he guide me, but he was also able to assist on the backend with IMMEDIATE results.
Oct. 12, 2024
Great app and great onboarding experience from the very helpful Kenneth. Highly recommended app. and company
Oct. 10, 2024
Jolo was fantasic! He helped educate us on the details of the app and was very helpful! We look forward to work with him and the app.
Oct. 9, 2024
Needed help getting the badge to show and sent a message through the in-app chat. 45 seconds later, all of my problems were fixed. Bravo!
Oct. 9, 2024
Their interface takes a bit of learning curve to adapt, but their customer service is excellent, rapid reply and fix issues.
Oct. 9, 2024
Extremely helpful staff, made it easy to set up thank you, Jolo was amazing at working out what I was doing wrong and helped me to correct everything. Great service thank you.
Oct. 8, 2024
We've had to contact Timesact team a couple times now and every time they have been patient and understanding in helping us resolve our issues.
Oct. 7, 2024
The onboarding procedure went incredibly smoothly. The onboarding specialist was very nice and chill and open to any stupid questions we were throwing at him. Since we've just started using the app, we still need some time before we can give some actual feedback about its functions. We will make sure to update our review later!