Preorder Now Presale Timesact
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Kate is the best super smart and got the job done
Great support - thank you for clear explanation
Excellent support and service. Thank you!
Great product and fantastic support!
UPDATE: Very upset; the pre-order option just charges customers without warning. I've had so many customers reach out pissed off about this. there needs to be a notification email or something; and notify us too like wtf. these are item that I am not sure when exactly they will come in so the second payment is based on estimated date of arrival; we need some kind of notifications somewhere to make this process better. DO BETTER! So far so good! Our business makes custom suits for action figures so we use the pre-order/made to order function. So far it works great. When I had trouble, their support staff Jolo helped quickly and solved the issue. I would recommend this app.
Hi Jessica, This is Andrei, one of the co-founders. We've been trying to reach you these past few days but have had no luck so I hope you get to see my reply here. First thank you so much for being a loyal customer and continuing to use the app! It means a lot to us. Second I am sorry the experience with Timesact did not measure up to your previous product launches. I remain committed to working with you to make it better. Some context for other folks reading: We have a setting in the app where for partial payments you can set a date in the future for collecting the remaining balance. In your case this was set by you for Feb 28th and so the app automatically charged the customers (who had placed orders - 5 in total) on that day. While this is the expected way for the app to work I agree that it can be made more intuitive. We have some improvements in mind like I wrote you so I would be eager to get your feedback on those so we can build something truly useful for you instead of just based on our perceptions and the body of this review. Something important to note: You have two products added in the app. For the first one you changed the date for charging the remaining balance to another date so future orders will be charged in May according to your setting. The other product was still set to Feb 28th. We took action and changed the date for the second product to May 31st going by the wording you put on the PDP. I hope you don't mind but we just wanted to make sure you did not have any further issues. Please feel free to change it to whatever date fits your needs best. I hope to get your perspective here and that together we can build an even better version of the app. Looking forward to hearing from you, Andrei P.S. You can reply to us on Facebook Messenger, Instagram, in the chat in the app or to our emails (maybe whitelist [email protected]). Alternatively if you would like to do a Zoom call or Google Meets instead that would be even better. P.S.1 When my colleague Robert was checking your store he also found a theme display issue (not related to us) that he can resolve for you for free of course. Happy to do this for you as a first step in building our relationship back up.
Very good app. It met all the requirements I was looking for in a pre-sale app. The customer service is excellent, very attentive and professional. They respond immediately.
Nothing but good things to say about the app. It does what it is supposed to and the customer service has been great. I needed to change the look of my Add to Cart and Pre-order buttons through the app and the developers assisted promptly. Highly recommended!
Jolo was amazing. He set up our store in minutes plus showed me how to use in the future for various situations we'd encounter. We've tested various apps in the past with no luck and Jolo made this painless and easy. So happy with this amazing app and seriously next-level customer service. thank you!!
Rommel was exceptionally helpful in walking me through how to use the App and answering any questions I had. I would also recommend playing around in the app a little beforehand so you are familiar with how it works.
The app works as it should. I've used this app for at least 6 months now. I'm happy with it, as I have made sales from the app. So far, customer service is very quick (within minutes) and resolved my issues just as fast. I recommend it.
Pam is a superstar - so patient and tested everything for me to make it was working correctly! Each time I need support, someone is always available to step in and help as quickly as possible. Thanks team!
Great customer support that helps with customizations in a timely manner.
Very good app and best customer service!
Rommel helped me and got it set up in 5 minutes! I literally do not know how to do anything in shopfiy so I was so nervous to install a new app but we got it done, it is working, and I couldn't be happier.
Initial customer support call excellent. App seems easy to use and offers many options. Look forward to using.
Phenomenal customer support. I've been with them for years. Just realized an issue with our pre-orders not working (turns out its a theme issue, not theirs) and man was support fast, patient and thorough! I am super impressed.
Great customer support, quick response, and resolved our problem in 24 hours. Have been using this app for almost 1 year, like it!
Great experience so far - They offer a Free Setup call and walk you through everything. App has all the functions I was looking for regarding dynamic text which shows on the product page, notification email reinstating that it's a pre-order and more. I'd recommend.
Works great and amazing support
I recently installed this app to try out, and so far, I'm very impressed with the features and level of customization available. Also, the customer support is EXCELLENT. I reached out via chat to address an issue, and Pam literally resolved my issue within 5 minutes. Very friendly and professional service - thank you so much! I will update this review after I test out the pre-order aspect.
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