All reviews

Rating Breakdown

  • 5
    98% (1,695 ratings)
  • 4
    2% (29 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (3 ratings)

Reviews with Text

  • 95% (1,646)
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5 / 5 Share

June 12, 2023

The support boy - Jonathan. He spent 1 hour dealing with my problems and questions about the application. It did everything I needed and exceeded my expectations. The service is at a very high level and I hope it stays that way

Store

Beb0

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

June 11, 2023

The application is very easy to set up. The layout of the buttons needs to be changed depending on the website, but if you contact a support member, they will make the layout as requested.

Using app

3 days

Total reviews

3

Average rating

4.3

5 / 5 Share

June 11, 2023

I had a 30 minute on-boarding and did not have any questions at the end. They were very well prepared and helped setup my app for my needs with little interaction from me. Thank you!

Using app

4 days

Total reviews

3

Average rating

3.7

5 / 5 Share

June 9, 2023

Andrei and Jonathan as well as other team members have been incredibly responsive and have helped with the set up. Great app and great team!

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 9, 2023

I highly recommend this app for Pre-Orders! It's super easy to use and customize for your brand/website - a lot of that is done automatically. Pricing is pretty reasonable, in my opinion as well. I needed a bit of help from customer service, and they were super prompt! Thanks to Princess for the quick help!

Using app

About 13 hours

Total reviews

5

Average rating

4.6

5 / 5 Share

June 8, 2023

This is an absolute brilliant team and they are so unbelievably helpful! I 100% would recommend every single time appreciate your guys help

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 7, 2023

Amazing! I was a little confused at 1st but I love how I did the onboarding session, and everything was explained to me and it is very easy and simple to use.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 7, 2023

I would totally recommend this app. I needed to set up a Pre-Order quickly so that we didn't lose sales and I found this so easy to use. I manged to set it up, change the colours of the buttons and put banners on my product to go with my theme all by myself (and this is from someone that had to be told how to share my screen!) I found it very user friendly. The only thing I would warn you of is that when you start to put a product on, it is active straight away rather than being de-active and you turning it on. This wasn't too much of a problem for me as I was doing this late at night, but could be a consideration. Just remember to turn it off first. I booked a Onboarding call as well and I would definitely suggest doing that too. As I am UK based, I had to wait a couple of days to get one that was not in the middle of the night for me but June was knowledgeable, friendly, reassuring and helpful answering my questions and showing me how to change the time to a future date as an alternative to the product being active and gave me a few other pointers. Thank you June!

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 6, 2023

Fantastic onboarding experience and great support offered to help you get started and set up! Highly recommend!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2023

Cannot recommend this app and their support team enough! Thank you Jonathan - it's rare to have such great customer service. The app is incredibly user-friendly and does exactly what we need it to do. Highly recommend!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

June 6, 2023

Needed a pre-order option for my store and decided to try out Timesact. So far so good! Amazing support from the team. They solved my issues instantly. Haven't had such a tech support in a minute.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 5, 2023

Great customer support. Didn't manage to get it to work but it was due to our own setup their support was outstanding.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

June 4, 2023

Great app and excellent support! Highly recommended

Using app

1 day

Total reviews

5

Average rating

5.0

5 / 5 Share

June 3, 2023

An amazing app - and the customer support is the best! They are really helpful and respond very fast.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

June 2, 2023

I had the onboarding session with Leslie, it was great. She well explained and all clear. Easy to use. the Only note I can suggest is to be able to see the number of pre order per items/sise- easy way to place a back order without missing an order.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 2, 2023

The help was faster, and everything works fine, they have a good support, I'm very happy with this app.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2024

The team at Tmesact and the Pre-order app were always quick to respond to my questions and their service helped us with our inventory and sales needs. It was a great addition to our Shopify store.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 31, 2023

We were looking for a Pre-Order app for an upcoming launch of a new product and contacted Shopify. They recommended 3 apps and we're glad one of them was Timesact as their features, 5-star rating, and 800+ reviews made our decision very simple. Also, Timesact offered a 30-minute live on-screen setup and Q&A and no one else did! We had less than 3-days to get our Pre-Order Offer up on our site and thanks to Rommel at Timesact, who was outstanding during the live setup, our Pre-Order was up on our site in less than a day. Thanks to Ronnel and the Timesact Team they receive our 'Platinum 5+ Rating'!! Highly recommend Timesact to anyone. Thank you Timesact.

Using app

26 days

Total reviews

15

Average rating

5.0

5 / 5 Share

May 31, 2023

We added a product that was coming soon. The back in stock notification feature is very nice. Support was able to adapt the app to my theme very quick. Thank you!

Using app

About 16 hours

Total reviews

13

Average rating

5.0

5 / 5 Share

May 30, 2023

Very informative onboarding session. We would definitely benefit more now that we have understood the app further.

Using app

3 months

Total reviews

1

Average rating

5.0