Preorder | Notify Me Timesact
Preorder, Back in Stock & Coming Soon Shopify App
Rating
5.0
feedback
1,730
chart
#1,062
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March 7, 2023
Had a lovely gentleman named Jovan iron out any issue I had and he was so quick! I had tried another similar app but the customer support wasn't the same. Very impressed with Timesact, highly recommend! :)
March 6, 2023
Switched over from a different Pre-Order app to Timesact Pre-Order. We were able to quickly and easily create multiple custom templates and bulk import products without any trouble. We had some optimization issues that were quickly resolved and are very happy with the flexibility, ease of use, and customer service!
March 6, 2023
Great help! Quick reply and perfect communication ! I recommend. Easy app to set. Many options for our website.
March 4, 2023
I just finished my onboarding session with June and I can't wait to dive into the Timesact Pre-Order and Back-in-Stock app! June had already reviewed my website and the questions I'd submitted prior to our onboarding session and she was able to answer all of my questions. She was gracious with her time and helped me to become familiar with all of the tools that are available to me. This app's flexibility--both in terms of functionality and pricing--is just what I need to help market my new and existing products! June didn't try to sell me on any particular level of pricing. She simply gave me the information I need to make an informed decision on what's best for my business! She was quick to understand my needs and she made it easy for me to understand how to navigate, customize, and use the app. I'm excited to start using it!
March 3, 2023
I had a great onboarding with June, super helpful and patient with my endless questions! June went through all that I would need to know and was happy to recommend based on what my store would need. I am really excited to use this app to provide a better experience for my customers and am at ease to know the great team at Timesact will be there to help me if I have any questions or issues along the way!
March 1, 2023
Great app and great support! We installed a few others and found all the other solutions very limiting, where this one allows us to have multiple options like custom order, back order, and pre-order. During the initial setup we noticed a few issues where the content wasn't being displayed as expected, likely due to the niche theme we use, and their team was able to solve all our issues in like 20min.
March 1, 2023
Wanting to use this app to offer our customers Pre-order and Coming soon. The features offer us to contact our customers directly if they have registered interest as well as Pre-order options. We had some required customisation, which the support team of this app went above and beyond with. So far so good!
Feb. 28, 2023
I needed to get this up and running quickly. I tried for a few minutes but ran into a problem with my logo. I went ahead and booked a meeting via their Calendly link. I should have done that at the beginning! June immediately jumped in and explained things so clearly. It helped me get everything up and running in under an hour. I wish all customer service were this helpful! We could accomplish so much if everyone were like June at Timesact! June, you rock! Thank you for your time! AMAZING customer service! Nothing like a real human with real skills and an awesome personality!
Feb. 28, 2023
Honestly, they have been so helpful and very quick. They are so much better than the Shopify team honestly. I'm very happy so far! A big thank you to the full team.
Feb. 27, 2023
The app is incredible. Easy to manage and has given us extra revenue on pre-order products. Support has been super amazing. A++
Feb. 27, 2023
De app werkt heel goed en is makkelijk in gebruik. Ik had één issue (wat overigens van te voren werd aangegeven als opmerking). Ik kon dus gericht contact opnemen met het supportteam om mij te helpen. Ik kreeg binnen 5 minuten reactie en alles was geregeld binnen een half uur. Heel snelle support, super fijn!
Feb. 27, 2023
I needed help today solving a Pre-Order listing issue. It took less than 1 minute to get someone on the Chat. Not 5 minutes later, my issue was resolved! Their Customer Service is amazing and will walk you through each steps. I've had this app for a few months. Extremely easy to setup the products, very well prices (comparing to other apps), and amazing Customer Service. Highly recommend you giving them a try!!!
Feb. 25, 2023
Tellement satisfaite du service à la clientèle! Nous avons eu une problématique, causée par un autre app. et l'équipe de Timesact à répondu sur le champ à notre question, a réglé notre problématique très rapidement, nous a donné des conseils sur l'optimisation que nous pourrions faire avec le logiciel, et ils ont pris le temps de comprendre nos besoins futurs afin de voir ce qui serait possible comme amélioration. Une très grande écoute, une rapidité d'exécution et une ouverture d'esprit. J'ai adoré mon expérience via leur service à la clientèle, je recommande!!
Feb. 25, 2023
Customer Service was fantastic, Andrei helped fix an issue with the badges on our products and we could not be happier. Great App, Great Customer Service.
Feb. 24, 2023
The developer was very quick to respond and assist us with some glitches our shop was experiencing. Happy with the app so far.
Feb. 24, 2023
Really enjoying working with this app and finding the support very good, it is being able to fulfil all the extra labelling of products we were wanting - can recommend
Feb. 23, 2023
Really helpful customer services over live chat – they helped me to set this app up correctly :) speedy too!
Feb. 21, 2023
The Customer Service team has a great turn around time and is super helpful but the pricing on this app is deceptive. The app store price shows $6 for paid but really the app charges per the number of pre-paid orders. You are looking at $60 for 250 orders and you still need a front ender to style the buttons and text or it looks funky. The app does not hold payments so the majority of the features you can build yourself if you have dev support. If I had known the price upfront I would have looked for other options. When we ran out of the 10 free paid orders, the app immediately stopped working and I was scrambling with their UI to pay for the upgrade to not hurt any customer journeys.
Hi, this is Andrei - co-founder here at Timesact. Let me start by apologizing for your bad experience. Regardless of the facts and circumstances, if someone takes the time to write a bad review that means we have ultimately failed and as the CEO of Timesact I take full responsibility and will do my best to try and learn and improve things for you and all our customers. Because this is a public review my responsibility is to write a reply for you but also for the few people that want to get both sides for more context and last but not least our team. 1. “The Customer Service team has a great turn around time and is super helpful” 1. This is very true. Our team is dedicated to a fault and I am glad that even as upset as you were when writing this you took the time to acknowledge this. Thank you! You can imagine how they felt last night when everyone was focused on trying to help you (some staying overtime just to try and be there to help and make sure you were ok) and at one point communication stopped and the next thing they saw was this review. So thank you for being thoughtful and not putting it on them. 2. “but the pricing on this app is deceptive. The app store price shows $6 for paid but really the app charges per the number of pre-paid orders.” 2. The real price is $6.65 for the plan in question and it is written on the app page plainly that it is for 10 pre-orders + emails per month. Also mentioned there is that Higher plans available in the app. I honestly am not sure how this can be deceptive or what else should be written there to not give you this impression. Your feedback here is most welcome. 3. “You are looking at $60 for 250 orders” 3. The real price for 250 pre-orders is $51 4. “you still need a front ender to style the buttons and text or it looks funky.” 4. This is the first I am hearing of this. I am sure that if you would have said something on this topic we would have bent over backwards to try and help you as we would for anyone asking for help. We were never given that chance. 5. “The app does not hold payments” 5. The app does not claim to hold payments. Judging any product by features it does not have is a guarantee to be easily dissatisfied. I am sure that if I were to judge your store based on the brands of coffee you do not sell I could find plenty of reasons to complain but it would be a very roundabout way to solve my problem. I would just move on to the place that sells them. As a side note we are working on this and will release it by mid 2023. 6. “so the majority of the features you can build yourself if you have dev support.” 6. Of course you can build anything with enough time, developers and resources. What I can tell you from our experience is that this is not such a simple task and it will take a lot of effort and sacrifices that most people will never acknowledge. 7. “If I had known the price upfront I would have looked for other options.” 7. The prices are not hidden. If you read our app listing you have the information there. Shopify only allows us to list 4 possible plans so naturally we listed the first 4 possible plans. But on each one it says plainly that we have Higher plans available in the app. The information is also readily available in the Account tab in the app. And of course we also describe it in the free onboarding we offer as well as on email/chat support if anyone has any questions on the topic. Checking our logs I could not find any questions from you around this topic. 8. “When we ran out of the 10 free paid orders, the app immediately stopped working” 8. This is correct. It is a failsafe we have in place because it happens often that people with viral products would abuse the system and then not pay for the resources they used. Anyone on a paid plan gets a 24 hour grace period to upgrade (from the moment they get the email notification from us) during which time they can still get orders. Some additional mentions here. a) We send out an email when 70% of the free plan is used up and another one when 100% is used up. You received those as well. b) We did make a mistake because our CTO sent you the 24 hour grace period answer and did not specify it was only for folks on a paid plan. For this we apologize. It happened at the end of a 14 hour shift so admittedly our CTO Robert was tired. He went on to work another 2 hours and extended the chat hours by the same time beyond the normal schedule in the hopes of continuing the conversation with you but was unlucky. 9. “and I was scrambling with their UI to pay for the upgrade to not hurt any customer journeys.” 9. Upgrading is done in the Account tab in the app as it is in most apps. In addition you had support from us on chat and email and the entire process took minutes. We offered to take a look and check if any orders were impacted during those minutes but have yet to hear back from you. The fact that you are still using the app after trying two alternatives (happy to help you with a code clean up for them post uninstall free of charge of course) gives me hope for the future. Hopefully communication will restart when you are ready and that will improve your experience. I am genuinely looking forward to working with you on making app improvements because I believe in people and I also believe that your intention here was to start a discussion and not to hurt a small business. Please prove me right! That would really make my day!
Feb. 21, 2023
The team at Timesact has gone above and beyond. June was very helpful with onboarding and troubleshooting. Very pleased with the app so far!