All reviews

Rating Breakdown

  • 5
    98% (1,695 ratings)
  • 4
    2% (29 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (3 ratings)

Reviews with Text

  • 95% (1,646)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 3, 2023

We had an issue in the beginning of our drops. I got in touch with customer service and they responded very quickly. They fixed our problem. Thank you so much.

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 3, 2023

Very good and helpful customer service! Could solve my issue quickly and made me understand everything!

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2023

amazingly helpful support from Andrei this app has helped us with organising prelaunch items from normal stock

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2023

Sistema di pre-order è ottimo e la gestione del back-end lato configurazione è estremamente comoda. Sono rimasto colpito dall'assistenza istantanea del customar care, pronto ad intervenire anche in remoto nella configurazione dello shop

Using app

About 15 hours

Total reviews

2

Average rating

3.0

5 / 5 Share

Jan. 31, 2023

The onboarding experience went well! June was very friendly and helped me better understand the flow of the app and what to expect.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 30, 2023

I don't need to mention that the app itself is just great, but what I want to highlight here is that we got 30 minutes free onboarding session! You can work your own website with friendly staff and get the individual advice and support. I am very impressed and glad to know about the app! (Thank you for your great assistance, June :) )

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 27, 2023

Extremely customizable platform with excellent Customer Support and technical staff, quick turnaround for support tickets with resolutions.

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 27, 2023

I was hesitant to use this app because I have so many already but this app will change my buisness for the better! June was amazing in the onboarding session, patient and helpful. I can sell items for preorder smoothly! Finally! Thank you!

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 27, 2023

I was extremely impressed with the customer service I received! I encountered a problem with badges not showing up, but the support team was able to quickly resolve the issue. It was a breeze working with them. Thank you!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 26, 2023

Great customer service! I had an issue with badges not displaying and the chat line helped correct with issue within minutes. A+ easy to work with. Thanks!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2023

Amazing support lead! I had a very specific issue using a customized theme and support offered coding support to create pre-order badges and re-stock notifications. The onboarding session was very informational and educational, I feel comfortable using the app for many clients now. Thanks!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2023

amazing. easy and quick with great help from costumer service. very simple workflow. loveeee it! thank you

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2023

Awesome support! Had a really small issue with the pre-order button in our custom theme and the support team had it all sorted in no time. Great app!

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 24, 2023

Works well for my business. Had to use customer support a couple of times to make things look right for my store and each request was dealt with very quickly and to my total satisfaction.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2023

June was super helpful with our onboarding. Looking forward to using it soon to increase our sales. Thank you.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 17, 2023

Probably the best experience I have ever had with support for an app. The onboarding session was extremely helpful and it was so much easier to understand everything with being able to actually talk to the representative rather than to type in chat or emails. Great company with a great product!

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 17, 2023

O aplicatie foarte utila, care permite utilizatorilor magazinului nostru sa comande produse care nu sunt disponibile in stoc. Avand un magazin nou, majoritatea produselor erau disponibile doar pe baza de comanda, dar existau si cateva produse disponibile in stoc. Prin aceasta aplicatie am putut sa afisam cantitatile disponibile si in acelasi timp sa permitem clientilor sa plaseze comenzi si pentru celelalte produse. Aplicatia este utila si pentru a crea comenzi de pre-vanzare si a seta alerte de revenire in stoc pentru produsele indisponibile. Suportul echipei de dezvoltare a fost excelent, au raspuns rapid la toate intrebarile noastre si au ajutat la integrarea aplicatiei perfect in tema Expanse pe care o folosim.

Using app

11 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 16, 2023

Very nice customer support, with prompt replies. On Friday night, June helps us to figure out the onboarding process and propose a solution for our pre-order business. I will recommend this APP 100% but hope the video call will have more timeslot for the Asian area.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 16, 2023

We used this App for pre-orders of The DanceSocks. We needed to give our manufacturers in North Carolina a chance to catch up after Covid. This App worked perfectly. Our customers were happy and it really helped keep things rolling. The support was incredible!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 14, 2023

Great support which is critical to us. We had some minor issues during installation and the team at Timesact got everything resolved quickly. We looked at similar apps but Timesact has a great support system and a well thought out onboarding program.

Using app

2 days

Total reviews

1

Average rating

5.0