Track123 Order Tracking
Track123 - Track & Upsell - Order Tracking App for...
Rating
4.9
feedback
1,322
chart
#20
All reviews
Review RSS Feed
May 10, 2025
For US users like us, it does not match any tracking from carriers besides UPS, FedEx, and USPS. It won't match the tracking if you ship LTL via RL Carrier, Southeastern Freight, ABF, Estes, AAA, Saia, etc. Setting this up was a waste of time and money. The information the app integrates with the vast list of carriers should be removed from their page.
Hi, Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must have been, and we sincerely apologize that our app didn’t meet your expectations. Currently, Track123 correctly identifies the carrier for 99.8% of shipments. However, some LTL carriers like RL Carrier, Southeastern Freight, ABF, Estes, and others use purely numeric tracking numbers with nearly identical formats, which makes accurate auto-detection extremely difficult across systems. We genuinely appreciate you pointing this out—it highlights an area where we need to keep improving. Enhancing recognition for LTL carriers is already on our development roadmap, and your input will help us prioritize it further. Thank you again for trying Track123. We truly regret that we couldn’t meet your expectations this time, and we’ll continue working hard to improve carrier recognition accuracy for cases like yours. If there’s anything else I can assist you with, please don’t hesitate to reach out—I'd be more than happy to help. Best regards, Track123 Team
April 22, 2025
It’s easy and straight-forward to use, great for those just starting out. Also customer support are incredibly helpful!
April 22, 2025
Way simpler to get started with than Aftership and their customer support is very fast.
April 13, 2025
Salma was super helpful and quickly resolved an issue that had been affecting my tracking updates for days. Very responsive, kind, and efficient. Thanks so much for the great service!
April 13, 2025
Very good service, they helped me solve the problem very patiently. Although these problems were very simple for them, I didn't understand them, so they became complicated. They communicated with me patiently for a long time to help me solve such a simple problem! Thank you very much!
April 2, 2025
Track123 makes tracking our orders easy and seamless — our customers love the real-time updates and clean interface!
April 2, 2025
The service is almost instant, very intuitive and helpful developers. Love the app!
March 27, 2025
Easy to install, easy to use, and excellent customer support. Very happy with this app.