Track123 Order Tracking
Track123 - Track & Upsell - Order Tracking App for...
Rating
4.9
feedback
1,325
chart
#21
All reviews
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Nov. 18, 2025
Sept. 5, 2025
The app itself works well and has great potential. We initially ran into issues with product recommendations and DNS verification, and at first the support process was frustrating with a lot of back-and-forth that didn’t resolve the problem. That said, everything has now been fixed and is working as expected. The app is performing solidly, and we’re glad to see the improvements. If support continues building on this progress with clearer, more direct communication, this could easily become one of the strongest apps in its category.
Hi there, This is Alex, Customer Success Manager at Track123. I’d like to sincerely apologize for the frustration you experienced with our support, and thank you for taking the time to share such detailed feedback. We completely understand how disappointing it must have felt to not receive clear and effective answers when you needed them most. I want to confirm that both of the issues you raised have now been fully resolved: 1. The product recommendation problem has been fixed. 2. The email verification via DNS has also been completed successfully. Beyond resolving the technical issues, we take your feedback very seriously, and your experience has shown us where we must do better. We are already working on improving our training and customer service processes so that our support team can provide faster, clearer, and more effective solutions going forward. We also understand how frustrating a poor customer experience can be. That’s why we’ve sent you a separate email with a proposed solution, and we truly hope it meets your expectations. Best regards, Track123 Team
May 7, 2025
I Have nothing to complain about, really. The app does it's work and I don't have to worry about the tracking. Plus the chat support is personal, light-hearted and you get fast replies, what I find to be also nice!
Feb. 25, 2025
Very good app especially for those starting newly. Only thing I would like is more options and customizations. We will be sticking with them until we scale, and then upgrading our plan so we can unlock more customizations!