Track123 Order Tracking
Track123 - Track & Upsell - Order Tracking App for...
Rating
4.9
feedback
4,438
chart
#18
All reviews
Rating Breakdown
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March 11, 2025
The worst app I've ever seen on Shopify! Out of 200 parcels, only a few were able to track the correct order status. Support makes promises and does nothing. Deleted
Hi, I’m pleased to inform you that we successfully fixed the issue on the evening of March 12, and all your orders are now updating correctly. We kindly invite you to log back into your Track123 account to check the latest status of your shipments. I sincerely apologize for the delay in resolving your issue. The delay was due to necessary adjustments in how we identify this orders status for the carrier, which took longer than expected. We completely understand your frustration, and we are truly sorry for any inconvenience this may have caused. Your feedback is invaluable to us, and we are continuously working to improve our service to prevent similar issues in the future. we sincerely apologize for the inconvenience and look forward to providing you with an even better experience with Track123 in the future. Best regards, Track123 Team
March 6, 2025
no help through email
Dear merchant, I'm truly sorry that the email issue you reported has not yet been resolved. We previously reached out for more details but haven’t received a response yet. To make sure we can investigate this for you as soon as possible, I’ve just sent another email and requested access to your order. Please know that we’re here to help, and your experience matters to us. We’d really appreciate it if you could check your inbox and get back to us—we’ll do everything we can to assist you. Best regards, Alex, Track123 Team
Feb. 26, 2025
As soon as you install and request them to remove their company text in the app page, they request you to leave feedback (yes even for the paid option). This is not ethical and probably the reason for so many feedback ratings they display.
Dear merchant, Thank you for sharing your thoughts. We sincerely appreciate your feedback and want to clarify that leaving a review is completely optional. Our intention is simply to invite users to share their experience with Track123 at a time that feels right for them, whether that’s early on or after fully exploring our features. Regarding the watermark, it has been removed as per your request. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best regards, Alex, Track123 Team
Nov. 29, 2024
A tracking application that does not update its status regularly. = SUCK TRACKING APP From support they indicate that it is every 3 hours and that if there is a bad connection it may be more. WHERE HAS THIS BEEN SEEN? I have an expedition with 15 hours without updating the status, when the order was already in delivery and delivered and they had not even stated that it was in transit! I don't think this is valid.
Hi, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced with our tracking service. We understand how frustrating it can be when updates are delayed, and we truly appreciate your patience. We are pleased to inform you that the issue with your tracking update has been resolved. Rest assured, we are constantly working to improve our system to provide more accurate and timely updates. Your feedback is invaluable to us and will help us enhance our service moving forward. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help! Best regards, Alex Track123 Team
Aug. 23, 2024
This app is ridiculously expensive. I've had to upgrade my package four times already, and I'm currently paying $69. It seems like it will keep increasing. They even disable tracking without any notification until you go into the app. I'm super dissatisfied.
Hello there, Thank you for sharing your feedback with us. I sincerely apologize for any frustration you’ve experienced with our pricing structure. Our billing is based on the number of orders synced, and as your order volume increases, we do send email notifications to suggest an upgrade when your current plan’s quota is nearly reached. I’m sorry that this hasn’t provided the experience you were hoping for. To ensure that you find the most suitable plan for your needs, I’ve sent an email with some recommendations tailored specifically to your current usage, along with additional options that might better suit your requirements. We truly value your business and would love to work with you to find a plan that feels right for you. Thank you again for your feedback, and I look forward to hearing from you soon. Best regards, Track123 support
Feb. 18, 2024
For the past two weeks, I've encountered persistent issues with this application. Initially, the analytics dashboard malfunctioned, incorrectly showing orders as pending. After resolving this, the app inaccurately indicated that orders had been stagnant for two weeks, leading to customer confusion. However, upon verification through reliable tracking apps like 17track, it's evident that the orders are in fact in transit or being delivered. This application often seems to cause more confusion than clarity. Customer support does not care, have contacted them multiple times.
Hi， We want to express our sincere apologies for the persistent issues you encountered with the Track123 app recently. Your feedback is crucial to us, and we appreciate you taking the time to share your concerns. We understand the frustration caused by the malfunctioning analytics dashboard and inaccuracies in tracking information. We want to assure you that our team has worked diligently to address these issues, and I'm pleased to inform you that all orders within your store have been updated with accurate tracking details. In addition to resolving the immediate issues, we have implemented measures to enhance the reliability and performance of our app. We are committed to providing a seamless and efficient tracking experience for all our users. Once again, we apologize for any inconvenience caused, and we thank you for your patience and understanding. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for choosing Track123. Best regards, Track123
Feb. 16, 2024
Bad support, they take ages to respond back, they used to be good now they have become very bad! Lots of issues with their tracking ! Couriers are integrated but not retrieving correct delivery statuses!
Hi, We deeply regret the negative experience you had with our customer support and the tracking issues you encountered while using the Track123 app. Your feedback is extremely important to us, and we sincerely apologize for any inconvenience caused. We understand the importance of a functional tracking service, and We want to assure you that our team has diligently worked to resolve these issues, and I'm pleased to inform you that the problem has been fixed. All orders within your store have been updated to reflect accurate tracking information. We have also conducted additional training for our support team to ensure that they can address customer inquiries and concerns in a timely and efficient manner. We value your continued support and thank you for bringing these matters to our attention. If you have any further questions or require assistance, please don't hesitate to contact us. Thank you for your patience and understanding. Best regards, Track123
Feb. 13, 2024
Not functional. I have been using the app for a long time now. It regularly stops syncing statuses, requiring an email in to support to fix it. No way to do this on our own, and absolutely no indication of if/when the app will start working. Having to double check all tracking information and cross reference, order-by-order completely negates the point of paying for a automated service to perform the same. Will be uninstalling as soon as I find an alternative. (Currently I have packages "stuck" in incorrect order statuses and not updating for 2 weeks and counting - no response from support although issue reported over a week ago)
Hi， We want to extend our sincere apologies for the inconvenience and frustration caused by the recent issues you encountered while using the Track123 app. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns. We understand the importance of a functional tracking service, and We want to assure you that our team has diligently worked to resolve these issues, and I'm pleased to inform you that the problem has been fixed. All orders within your store have been updated to reflect accurate tracking information. Additionally, we have implemented measures to prevent similar incidents from occurring in the future. Our goal is to provide a seamless and reliable tracking experience for all our users. Once again, we apologize for any inconvenience this may have caused, and we thank you for your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, Track123
Nov. 14, 2023
I've used this app in many of my stores, but this one can't identity the shipping courier correctly. So no updates on the package on the Tracking Page.
Nov. 2, 2023
全く使えない。言語が変わらず、使い物にならない
ユーザーの皆様、 ご意見をいただきまして誠にありがとうございます。 ご意見をお待ちしております。 トラッキング ページの言語設定で問題が発生しているとのことですが、 あなたのアカウントを確認したところ、ページの言語設定が英語に変更されていることを確認できました。 私たちは、トラッキング ページの言語をストアの言語と一致させることが重要であることを理解しています。 Track123 は、ストアの言語を自動的に検出して切り替えることができ、顧客にシームレスなブラウジング エクスペリエンスを保証します。 お時間をいただきありがとうございます。 私たちは、今後もアプリを使用して最高のエクスペリエンスを提供できることを楽しみにしています。 よろしくお願いします、 トラック123
Sept. 24, 2023
I used to like this app, but will not be able to pay the fee it is charging (Not the reason for my poor review). Anyway, this app (the free version at least) does not work anymore as expected. Order statuses that had been setup by me prior to becoming a paid app, have now become frozen and I cannot even delete them (it tells me it is a paid feature. Okay, so let me delete them now!). The shipment notifications can go out natively from Shopify itself. This app makes the notifications prettier and provides an extra layer of user friendly tracking page onsite. But now, in the free version it refuses to send out an "In Transit" notification to customer. This is VERY unhelpful. Instead, it sends out the Out for Delivery and Delivered notifications only. which means, two notifications usually on the same day!
Hi, Thank you for sharing your feedback with us. We apologize for any inconvenience you have experienced with our app, and we appreciate the opportunity to address your concerns. Regarding the issue with custom order statuses, we understand that this feature is currently available on our Growth plan. However, we'd like to offer you a 7-day free trial so that you can remove the previously customized statuses and explore other growth features during this trial period. In terms of email notifications, we'd like to clarify that your customers can receive shipping confirmation, out for delivery, and delivered emails. Once an order is shipped, your customer can track the status by clicking on the tracking link provided in the email anytime. Regarding you last concerns, the timing of out for delivery and delivered notifications being sent is determined by the efficiency of the carrier. In cases where the carrier operates swiftly, customers may receive the delivered notification shortly after the out for delivery notification.( the package may have been left at the door of delivery address) We hope this clarifies the situation, and we would love to assist you further in making your experience with our app better. Please feel free to reach out if you have any additional questions or concerns. Best regards, Alex from Track123
July 19, 2023
hello the app is showing wrong delivery method it is saying china post but i send item using DHL could you please help ? rest all looks ok
Could you check again, it is fixed already. You can add your frequently used carriers in Setting-Carrier matching to help our system auto-detect the right carrier.
July 2, 2023
Whenever I click on open app it keeps loading but doesn't open it keeps doing the same and it hasn't opened yet same issue I have reinstall it several times deu to this issue because I thought at first that the problem is from my side but now I got it that it isn't from my side please check this issue ASAP and inform me
June 14, 2023
Absolutely love the app but the new pricing plan is designed to take as much money as possible from the business owner. They're starting to charge per order. I mean come on, you don't own equity in this business Track123 therefore you do not deserve to be paid from each order.
June 9, 2023
I cant get mine to work, period. I've resets, restarts on computer, nothing has this app functional like it shows.
Dear merchant, We apologize for the inconvenience you're experiencing with Track123 not showing properly on your Shopify store. Rest assured, we are actively working to resolve this problem. We appreciate your patience and understanding as we work to rectify this situation. In the meantime, I would like to inquire if you currently have a proxy set up for your network connection. If you do have a proxy, I kindly request your assistance in temporarily disabling it to see if it works. Looking forward to your reply. Best regards, Track123 Support
Dec. 9, 2022
This app works about 5% of the time. Everything is case sensitive, orders don't reflect properly support is pretty much no help. Do better.
Hi, I'm truly sorry to hear you've had such a bad experience with us! This is definitely not what we wanted to provide to you. We are fixing the problem you mentioned about and we would like to discuss this further with you. We will surely spare no effort and take more actions to help you. Our support team has contacted you via email, Please be assured we are actively working on your concern. Take care and wish you and your business all the best:) Best regards, Alex Update: we have fixed the problem:)
May 27, 2023
It was good while it lasted. Unfortunately the app stopped working and I can't get it to work anymore. When I try to open the app it just gives me an error "There’s a problem loading this page" There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later. I got this error every single time I try to open the app. I un-installed it, but I would absolutely use it again if it would only work!
Hi, Alex here. We apologize for the inconvenience you have been experiencing with our app. We have investigated the issue and identified a problem which has now been fixed. We kindly ask you to please try clicking on the Dashboard or any other navigation tab again and let us know if it loads for you now. Looking forward to your reply:) Have a nice day. Best regards, Track123 support