Track123 Order Tracking

Hi, We’re sorry to see your one-star review and truly regret that you didn’t have a positive experience with Track123. We’d love to understand what went wrong so we can fix it as soon as possible. Our team has reached out to you via email — please check your inbox so we can assist you directly and make things right. Your feedback is very important to us, and we genuinely hope to have the chance to improve your experience. Best regards, Track123 Team

Hoi, Onze oprechte excuses voor de frustratie die je hebt ervaren toen de app vastliep na de update. We begrijpen helemaal hoe vervelend dit moet zijn geweest, vooral wanneer je gewoon wilde dat alles soepel werkte. Onze engineers hebben het probleem kort na de release geïdentificeerd en inmiddels opgelost. De nieuwste versie van de app zou nu normaal moeten werken — probeer de app alstublieft opnieuw te openen of bij te werken. We waarderen je geduld en begrip enorm terwijl we dit probleem oplosten. Feedback zoals die van jou helpt ons om Track123 te verbeteren en ervoor te zorgen dat toekomstige updates nog soepeler verlopen. Bedankt dat je ons de kans geeft om het goed te maken. ❤️ Met vriendelijke groet, Track123 Team

Hi, We’re sorry to see your one-star review and truly regret that you didn’t have a positive experience with Track123. We’d love to understand what went wrong so we can fix it as soon as possible. Our team has reached out to you via email — please check your inbox so we can assist you directly and make things right. Your feedback is very important to us, and we genuinely hope to have the chance to improve your experience. Best regards, Track123 Team

Hi, We’re truly sorry to hear about your disappointing experience, and we sincerely apologize for the inconvenience this has caused. Your feedback is extremely valuable to us — we completely understand how frustrating it can be when things don’t work as expected, especially when it affects your customers and your business reputation. Please rest assured that we take your concerns very seriously. Our technical team has already reviewed your case in detail, and we’ve sent you a follow-up email with a full explanation and a step-by-step solution plan to resolve the synchronization and tracking issues you mentioned. We’re also continuously improving our system stability and synchronization accuracy to ensure that all tracking data displayed to customers is both timely and correct. In addition, we’re expanding our support coverage hours to better assist users in different time zones, including Central Europe. Thank you again for sharing your honest feedback — it helps us identify areas for improvement and make Track123 a better tool for every merchant. We truly hope to have the opportunity to regain your trust. Best regards, Track123 Team

Bonjour, Merci pour votre retour et veuillez accepter nos sincères excuses pour tout désagrément que cette situation a pu vous causer. Ce n’était absolument pas notre intention. Après avoir examiné attentivement votre abonnement, nous avons confirmé que vous étiez bien sur le forfait à 9 $/mois, qui comprenait 300 commandes. Une fois ce quota dépassé, Track123 a continué à synchroniser vos commandes, ce qui a entraîné des frais d’utilisation supplémentaires. Afin d’éviter que cela ne se reproduise, nous vous recommandons vivement de définir votre montant plafonné sur 0,01 $ ou sur un autre montant qui vous convient, afin de ne pas être facturé au-delà de votre budget de manière inattendue. Nous comprenons parfaitement à quel point des frais imprévus peuvent être frustrants. Nous vous avons également envoyé un e-mail séparé à ce sujet afin de résoudre le problème directement, et nous espérons sincèrement que cela répondra à vos attentes. Dans l’attente de votre réponse. — L’équipe Track123

Dear merchant, We are profoundly sorry for the frustration and inconvenience you've experienced. This is not the service we aim to provide, and we fully understand your disappointment. Please know that we take this very seriously. To ensure we address your concerns promptly, we've sent a follow-up email to your registered address with specific support options. Our team is fully committed to resolving this for you. When you have a moment, we’d greatly appreciate if you could check your inbox for our message. We’re here and ready to support you in any way needed. You have our word that we’ll stand by you until you’re completely satisfied. We value your trust and sincerely regret that we’ve fallen short this time. Best regards, Track123 Team

Hi, Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must have been, and we sincerely apologize that our app didn’t meet your expectations. Currently, Track123 correctly identifies the carrier for 99.8% of shipments. However, some LTL carriers like RL Carrier, Southeastern Freight, ABF, Estes, and others use purely numeric tracking numbers with nearly identical formats, which makes accurate auto-detection extremely difficult across systems. We genuinely appreciate you pointing this out—it highlights an area where we need to keep improving. Enhancing recognition for LTL carriers is already on our development roadmap, and your input will help us prioritize it further. Thank you again for trying Track123. We truly regret that we couldn’t meet your expectations this time, and we’ll continue working hard to improve carrier recognition accuracy for cases like yours. If there’s anything else I can assist you with, please don’t hesitate to reach out—I'd be more than happy to help. Best regards, Track123 Team

Hi, I’m pleased to inform you that we successfully fixed the issue on the evening of March 12, and all your orders are now updating correctly. We kindly invite you to log back into your Track123 account to check the latest status of your shipments. I sincerely apologize for the delay in resolving your issue. The delay was due to necessary adjustments in how we identify this orders status for the carrier, which took longer than expected. We completely understand your frustration, and we are truly sorry for any inconvenience this may have caused. Your feedback is invaluable to us, and we are continuously working to improve our service to prevent similar issues in the future. we sincerely apologize for the inconvenience and look forward to providing you with an even better experience with Track123 in the future. Best regards, Track123 Team

Dear merchant, I'm truly sorry that the email issue you reported has not yet been resolved. We previously reached out for more details but haven’t received a response yet. To make sure we can investigate this for you as soon as possible, I’ve just sent another email and requested access to your order. Please know that we’re here to help, and your experience matters to us. We’d really appreciate it if you could check your inbox and get back to us—we’ll do everything we can to assist you. Best regards, Alex, Track123 Team

Dear merchant, Thank you for sharing your thoughts. We sincerely appreciate your feedback and want to clarify that leaving a review is completely optional. Our intention is simply to invite users to share their experience with Track123 at a time that feels right for them, whether that’s early on or after fully exploring our features. Regarding the watermark, it has been removed as per your request. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best regards, Alex, Track123 Team

Hi, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced with our tracking service. We understand how frustrating it can be when updates are delayed, and we truly appreciate your patience. We are pleased to inform you that the issue with your tracking update has been resolved. Rest assured, we are constantly working to improve our system to provide more accurate and timely updates. Your feedback is invaluable to us and will help us enhance our service moving forward. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help! Best regards, Alex Track123 Team

Hello there, Thank you for sharing your feedback with us. I sincerely apologize for any frustration you’ve experienced with our pricing structure. Our billing is based on the number of orders synced, and as your order volume increases, we do send email notifications to suggest an upgrade when your current plan’s quota is nearly reached. I’m sorry that this hasn’t provided the experience you were hoping for. To ensure that you find the most suitable plan for your needs, I’ve sent an email with some recommendations tailored specifically to your current usage, along with additional options that might better suit your requirements. We truly value your business and would love to work with you to find a plan that feels right for you. Thank you again for your feedback, and I look forward to hearing from you soon. Best regards, Track123 support

Hi, We deeply regret the negative experience you had with our customer support and the tracking issues you encountered while using the Track123 app. Your feedback is extremely important to us, and we sincerely apologize for any inconvenience caused. We understand the importance of a functional tracking service, and We want to assure you that our team has diligently worked to resolve these issues, and I'm pleased to inform you that the problem has been fixed. All orders within your store have been updated to reflect accurate tracking information. We have also conducted additional training for our support team to ensure that they can address customer inquiries and concerns in a timely and efficient manner. We value your continued support and thank you for bringing these matters to our attention. If you have any further questions or require assistance, please don't hesitate to contact us. Thank you for your patience and understanding. Best regards, Track123

Hi， We want to extend our sincere apologies for the inconvenience and frustration caused by the recent issues you encountered while using the Track123 app. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns. We understand the importance of a functional tracking service, and We want to assure you that our team has diligently worked to resolve these issues, and I'm pleased to inform you that the problem has been fixed. All orders within your store have been updated to reflect accurate tracking information. Additionally, we have implemented measures to prevent similar incidents from occurring in the future. Our goal is to provide a seamless and reliable tracking experience for all our users. Once again, we apologize for any inconvenience this may have caused, and we thank you for your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, Track123

Hi, Thank you for sharing your feedback with us. We apologize for any inconvenience you have experienced with our app, and we appreciate the opportunity to address your concerns. Regarding the issue with custom order statuses, we understand that this feature is currently available on our Growth plan. However, we'd like to offer you a 7-day free trial so that you can remove the previously customized statuses and explore other growth features during this trial period. In terms of email notifications, we'd like to clarify that your customers can receive shipping confirmation, out for delivery, and delivered emails. Once an order is shipped, your customer can track the status by clicking on the tracking link provided in the email anytime. Regarding you last concerns, the timing of out for delivery and delivered notifications being sent is determined by the efficiency of the carrier. In cases where the carrier operates swiftly, customers may receive the delivered notification shortly after the out for delivery notification.( the package may have been left at the door of delivery address) We hope this clarifies the situation, and we would love to assist you further in making your experience with our app better. Please feel free to reach out if you have any additional questions or concerns. Best regards, Alex from Track123