Track123 Order Tracking 3D
Track123 - Track & Upsell - Order Tracking App for...
Rating
4.9
feedback
4,224
chart
#36
All reviews
Rating Breakdown
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May 29, 2024
I would recommend this app to others because It has helped built trust with my customers. Other than that it is a cool app to use that is easy to set up with the help of customer support. (The only issue is that customer support sometimes takes up to 15 minutes to respond)
Feb. 13, 2024
Overall its great app, but, it needs a lot of updates. Automatic system of tracking the orders isn't so accurate. I need to check every single order manually and update the courier tracking number that sometimes can be changed in the courier system even after order was sent. Some orders aren't syncing and still show In transit or Tracking added status even though they are delivered. Missing couriers in app list, for example FastHorse for Australia. Customer support isn't the most polite, they respond late and sometimes doesn't respond at all. For the last 3 messages I sent few weeks ago they didn't respond. Don't think they care so much about serving you as a business.
Nov. 9, 2023
Die App ist gut, aber hat einmal eine falsche Lieferadresse angezeigt und man muss sich beim Support melden um das Wasserzeichen entfernen zu lassen
Jan. 3, 2023
They should create a system where different dropshipping websites show their curriers so it’s easier to find out which currier u should choose
Nov. 7, 2022
The app was great and now it just stopped working. When i go on the app it doesn't load so i deleted it and now im trying to install it again, but for some reason i cant
Hi, This is Alex from the Track123 support team. We sincerely apologize for the experience you had You mentioned that you failed to install the app. After testing the app can be installed. Would you mind installing the app again when you are free? Please be assured we are actively working on your concern, contact us by email if you need any help, we'd love to help you. Take care and wish you and your business all the best:) Best regards, Track123 Support
July 23, 2022
The app is ok, easy to use, and free. It tracks about 300 carriers worldwide. However, it does not track the UK-based DX Secure tracking numbers. When you ship your order via DX Secure in the UK, the app tracks it as DHL or Chinese cargo shipping. I requested to add DX Secure to the app carrier lists but the developer could not add it. Therefore, I have to remove it from my store.
Thank you for your review, we reconsidered your request and will add support for DX soon, this may take a week, I will let you know when we add support for DX.