Track123 Order Tracking
A beautiful order tracker with branded tracking & order lookup
Rating
4.9
feedback
1,435
chart
#22
All reviews
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March 16, 2025
If you’re running an e-commerce business on Shopify, keeping customers informed about their shipments is crucial. Track123 is a game-changer when it comes to logistical tracking, offering a seamless and efficient way to manage and track orders.
March 11, 2025
The worst app I've ever seen on Shopify! Out of 200 parcels, only a few were able to track the correct order status. Support makes promises and does nothing. Deleted
Hi, I’m pleased to inform you that we successfully fixed the issue on the evening of March 12, and all your orders are now updating correctly. We kindly invite you to log back into your Track123 account to check the latest status of your shipments. I sincerely apologize for the delay in resolving your issue. The delay was due to necessary adjustments in how we identify this orders status for the carrier, which took longer than expected. We completely understand your frustration, and we are truly sorry for any inconvenience this may have caused. Your feedback is invaluable to us, and we are continuously working to improve our service to prevent similar issues in the future. we sincerely apologize for the inconvenience and look forward to providing you with an even better experience with Track123 in the future. Best regards, Track123 Team
March 6, 2025
no help through email
Dear merchant, I'm truly sorry that the email issue you reported has not yet been resolved. We previously reached out for more details but haven’t received a response yet. To make sure we can investigate this for you as soon as possible, I’ve just sent another email and requested access to your order. Please know that we’re here to help, and your experience matters to us. We’d really appreciate it if you could check your inbox and get back to us—we’ll do everything we can to assist you. Best regards, Alex, Track123 Team
March 4, 2025
Bonjour, C'est une superbe application le suivi est vraiment bien malgré de temps en temps un petit retard de la mise à jour du suivi (environ 24h).
Feb. 26, 2025
As soon as you install and request them to remove their company text in the app page, they request you to leave feedback (yes even for the paid option). This is not ethical and probably the reason for so many feedback ratings they display.
Dear merchant, Thank you for sharing your thoughts. We sincerely appreciate your feedback and want to clarify that leaving a review is completely optional. Our intention is simply to invite users to share their experience with Track123 at a time that feels right for them, whether that’s early on or after fully exploring our features. Regarding the watermark, it has been removed as per your request. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best regards, Alex, Track123 Team
Feb. 25, 2025
Great API and app for tracking and adding a tracking page to your store. One great way to increase customer service