Track123 Order Tracking
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Great first experience. I'm hoping that it'll keep its good reputation over the coming months/years. Keep up the good work.
great. I think I found perfect app to track and manage all order for my shopify store.. no more guessing where is order and looking in different post service webs...
So far so good, hope it will last long
As other reviewers have said, this app sends incorrect data when customers track their order. For example a customer whose UPS package will be delivered today (according to the UPS tracking site), incorrectly showed the packaged will arrive over a week from now (tracking with Track123). Not acceptable.
Hi, We're really sorry to hear about this — inaccurate tracking information is absolutely not the experience we want you to have, and we completely understand how frustrating this must be. Regarding the tracking discrepancy you mentioned: Incorrect estimated delivery date: The date shown in Track123 should reflect the latest data synced from UPS. When a discrepancy occurs between our platform and the carrier's website, it's something we take very seriously and want to investigate immediately. We've already reached out to you via email — we'd truly appreciate it if you could check your inbox (and spam folder) and reply to us there. Once we can look into your specific tracking case, we'll work to resolve this as quickly as possible and make it right for you. Looking forward to your reply. Best regards, Alex Track123 Team
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