Track123 Order Tracking
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They are helpful and easy to communicate! Thanks for the help.
Amazing customer service, very responsive and helpful. i use this app across 3 stores.
Amazing app and support, thank you so much! :-)
awesome support, helps with matching pending orders or any bugs with my shipments
J'étais en panique totale car sur ma page Admin je pouvais suivre les commandes de mes clients mais les clients ne pouvaient pas suivre leurs commandes sur le site. J'ai discuté avec Salma qui a été patiente et courtoise, elle m'a aidé à gérer le problème de la façon la plus simple et efficace. Franchement Chapeau à elle, elle maitrise ce qu'elle fait? Merci Salma pour ton soutien, ta patience ton professionnalisme et ta proactivité <3
Their support is very quick and helpful, and we are very happy with their app and service.
I had a problem with the status of the orders and the support from Track123 helped me very well, I can only recommend the app to others.
Wonderful assistance from support when you need help, and I've tested a few other tracking apps; they are so outdated, this one has a nice modern touch and feel, and so far has everything I need for a tracking app.
Super helpful and informative team - very responsive with any questions
Track123 has been easy to get up and running, and has already made an impact on our "where's my package" outreach. Customizing the landing page was easy. Customer service is very helpful. Highly recommend.
I Have nothing to complain about, really. The app does it's work and I don't have to worry about the tracking. Plus the chat support is personal, light-hearted and you get fast replies, what I find to be also nice!
I would recommend Track123 because it helps to build trust with customers by letting them know where their package is at any time they'd like to check.
Professional fast team and a handy application. Would recommend for every shopify store!
Free of any charges for a limited times. Staff so helpful. Many thanks!
Just getting started but it seems intuitive and simple. Appreciate the quick support as well.
For US users like us, it does not match any tracking from carriers besides UPS, FedEx, and USPS. It won't match the tracking if you ship LTL via RL Carrier, Southeastern Freight, ABF, Estes, AAA, Saia, etc. Setting this up was a waste of time and money. The information the app integrates with the vast list of carriers should be removed from their page.
Hi, Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must have been, and we sincerely apologize that our app didn’t meet your expectations. Currently, Track123 correctly identifies the carrier for 99.8% of shipments. However, some LTL carriers like RL Carrier, Southeastern Freight, ABF, Estes, and others use purely numeric tracking numbers with nearly identical formats, which makes accurate auto-detection extremely difficult across systems. We genuinely appreciate you pointing this out—it highlights an area where we need to keep improving. Enhancing recognition for LTL carriers is already on our development roadmap, and your input will help us prioritize it further. Thank you again for trying Track123. We truly regret that we couldn’t meet your expectations this time, and we’ll continue working hard to improve carrier recognition accuracy for cases like yours. If there’s anything else I can assist you with, please don’t hesitate to reach out—I'd be more than happy to help. Best regards, Track123 Team
Way simpler to get started with than Aftership and their customer support is very fast.
Great response time and very pleasant staff.
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