Track123 Order Tracking
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Easy onboarding process - a must have to enable my customers to track their orders
Love the look and feel of my new Tracking page. It is very easy to use and informative.
This app has aid in our endeavor to build more trust with our customers! We are a made-to-order brand and handcraft each order, so being able to add our own statuses such as, "in production queue" and "in production" is a new way to communicate this with our customers.
It's an amazing app and has been recommended by others doing more than 6 Figures a month.
While support was good and the UI was easy, it lacks some features other apps offer, such as the ability to both monitor shipping within Shopify's dashboard and use custom emails (seems you can only do one or the other). Also, I'm always paranoid about adding a new tracking app, in case customers receive dated or duplicate emails, so I checked with support that this definitely wouldn't happen. I was assured, but the day after adding the app and turning on notifications, I got a customer email replying to a Track123 "Delivered" email they just received, for an order that was actually delivered a week ago. No idea yet how many other customers received these emails, but it's exactly what I wanted to avoid.
Hi, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you have experienced and appreciate your detailed comments. We understand that you miss some features. Please rest assured that we have noted your feedback. Our development team is continuously working on enhancing our app, and your input will be valuable in guiding our future updates. We understand your concerns about receiving dated or duplicate emails, which is something we strive to prevent. To ensure that customers stay updated on their orders, especially those that are waiting at pickup points, we send emails for orders that have been delivered within the past 7 days. we are committed to improving this process and have implemented solutions to prevent customers from receiving multiple notifications for the same event. Thank you for your feedback. It is crucial for us to hear from our users to improve our service. We hope to earn back your trust and look forward to serving you better in the future. Best regards, Track123
Perfecta para dejar seguimiento a los clientes ademas tiene modo drop que con 1 clic se configura asi que se las recomiendo
The Track123 app has made tracking my online orders incredibly convenient! It provides real-time updates for all my shipments in one place, and the user interface is simple and easy to navigate. I especially love the notifications feature that keeps me updated on any changes in delivery status. The app supports a wide range of couriers, which makes it a one-stop solution for all my tracking needs. Highly recommended for anyone who shops online frequently and wants to stay on top of their deliveries effortlessly!
As a website owner, this tracking app has been a game changer for my business. It allows me to easily monitor all shipments in real-time and keep my customers updated on their orders.
Great app works all the time 100% and fair pricing
Track123 is an exceptional app that has significantly streamlined our shipping and tracking processes, making it an invaluable tool for our business. The seamless integration with Shopify has allowed us to effortlessly manage and monitor our orders, ensuring that our customers receive their packages on time and without any issues. The user-friendly interface and robust features of Track123 have greatly improved our efficiency and customer satisfaction. The real-time tracking updates provide peace of mind to both us and our customers, as we can easily track the status of shipments from dispatch to delivery. Additionally, the comprehensive analytics and reporting tools offered by Track123 have provided us with valuable insights into our shipping performance, helping us to identify areas for improvement and optimize our logistics operations. The customer support team has been extremely responsive and helpful, addressing any questions or concerns promptly and effectively. Overall, Track123 has proven to be a reliable and efficient solution for all our shipping and tracking needs, and we highly recommend it to any business looking to enhance their order fulfillment process.
I love this app! When you first start, I recommend trying and exploring the free version. But if you’re already familiar with the app, I highly encourage you to upgrade to the paid plan. It allows you to create a very professional track & trace page, among other great features!
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