Track123 Order Tracking
A beautiful order tracker with branded tracking & order lookup
Rating
4.9
feedback
1,436
chart
#22
All reviews
Review RSS Feed
Feb. 16, 2024
Bad support, they take ages to respond back, they used to be good now they have become very bad! Lots of issues with their tracking ! Couriers are integrated but not retrieving correct delivery statuses!
Hi, We deeply regret the negative experience you had with our customer support and the tracking issues you encountered while using the Track123 app. Your feedback is extremely important to us, and we sincerely apologize for any inconvenience caused. We understand the importance of a functional tracking service, and We want to assure you that our team has diligently worked to resolve these issues, and I'm pleased to inform you that the problem has been fixed. All orders within your store have been updated to reflect accurate tracking information. We have also conducted additional training for our support team to ensure that they can address customer inquiries and concerns in a timely and efficient manner. We value your continued support and thank you for bringing these matters to our attention. If you have any further questions or require assistance, please don't hesitate to contact us. Thank you for your patience and understanding. Best regards, Track123
Feb. 13, 2024
Not functional. I have been using the app for a long time now. It regularly stops syncing statuses, requiring an email in to support to fix it. No way to do this on our own, and absolutely no indication of if/when the app will start working. Having to double check all tracking information and cross reference, order-by-order completely negates the point of paying for a automated service to perform the same. Will be uninstalling as soon as I find an alternative. (Currently I have packages "stuck" in incorrect order statuses and not updating for 2 weeks and counting - no response from support although issue reported over a week ago)
Hi， We want to extend our sincere apologies for the inconvenience and frustration caused by the recent issues you encountered while using the Track123 app. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns. We understand the importance of a functional tracking service, and We want to assure you that our team has diligently worked to resolve these issues, and I'm pleased to inform you that the problem has been fixed. All orders within your store have been updated to reflect accurate tracking information. Additionally, we have implemented measures to prevent similar incidents from occurring in the future. Our goal is to provide a seamless and reliable tracking experience for all our users. Once again, we apologize for any inconvenience this may have caused, and we thank you for your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, Track123
Feb. 9, 2024
I've used Track123 on two of my Shopify stores in the last few years. I started with the free one on my main store then upgraded. Honestly, the free version is MORE than enough for those of you just starting out, and the paid version (which is cheap) is 100% worth it. Support is quite responsive and polite. The app functionality & customization itself is very user friendly & well thought out.
Feb. 5, 2024
Het geeft de klanten een betere inzicht in het volgen van zijn/haar bestelling. Echt een aanrader!
Jan. 29, 2024
Best tracking app for your store. Simple and looks good. Happy with the product!
Jan. 29, 2024
This app for my website has not only helped out customers on finding an update on orders but give customers a mind of ease on knowing they can receive an update immediately making the customer feel more secure when shopping with your store!
Jan. 29, 2024
i like this order tracking app beacuse it helps me with my store and costumers :) i like it 10/10
Jan. 26, 2024
Califico está aplicación de cinco estrellas, buen servicio, disponibles y atentos, todo cuanto espera uno de los servicios.
Jan. 19, 2024
Fast response from the support. Great app and I definitely recommend it for businesses.
Jan. 19, 2024
Track123 is an outstanding all-in-one logistics tracking and management software that greatly enhances the efficiency of my store's cross-border sales while providing customers with an excellent after-sales experience. It's truly a reliable assistant for my logistics operations!