Track123 Order Tracking
Track123 - Track & Upsell - Order Tracking App for...
Rating
4.9
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1,324
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#21
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Sept. 30, 2025
We installed Track123 on both of our Shopify stores and unfortunately it has been nothing but problems. The app does not synchronize data properly, and the functionality is completely different from what the description suggests. The listing feels misleading – it forces you into installing and paying for a subscription, only to discover that the app is unstable, difficult to use, and far from what was promised. We have tried contacting chat support numerous times, but as a store owner I simply don’t have days to spend explaining issues that should have been clearly described upfront. Even during normal business hours in Central Europe, chat often tells you to wait two hours for a response. That’s unacceptable when you’re running a business. The most serious issue is that the app provides false and misleading delivery information. We found out by accident after several days that customers were being shown incorrect tracking details – something extremely embarrassing and damaging for our reputation. Overall, the app feels unstable, unpredictable, and unprofessional. If Track123 wants to gain trust, they need to clearly describe limitations, fix their synchronization problems, and provide real-time support. Until then, I would strongly advise others to avoid installing it and wasting valuable time and money.
Hi, We’re truly sorry to hear about your disappointing experience, and we sincerely apologize for the inconvenience this has caused. Your feedback is extremely valuable to us — we completely understand how frustrating it can be when things don’t work as expected, especially when it affects your customers and your business reputation. Please rest assured that we take your concerns very seriously. Our technical team has already reviewed your case in detail, and we’ve sent you a follow-up email with a full explanation and a step-by-step solution plan to resolve the synchronization and tracking issues you mentioned. We’re also continuously improving our system stability and synchronization accuracy to ensure that all tracking data displayed to customers is both timely and correct. In addition, we’re expanding our support coverage hours to better assist users in different time zones, including Central Europe. Thank you again for sharing your honest feedback — it helps us identify areas for improvement and make Track123 a better tool for every merchant. We truly hope to have the opportunity to regain your trust. Best regards, Track123 Team
Sept. 30, 2025