Trackify Facebook Pixel,TikTok

Thank you for wonderful feedback—we’re excited to keep supporting your growth.

Thank you for wonderful feedback—we’re excited to keep supporting your growth.

Thank you for sharing your experience! We’re happy to know our support team could help you get everything set up quickly. If you ever need anything else, we’re just a message away!

Thank you so much for your feedback! We’re really glad to hear that our support team was able to assist you and that you successfully installed multiple pixels without any issues. If you ever need more help or have questions in the future, we’re always here to support you!

We’re very sorry to hear about your experience and truly appreciate you sharing this feedback. When we reviewed your setup earlier, everything was configured correctly and the TikTok pixel issue you first reported had already been fixed. You reached out about the new issue on Saturday, during the weekend when our team is only partially available. We had already shared the calendly link beforehand, and the next available meeting slot you saw was on Monday — it wasn’t that we asked you to book two days later, it was simply the earliest open time. We also sent follow-up messages and were ready to arrange a weekend call since you mentioned it was urgent, but by the time we checked your reply, the app had already been uninstalled and the review posted. You also scheduled the Monday call, but no one joined from your end. We wanted to connect because you mentioned the issue started after connecting TikTok, and sometimes such problems can come from the platform side, which is why a meeting is important. Regarding the app logging you out — that is normal behavior. When your Facebook or TikTok session expires, Trackify logs you out for security reasons, but this does not affect tracking. Tracking continues in the background, and you only need to log in again if you want to make changes such as connecting new pixels or catalogs. We truly value your feedback and would have been happy to fix everything with you on a call. If you ever decide to give Trackify another try, we’ll be more than glad to assist you personally and make sure your tracking runs smoothly.

Thank you for wonderful feedback—we’re excited to keep supporting your growth.

Thank you for your feedback! We’re glad you loved our service. Providing great customer support is always our priority!

Thanks for your feedback. Just to clarify—annual billing is optional, and you always have full control to choose monthly or annual plans inside the app. The monthly plan is automatically assigned based on your Shopify subscription tier, and you also get a 7-day free trial to test the app before paying. We noticed the app was installed for only about 12 minutes, and no message was sent to our support team before leaving this review. We also emailed you after you uninstalled the app to clarify, but didn’t receive any response. We’re always happy to help and clear up any confusion. – Trackify Support

Thank you for your feedback! We’re glad you loved our service. Providing great customer support is always our priority!

Thank you for your kind words! We’re thrilled to hear you had an excellent experience with our customer service. Your satisfaction is our top priority!

Thank you for your feedback! We’re delighted to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and we appreciate your support.

Thank you for your feedback. We are glad to hear that our support team was patient, professional, and able to resolve your concerns. Providing exceptional service is our priority, and we truly appreciate your trust in us.

We really appreciate your kind words and recommendation. Happy to know the app is working great for you!

Thank you so much for being a long-time Trackify user and for your kind words about our support team. We’re glad you reached out regarding the currency issue, and we’re always here to ensure everything runs smoothly. Please don’t hesitate to contact us anytime you need assistance.

Thank you for your feedback! We’re glad we could help you get everything set up smoothly. Our team is always here if you need further assistance.

Sorry for the confusion you experienced. Trackify was installed and set up correctly, but the issue you faced was due to a browser cache conflict, which can prevent Pixel Helper from showing the correct data. We recommended checking in Incognito Mode, clearing your cache, or doing a hard refresh — any of these steps would have resolved the issue. Our team also offered to walk you through the fix on a Zoom call and provided a scheduling link, but unfortunately, this was declined. We’re always happy to provide step-by-step assistance to ensure everything works smoothly. Please know that our support team remains available anytime you’d like to give Trackify another try.

Thank you so much for your kind words! We truly appreciate your trust in Trackify and are glad to be part of your journey.

Thank you for your feedback. Since Trackify has already been uninstalled, the TrackifyXRetarget event is no longer firing from your store. What you are seeing in Facebook Manager is most likely historical data or a result of your browser cache. We recommend clearing your cache to view the latest data. Rest assured, no active events are running from Trackify anymore.

We truly appreciate your feedback! It’s wonderful to hear that both our app and support team made a positive impression.