Trackify Facebook Pixel,TikTok

We’re very sorry to hear about your experience and truly appreciate you sharing this feedback. When we reviewed your setup earlier, everything was configured correctly and the TikTok pixel issue you first reported had already been fixed. You reached out about the new issue on Saturday, during the weekend when our team is only partially available. We had already shared the calendly link beforehand, and the next available meeting slot you saw was on Monday — it wasn’t that we asked you to book two days later, it was simply the earliest open time. We also sent follow-up messages and were ready to arrange a weekend call since you mentioned it was urgent, but by the time we checked your reply, the app had already been uninstalled and the review posted. You also scheduled the Monday call, but no one joined from your end. We wanted to connect because you mentioned the issue started after connecting TikTok, and sometimes such problems can come from the platform side, which is why a meeting is important. Regarding the app logging you out — that is normal behavior. When your Facebook or TikTok session expires, Trackify logs you out for security reasons, but this does not affect tracking. Tracking continues in the background, and you only need to log in again if you want to make changes such as connecting new pixels or catalogs. We truly value your feedback and would have been happy to fix everything with you on a call. If you ever decide to give Trackify another try, we’ll be more than glad to assist you personally and make sure your tracking runs smoothly.

Sorry for the confusion you experienced. Trackify was installed and set up correctly, but the issue you faced was due to a browser cache conflict, which can prevent Pixel Helper from showing the correct data. We recommended checking in Incognito Mode, clearing your cache, or doing a hard refresh — any of these steps would have resolved the issue. Our team also offered to walk you through the fix on a Zoom call and provided a scheduling link, but unfortunately, this was declined. We’re always happy to provide step-by-step assistance to ensure everything works smoothly. Please know that our support team remains available anytime you’d like to give Trackify another try.

Hi Pangama Jewelry, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your frustration with our app. I understand how important it is to have a dependable tool for your store. It seems that we didn’t receive any direct communication from you regarding the issues you encountered. Our support team is always here to help and resolve any problems you may face. If you do experience any difficulties in the future, please reach out to us so we can assist you directly. We are continuously working to improve our app and support services. Your experience is important to us, and we hope to have the opportunity to provide a better experience for you moving forward. Best regards, Cristal Tech Support Manager

Hi Enrico Eyewear, We are sorry that you went through this experience, but we have certainly not committed fraud. We had not received any payment from you, so we were unable to issue you a refund at that time. We applied a credit to your account to rectify this situation and will contact you to with evidence that the credit was applied.

Hello Properkicks, We are sorry you are experiencing issues with our application. As we know our app is generating the long-term token which usually last for 3-4 months. We believe this is a Facebook issue because of two possible reasons, either changing your Facebook password frequently or logging into multiple Facebook accounts and/or devices. We highly suggest you check with your Facebook support regarding this problem.

Greetings to you! First and foremost, thank you for taking the time to provide such an elaborate and glowing review. We appreciate that you could reach out to get the assistance you needed for your store. Although we know that there can be bugs, we are here to help whenever you need it. It is great that Trackify X Facebook Pixel can give you more enhanced detailed tracking that you desire. Stephanie & The Customer Support Team

Hello to our friends at Amoprimee Thank you for leaving us this feedback. This is Tanu, the Customer Success Manager at Trackify Our app is used by many traders and has served most of them very well. You installed the app, left a negative review, and then uninstalled it within an hour without ever asking support for help. If you had asked us for help, we would have gladly taken care of it. You mentioned the person "Mavis" but we have never heard of the person "Mavis"... Can you please help us to understand the problem you were facing? We have sent you an email. Please check your email and let us know the details so we can investigate further. We offer live chat support 24/7 Monday through Friday. Please contact us via the in-app live chat feature and we will respond to you within minutes to resolve any issues. Tanu & The Trackify Support Team

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify. I am sorry to hear that your issue was not resolved during your first interaction with our support team. I have taken this case upon priority and am personally following up to ensure that your issue is resolved ASAP. We love to offer complimentary live screen-share calls to all our valued clients - but it sounds like we missed our appointment, which is not normal around here. Sincerest apologies if we missed the mark. I will ensure that you receive your onboarding call ASAP without fail. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process. Regards, Pushpesh & the Trackify Support Team

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify. I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration due to the delay by the team in replying to you. I'm VERY sorry about this, it is not at all what we aim for. We would like to schedule a live call with you so that we can look at the issue and resolve it right away. Can you please check your email and schedule a call at your convenience? With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process. Regards, Pushpesh & the Trackify Support Team

Hello friends at Happy Endings® We are happy you took the time to write this great review! Thank you! :-) We are glad our support team could assist you! We wish you and your store all the best :-) Tanu & The Trackify Support Team

Hello friends at GOGIRGIT.COM Thank you for leaving this fantastic review! We will let Dylan know that his assistance is greatly appreciated :-) We know you will have a great experience :-) Don't hesitate to reach out to us with any questions you may have -Tanu & The Trackify Support Team

Hi, Pete's, Thanks for raising your concern. We worked hard to get this resolved for you. Please email us if there is anything else we can do to help you? We are always at the forefront to solve any problem that our customers face. Our customer support is always here to help. Let us know how else we can serve you? Thanks so much. Tanveer & The TrackifyX Support Team

Hello! Thanks for leaving us a message with your concern. We understand the frustration and annoyance you have gone through when the team has not reached out to you on time. We are so sorry about what happened here ( It is not normal with our app.) The team has worked hard to get this resolved for you. At the same time, I want to clarify Tanmay was especially working on your stores for solving all the issues. There might be just a delay in telling you the same. But we apologize for not giving you information on the time. We really want to treat all our customers well and wanted to solve their issues as fast as possible. If you think and feel that team has helped you in resolving your issues. I would request you to stay with us and we promise to offer you an A+ Service. -Tanu & The Trackify Support Team -----------------------------Original reply----------- Hello friends at Inner Wisdom Store Thank you for leaving us this amazing review! We appreciate the kudos! We will definitely extend your gratitude to our support team :-) We wish you great success! -Melissa & The Trackify Support Team

Shan: Thank you for your honest feedback! We always appreciate it when we can learn how to improve our app and our service. We are sorry that you had a bad experience with our help desk. The implementation of Server-Side events in Trackify is actually the easiest and most seamless in the industry. You literally just click a checkbox in the Pixel Engine page and it's done. Trackify was - again - first in implementing this cutting edge technology in Shopify, even before Shopify created their own basic pixel integration with "CAPI" as they call it. And just like with browser pixel events, Trackify again has a cutting edge over the basic Shopify/Facebook integration with regards to the Server-Side events. Since this technology is brand new, and Shopify has introduced additional confusion by merging the "CAPI" integration with sales channels and their "Facebook Marketing" app, our helpdesk wasn't completely up to speed yet to provide in-depth responses to your detailed questions that go beyond what we have in our help articles and videos. But if you would like to come back to Trackify, we will be happy to have a screen sharing call with you and walk you through everything in detail.