Trackify Facebook Pixel,TikTok
Trackify: Multiple Facebook Pixel, CAPI & Retargeting Ads
Rating
4.9
feedback
892
chart
#389
All reviews
Rating Breakdown
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July 29, 2020
Biggest mistake I made yet, installing this app. Lost thousands of dollars from this not reporting correctly. Only 1/3 of the purchases are tracking in Facebook. Update for app response. OCU was setup by your team. I reached out to OCU support. They said your app stated to direct all support to you. OCU was your issue. You performed a test purchase and stated it was working. Support was not being helpful at all. On top of finding out Trackify changed the Product Identifier to SKU's and now cant change it back. Let me put a number here for you. Dynamic Retargeting ad revenue - 7 days I ran your app. $2,606.26 - Previous 7 days. $14,240.24 Yes I had a 1 star experience with your app.
July 18, 2020
Didn’t use it and not received a message my free trial ending. Bad customer service and money gone so I wouldn’t recommend to anyone
Hi Timo: We appreciate reviews from users like you! We are not showing any interaction from you in our customer service chat or email. Please consider removing this review as you are criticizing customer service without ever having reached out to us!
July 26, 2020
2nd Update: Changing it back to 1 star. The developer wasn't happy with my 2 star review and sent a condescending email talking about MY response time what a joke. Just so we're on the same page Thomas, when I said I was looking for a response like this weeks ago, I was talking about some actual customer service. Not your generic ass "oh it's out of our control, you'll just have to deal with it" answers. Somehow, you were able to provide the answers I was looking for AFTER I left a bad review. Isn't that funny. Update: I've changed my review from 1 star to 2 stars because the owner explained the situation to me and tried solving the issue. He seems like a good guy but if only I received this type of service before leaving a bad review then I would've still been their customer. It was crystal clear that he only reached out to me after he saw my review (even asked me to delete it on his email). Reacting a little too late. If there was a 0 stars option I would 100% go with that. Terrible customer service. My app crashed one day and prompted me to redownload it. They said they would refund me if I got charged again. My first bill was for $60 from 6/26 to 7/26. I got a 2nd "prorated" bill from 7/16-8/14. Prorated yet they're charging me double from 7/16-7/26, what's the logic in that. They show no signs of an effort to try to make things right at all. The customer service rep makes it seem like THEY'RE doing ME a favor when it was THEIR crappy app that crashed and made ME go through all this extra trouble. You'd think that for $60/month, their customer service would be at the very least decent. What a joke.
Thank you for taking the time to leave a review! We believe that you are misreading the charges that were applied by Shopify. We tried to explain how that “prorated” charge works. You didn’t mention that you have any issues with the app. We’ll be happy to support you in any way, and as we offered before make adjustments for any possible overcharges.
July 14, 2020
Giving them a single star rating only because the system won't accept zero stars!!! Horrible experience using trackify. The expensive app promises a lot but all I have seen the trying is to make u upgrade to next level. Dealing with their customer care is a nightmare coming true.
Mohamed Ashiq K.A.: We appreciate you taking the time to leave your review! Looking back through our in-app chat tickets with you, we can see that we spent hours with your questions and responded within the normal turn-around time every time. Most of our users give us 5 stars, especially for our outstanding customer service. As far as faulting us for offering advanced features that could be to your benefit we feel that it's every store owner's choice to select the service level they feel is most appropriate for them. We'll be happy to continue to provide excellent service to you at any level should you choose to use our apps again.
Nov. 27, 2019
lol, just lol . I don't recomand this app at all, well this is the lamest customer service i ever met, i just asked questions and i got only seen for hours, then asked again and again seen... what's wrong with you guys?
Using app
5 days
Total reviews
1
Average rating
1.0
Sept. 12, 2019
I was excited at first because it was recommended by a good friend. Followed all the steps in the videos but some of them aren't updated and missing information. Contacted support, they took a day just to tell me to turn off my ad blocker... It was really weird, they have a "clean uninstall feature" which is suppose to delete all code... yet I tried it and it doesn't remove all the code. Been contacting support since but they take forever... Will be looking for another option.
Sept. 5, 2019
it will fuck up ur facebook pixel coding if u opt to switch out so then you will have to be forced to use them.
Hey Yens: We appreciate any reviews that are based on actual insights and trying the app within our free trial. We're showing that between your first install and uninstall you checked out the app for exactly 15 minutes. (https://www.screencast.com/t/5EYidm6kG1Hl) We'll be happy to help you with any misunderstandings you may have about how to set up and use Trackify. As a matter of fairness to our developers as well as current and future users, we ask that you kindly remove this review until you are in a position to provide a more educated opinion. Trackify Support
Aug. 9, 2019
The app seems to work at first , but i'm having issues with my pixel after installed, and the support is not even answering my questions , I did send messages days ago , and did not hear from them. I Can't recomend this app beacuse I'm not having a good experience + the support doesn't work.
Igor, thank you for your review! We have checked your communication with our support and found that all of your inquiries received responses within a few hours of you posting them. And there were MANY interactions with you. Please consider editing or removing your review as the main issue seems to have been lack of support which we don't find to be justified. We will be happy to continue to help you trouble shoot your Facebook pixel issues if you would like to try the app again.
July 25, 2019
Pathetic customer support. The app founder is also the one of the customer service executive even if he's online he'll not reply to your queries. Also very egoistic and blatantly refused to solve my problem told me that it is facebook problem
If you check the other reviews you'll notice that our customer service is usually getting the highest praises. Rarely users have such a bad attitude and are impatient with Facebook features that they won't take the time to learn how things work and rather blame the app or the support or whatever... We don't really have any further explanation or apology in this case. Just moving on and doing our best.
May 3, 2019
REALLY GREAT APP - if it actually worked, but its full of bugs and every time you reach the Support they say its must be a Facebook bug.... Spend oceans of time trying to make it work but i gave up
Thanks for your review, Jonas! Sorry you weren't happy with our service. I went through all your customer service tickets from the past 10 days and they all refer to the catalog and feed builder feature of Trackify. There are in fact irregularities ("bugs") in Facebook concerning that feature, and we have done what we could to help you mitigate and resolve the issues you were facing. Since there are some complexities involved with the catlaog in Facebook itself, we would be happy to assist in actually setting up the catalog to your liking in your Facebook account so you don't have to spend time figuring it out yourself. The Trackify Feed Builder is one of the most powerful feed builder apps in Shopify, and is definitely up to the task of running great DPA ads. Besides that, it is only a side feature of our app. We would invite you to take us up on our offer and appreciate your consideration of giving us an opportunity to change your review.
March 12, 2019
This App doesn't work at all. Stay Away! Had to de-install and delete their code from the our theme.
Thank you for your review! Today's outage was out of our control as our new datacenter had a network maintenance event that disconnected both our main and our redundancy servers from the network. We have been working hard on ongoing improvements to Trackify and would hope that you would give it and the brand new TrackifyX another shot. Your frustration is understandable, and we share it completely. Trackify can be removed easily by using the Clean Uninstall feature from within the app. But we understand that you were unable to take the time to follow these instructions. We will be adding another server in a different location as additional failover redundancy. But as fairly regular failures with much larger companies, like Facebook and Shopify show, there is no way to avoid temporary issues completely. Please let us know if you would like to try the superior Pixel Engine of TrackifyX!
March 12, 2019
Zero Stars! Deleted it on all our Stores. This app has many issues. Woke up this morning and pixel doesn't fire, because their server is OFFLINE or not available. This happened last year at least twice. better use Shopify Pixel or another APP.
Thank you for your review! Today's outage was out of our control as our new datacenter had a network maintenance event that disconnected both our main and our redundancy servers from the network. We have been working hard on ongoing improvements to Trackify and would hope that you would give it and the brand new TrackifyX another shot. Your frustration is understandable, and we share it completely. Trackify can be removed easily by using the Clean Uninstall feature from within the app. But we understand that you were unable to take the time to follow these instructions. We will be adding another server in a different location as additional failover redundancy. But as fairly regular failures with much larger companies, like Facebook and Shopify show, there is no way to avoid temporary issues completely. Please let us know if you would like to try the superior Pixel Engine of TrackifyX!
Feb. 11, 2019
HORRIBLE APP DO NOT INSTALL IT. They will charge you even after canceling during the trial period and support is non-existent.
Oct. 22, 2018
I tried this app for a day and had trouble. Now my store is counting double conversions and my pixel wont fire correctly. DO NOT USE
Aug. 6, 2018
Technical support is disgusting. Installed all the tags did everything as needed, but did not work catalog feed for retargeting. They wanted from me 100$. But I paid for a month 50$. The issue was not enough traffic.
June 7, 2018
Extremely buggy app. Works one minute then not the next. It's a great idea if it worked. Lost a few days revenue at least from audience issues. Audiences were all created but didn't populate or update properly. Too much of a risk to use this app. Please try fix bugs and I will use it again once assurance behind its reliability.
Nov. 17, 2017
HORRIBLE APP DO NOT INSTALL IT. They will charge you even after canceling during the trial period and support is non-existent.
Sept. 28, 2017
I installed the app and then I unistalled because at the time, I didn't have time to try the app. I unistalled after one day. They say the trial period is 10 days, apparently not. Now I have a charge of 20$ of an app that i didn't even try. I don't recommend installing this app.
Sept. 27, 2017
Very bad support. Not usefull app. I have mailed then since last 2 days and they are not even reply on it. They provide 10 days support but all are gone in support so can use app.