Trackify Facebook Pixel,TikTok
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These guys are doing great work. Customer support is very good and kind. I'm impressed with the service. I hope the product is as good as the service.
Thank you for the kind words! We’re glad you’re happy with our support, and we’re confident the product will live up to your expectations. We’re always here if you need any help!
Great support and very helpful team! I had an issue with the dashboard and pixel configuration, and they responded immediately. We jumped on a Zoom call, and they walked me through everything step-by-step. They explained the settings clearly, fixed the pixel setup, and made sure everything was working properly.
Thank you for wonderful feedback—we’re excited to keep supporting your growth.
Amazing support!! Fast, reliable, and truly worth recommending!!
Thank you for wonderful feedback—we’re excited to keep supporting your growth.
Customer support helped me setup quickly. Thanks!
Thank you for sharing your experience! We’re happy to know our support team could help you get everything set up quickly. If you ever need anything else, we’re just a message away!
The support team helped me with the app and I was able to install several pixels.
Thank you so much for your feedback! We’re really glad to hear that our support team was able to assist you and that you successfully installed multiple pixels without any issues. If you ever need more help or have questions in the future, we’re always here to support you!
Terrible Experience — Completely Broke My Tracking This app literally destroyed my tracking setup. As soon as I connected TikTok and Meta through Trackify, everything stopped working — no sales, no data, and my ads started wasting money with zero return. The support team is extremely slow — they told me to book a meeting after two days while I’m losing money every single day. That’s unacceptable for an app that claims to offer “advanced tracking.” On top of that, the app keeps logging me out for no reason, which makes managing anything even more frustrating. Honestly, this app is a total mess. I don’t recommend anyone to fall into this trap. I’ll be removing it immediately.
We’re very sorry to hear about your experience and truly appreciate you sharing this feedback. When we reviewed your setup earlier, everything was configured correctly and the TikTok pixel issue you first reported had already been fixed. You reached out about the new issue on Saturday, during the weekend when our team is only partially available. We had already shared the calendly link beforehand, and the next available meeting slot you saw was on Monday — it wasn’t that we asked you to book two days later, it was simply the earliest open time. We also sent follow-up messages and were ready to arrange a weekend call since you mentioned it was urgent, but by the time we checked your reply, the app had already been uninstalled and the review posted. You also scheduled the Monday call, but no one joined from your end. We wanted to connect because you mentioned the issue started after connecting TikTok, and sometimes such problems can come from the platform side, which is why a meeting is important. Regarding the app logging you out — that is normal behavior. When your Facebook or TikTok session expires, Trackify logs you out for security reasons, but this does not affect tracking. Tracking continues in the background, and you only need to log in again if you want to make changes such as connecting new pixels or catalogs. We truly value your feedback and would have been happy to fix everything with you on a call. If you ever decide to give Trackify another try, we’ll be more than glad to assist you personally and make sure your tracking runs smoothly.
Thank you for wonderful feedback—we’re excited to keep supporting your growth.
First thing you'll see after the installation is the subscription annually option you can't pass, even you just want a month... looks really scammy at this point. App couldn't be tested yet.
Thanks for your feedback. Just to clarify—annual billing is optional, and you always have full control to choose monthly or annual plans inside the app. The monthly plan is automatically assigned based on your Shopify subscription tier, and you also get a 7-day free trial to test the app before paying. We noticed the app was installed for only about 12 minutes, and no message was sent to our support team before leaving this review. We also emailed you after you uninstalled the app to clarify, but didn’t receive any response. We’re always happy to help and clear up any confusion. – Trackify Support
love it. Good customer service!
Thank you for your feedback! We’re glad you loved our service. Providing great customer support is always our priority!
Excellent customer service!
Thank you for your kind words! We’re thrilled to hear you had an excellent experience with our customer service. Your satisfaction is our top priority!
Customer service is Great!
Thank you for your feedback! We’re delighted to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and we appreciate your support.
I’ve been using the Trackify app for our Shopify store for a long time, and their support has always been excellent with quick responses. Today, I noticed through the Chrome Pixel Helper extension that our store’s currency was being recorded incorrectly. Even though our official currency is set to GBP, the pixel was showing USD in certain sections. I immediately reached out to the Trackify support team, and Etienne along with their dev team resolved the issue within 30 minutes. I highly recommend this app to anyone running a Shopify store who wants reliable pixel and API tracking.
Thank you so much for being a long-time Trackify user and for your kind words about our support team. We’re glad you reached out regarding the currency issue, and we’re always here to ensure everything runs smoothly. Please don’t hesitate to contact us anytime you need assistance.
Great help setting everything up.
Thank you for your feedback! We’re glad we could help you get everything set up smoothly. Our team is always here if you need further assistance.
good customer support
Thank you so much for your kind words! We truly appreciate your trust in Trackify and are glad to be part of your journey.
Trackify deinstalled but we still seeing TrackifyXRetarget event in fb manager, why?
Thank you for your feedback. Since Trackify has already been uninstalled, the TrackifyXRetarget event is no longer firing from your store. What you are seeing in Facebook Manager is most likely historical data or a result of your browser cache. We recommend clearing your cache to view the latest data. Rest assured, no active events are running from Trackify anymore.
Amazing support! They help me with both store, all clear, pleasent :) Rarely grateful
Thank you for your feedback! We’re glad you loved our service. Providing great customer support is always our priority!
muy buena respuesta de soporte.
Thank you for your feedback! We’re glad you loved our service. Providing great customer support is always our priority!
Super helpful team! They fixed my tracking issue quickly. I was struggling with Meta tracking, but thanks to their support I can now get accurate data. Big thanks
Your feedback means a lot! We’re delighted that our team could provide timely support and ensure your Meta tracking runs smoothly with accurate insights.
PERFECT
We truly appreciate your feedback. It’s wonderful to know your experience with Trackify was good.
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