Trackify Facebook Pixel,TikTok
Trackify: Multiple Facebook Pixel, CAPI & Retargeting Ads
Rating
4.9
feedback
881
chart
#253
All reviews
Rating Breakdown
Review RSS Feed
Dec. 11, 2023
This is the worst app ever. Support team is not bad but app itself is not doing a good job. If you are choosing this app because it is cheaper than triplewhale and hyros don't do it. I lost a lot of money because of this app. Serverside api keeps disconnecting everyday by itself which is affecting ad results very bad.
Hello Properkicks, We are sorry you are experiencing issues with our application. As we know our app is generating the long-term token which usually last for 3-4 months. We believe this is a Facebook issue because of two possible reasons, either changing your Facebook password frequently or logging into multiple Facebook accounts and/or devices. We highly suggest you check with your Facebook support regarding this problem.
Dec. 9, 2023
I've been using the service and paying for several months - lately I received 3 emails with a date countdown that my trial is expiring in 15 days, then in 3 days and now. I sent multiple emails trying to verify why this is happening and if everything will continue to work as expected in the back-end with 0 responses so my review is; the tool is fine but there is 0 customer service so if you ever need help like myself, you might be stuck figuring it out. I might just uninstall and support someone else.
Hello Kakushin, Thanks for leaving us this 5-star review! We are happy we could assist you. The Support Team
Dec. 6, 2023
Deepanjoy was very helpful with helping us out with setting up the app
Greetings Pecco, It is great that Deepanjoy was able to assist you with setting up your app the way that you wanted. Thanks for acknowledging his support! The Support Team
Dec. 6, 2023
回复非常及时，当天就约了会议帮助安装，希望后面能顺利追踪
嗨 HAIRWANNA， 我们很高兴看到这篇评论。谢谢！很高兴您能够通过与我们的支持团队成员会面来快速解决您的需求。如果您需要其他任何信息，请随时与我们联系！ The Support Team
Dec. 6, 2023
Support team is excellent
Hi there Ozeqo, Thank you for recognizing our amazing support team and leaving this review! We are here to help anytime you need us. The Support Team
Nov. 30, 2023
ik goed hulp gevonden hartelijk bedank
Hoi Danait Desale! Heel erg bedankt voor het erkennen van de steun die je van ons team hebt gekregen.Wij zijn u graag van dienst. Het ondersteuningsteam
Nov. 29, 2023
Great. Customer service is great, easy to reach and always ready to help.
Greetings powerzona, It is great that you were able to use our support team to assist you and that they were responsive and able to help you! Thanks for acknowledging us with this review. The Support Team
Nov. 28, 2023
Had a problem tracking my ads. The connection to the pixel did not work properly. After asking support, my question was answered very quickly. Then I was helped perfectly by Deepanjoy. Clear explanation and quick help. Thanks again.
Hello ESJA Fashion, We are so glad that you were able to reach out to Deepanjoy and get the support you needed to work on your pixel! Thanks for recognizing his efforts and for leaving us this great review. The Support Team
Nov. 27, 2023
Great customer support! Had a small issue, they organized a call and within few minutes issue was solved! Fast and efficient!
Hello MooSnuggle, We love to hear that you were able to get on a call and get resolution to your issue! Thanks for acknowledging by leaving this great review. We are here to help you with whatever you may need. The Support Team
Nov. 24, 2023
Very good support. I had a problem with tracking on Tiktok - we jumped on a zoom call and they helped me out very fast!
Hi there Blastshop, We appreciate this review and the time you took to leave it! We are happy that you were able to jump on a Zoom with our support team and get the assistance you needed to set up the tracking in Tiktok. Thank you! The Support Team
Nov. 23, 2023
TOP
Hi sevenfiftystore, Thanks for the 5-star review. We are here if you need us. The Support Team
Feb. 14, 2024
10/10 customer support! Thank you, Tanmay. He provided the best customer service. He really helped me to fix the problem
Greetings! Thanks for acknowledging our support team member, Deepanjoy. We are glad to hear that he was able to assist you. The Support Team
Nov. 23, 2023
Great App, easy to configure, fast and good support!
Hello Weinspirits, Thanks for the 5-star review of Trackify X Facebook Pixel. We are happy that we could give you the support you needed to set up the app. Have a great season! The Support Team
Nov. 23, 2023
Thanks for setting it up! Very patience and friendly operator. Deepanjoy Best wishes for the upcoming holidays ♥
Greetings Veni Vidi Vendi, Thanks for your great review! We are happy to hear that Deepanjoy was able to assist you with setting up your app the way that you wanted. Have a great holiday season! The Support Team
Nov. 22, 2023
J'adore cette intégration facebook, c'est la meilleure intégration que j'ai trouvé sur shopify app, le support est vraiment au top, je recommande ! 100%
Salut Fabulartz! Merci pour votre avis fantastique! Nous vous remercions d’avoir pris le temps de reconnaître non seulement l’application, mais aussi notre incroyable équipe d’assistance. Passez d’excellentes fêtes de fin d’année. L’équipe d’assistance
Nov. 17, 2023
Heel goed, doordat ik meteen de volgende dag een call kon inplannen kon ik snel aan de slag met mijn website! ~Deepanjoy is heel behulpzaam!
Groetjes Curabee, We houden van deze recensie en waarderen uw erkenning van onze app! Deepanjoy is geweldig en helpt verkopers zoals jij graag om je winkel in te richten zoals jij dat wilde. Laat het ons weten als je iets nodig hebt en wanneer je maar wilt. Het ondersteuningsteam
Nov. 17, 2023
Good app, very easy to connect the pixel and conversion API with Facebook. Great customer service too
Hi there Hannah and Henry UK, We appreciate this great review and thank you for leaving it! It is great to hear that you were able to use our support services to make your content what you wanted. We are here if you need anything! The Support Team
Nov. 15, 2023
TOP SERVICE! Ik ben echt super goed geholpen met het instellen van mijn tiktok én facbeook pixel. Zelfs met de huidige updates met facebook en de taal barriere uitstekend geholpen. Echt top.
Hallo daar LUMIXTORE, Bedankt voor deze geweldige recensie! We zijn blij te horen dat je je TikTok- en Facebook-instellingen hebt kunnen krijgen zoals je wilde dat ze eruitzagen, zelfs met de taalbarrière. We zijn hier om te helpen op elk moment! Het ondersteuningsteam
Nov. 15, 2023
Great app and full live chat support
Hi Rebuild Love, Thank you for the 5-star review and for acknowledging our great support team. It is great that Trackify X Facebook Pixel is working for your business. The Support Team
Dec. 4, 2023
Ik ben weer geweldig geholpen met mijn situatie. Ik kon niet verser en mijn instelling stonden verkeerd. En Deepanjoy heeft me weer goed geholpen. TOP!!
Hallo daar Fadia's Goods, Het is altijd geweldig om te horen dat Deepanjoy je heeft kunnen helpen met je app. Hij is een superster en we stellen het op prijs dat u zijn steun erkent. Bedankt! Het ondersteuningsteam