TrackingMore Order Tracking
Multi-carrier order tracking API: cut WISMO & boost repeats
Rating
4.8
feedback
315
chart
#71
All reviews
Review RSS Feed
Sept. 20, 2023
Ashley did everything to find solutions to my problems I really appreciate it
Knowing that we've contributed positively to your experience means the world to us. We continuously strive to create an exceptional experience for all our customers, and your kind words reaffirm that we're on the right track. Best regards, The Trackingmore team
Sept. 20, 2023
Excellent customer service!
We just wanted to say thank you very much for taking the time to provide a 5-star review. We are pleased to learn that you had a positive experience our app and in our customer service . Best regards, Trackingmore Team
Sept. 19, 2023
I need to look for an alternative as I have had issues with this more than once. the correct updates and latest updates are not coming through to Shopify - their excuse is they put this from the carriers (my recent example was an order that was changed from Hermesworld to Global Cainiao to Evri) they keep asking me what to change this to, to display the correct information. 1 - we should be raising these basics and 2 as a tracking expert you need to tell business owners what is the best route to take. Constantly have to babysit orders to make sure the correct info is displayed for the relevant trigger to be triggered and notify my customer instead of focusing on how to run my business.
Thank you for taking the time to share your feedback on our app. We're sorry to hear that you had a less-than-ideal experience, and we'd like to assist you in any way we can. Additionally, if you have any immediate concerns or questions, please feel free to contact our customer support team . We are here to assist you and ensure your experience with our app is positive. Best regards, The Trackingmore team
Sept. 16, 2023
I must say, the entire app is truly awesome, but what sets it apart is the outstanding support! Their customer service team goes above and beyond to assist users. Highly recommend!
Your words highlight the passion and dedication we put into our work. It's incredibly rewarding to know that our efforts have made a positive impact on your experience. Your review serves as a reminder of why we love what we do and motivates us to keep striving for excellence. Sincerely, The Trackingmore team
Sept. 15, 2023
So easy to setup & track. Thank team!
Store
My Store
Using app
1 minute
We wanted to extend our heartfelt gratitude for taking the time to leave a 5 star review . We are thrilled to know that you had a positive experience with our App. Best regards, The Trackingmore team
Sept. 12, 2023
very simple
Knowing that we've contributed positively to your experience means the world to us. We continuously strive to create an exceptional experience for all our customers, and your kind words reaffirm that we're on the right track. Best regards, The Trackingmore team
Sept. 11, 2023
great
Thank you for taking the time to leave us a review. We're glad to hear that you found our tracking app helpful and our support team was able to assist you through live chat and resolve any issues you had. But we're sorry to hear about the little problems you experienced. We always strive to provide the best possible experience for our customers, and we appreciate your recommendation. If there's anything else we can do to improve your experience, please don't hesitate to reach out. Best regards, The TrackingMore Team
Sept. 26, 2023
UPDATED: Everything was fixed, they also refunded me for a month, then they continued to update me. I still continue to use this app.
Thank you for taking the time to share your feedback on our app. We're sorry to hear that you had a less-than-ideal experience, and we'd like to assist you in any way we can. Additionally, if you have any immediate concerns or questions, please feel free to contact our customer support team . We are here to assist you and ensure your experience with our app is positive. Best regards, The Trackingmore team
Sept. 5, 2023
Serious privacy issues! I tried using this app and uninstalled it in hours due to app security. In customer support chat I have seen all chats and info from different shops. I had access to other stores and their order info (including customers info) prior integration. I have never been so shocked - DO NOT INSTALL.
We're genuinely sorry to hear about your negative experience with our app, and we appreciate your feedback. We understand how important it is for our users to have a seamless experience, and we apologize for falling short of your expectations. Our team is dedicated to improving the app and addressing any issues promptly. Your input will help us identify and fix the problem you faced. Sincerly, The Trackingmore team
Aug. 24, 2023
I have tried many of the tracking apps and this one stands out as the best based on features, notifications and price. The only thing better than the app was the support from Ashley, I had a small issue with getting tracking to sync up to my site which they have gone above and beyond to try and help. 5 Stars.
We wanted to extend our heartfelt gratitude for taking the time to leave us such a wonderful review. Your kind words truly made our day, and we are thrilled to know that you had a positive experience with our customer services . Best regards, The Trackingmore team
Aug. 21, 2023
Richie de TrackingMore m'a tellement aidé que j'étais gêné de lui redemander des services puisque qu'elle trouver à chaque fois la solution.
Savoir que vous avez vécu une expérience fantastique avec nos services est la raison pour laquelle nous nous efforçons de vous offrir le meilleur. Votre avis nous motive non seulement, mais aide également les autres à prendre des décisions éclairées concernant notre choix. Nous apprécions le temps que vous avez pris pour partager vos réflexions et vos expériences. Sincèrement, L'équipe Trackingmore
Aug. 4, 2023
Ashley is perfect. she helped me very fast and helpfull! love her <3
Thank you so much ! Your words highlight the passion and dedication we put into our work. It's incredibly rewarding to know that our efforts have made a positive impact on your experience. Your review serves as a reminder of why we love what we do and motivates us to keep striving for excellence. Sincerely, The Trackingmore team
Aug. 3, 2023
Great customer support. My support agent Mary was quick to respond and very effective. Definitely recommend since they offer a free plan.
We wanted to extend our heartfelt gratitude for taking the time to leave us such a wonderful review. Your kind words truly made our day, and we are thrilled to know that you had a positive experience with our customer services . we strive to provide top-notch quality and exceptional customer service, and your feedback reaffirms that we are on the right track. Best regards, The Trackingmore team
July 28, 2023
I really like the design of the app! I also wanted to change a view things and needed some help from the support team. They replied within minutes and solved the issue quick :) Can really recommend it!
Knowing that we've contributed positively to your experience means the world to us. We continuously strive to create an exceptional experience for all our customers, and your kind words reaffirm that we're on the right track. We believe that open communication with our customers is essential, so if you ever have any suggestions or additional feedback, we'd love to hear from you. Your insights are invaluable in helping us grow and provide the best possible service. Sincerely, The Trackingmore team
July 19, 2023
One of my favorite apps on Shopify. Convenient for both me and customers. Also great support! Thank you
Using app
About 1 month
Total reviews
2
Average rating
5.0
Wow! We are overjoyed to read the incredible review you left us. On behalf of the entire team at Trackingmore, I want to express my deepest appreciation for your thoughtful and positive feedback. It's customers like you who make our work so rewarding and fulfilling. Knowing that we were able to provide you with an exceptional experience means the world to us. Sincerely , Trackingmore Team
July 13, 2023
très bonne application utile pour mon shop je recommande si vous voulez vraiment un shop de qualité!
Nous apprécions votre confiance dans nos produits/services et votre volonté de partager votre satisfaction avec les autres. Ce sont des clients comme vous qui nous inspirent à rechercher continuellement l'excellence. Encore une fois, merci d'avoir pris le temps de laisser un avis aussi positif. Nous sommes honorés de vous compter parmi nos précieux clients et nous sommes impatients de vous servir à nouveau à l'avenir. Si jamais vous avez besoin d'aide ou si vous avez d'autres commentaires, n'hésitez pas à nous contacter. Chaleureuses salutations, Trackingmore Team
July 12, 2023
This app is great! They offer a free plan that is better than other's paid plans! They have all of the carriers you want, and they will remove the branding for you if you ask. I spoke to Mary today and she was absolutely the best customer service agent I've spoken to in ages. Remember if you want to have a map and the customer's address, you will need to customize the theme that it comes with.
Thank you so Much! We're thrilled to hear that you had a positive experience! It's customers like you who motivate us to continually improve and provide exceptional service. Mary is also very happy reading this . Best regards, The Trackingmore team
July 6, 2023
This app has helped me solve the logistics tracking problem and greatly improve the timeliness of following up with customers, their team support service attitude is also excellent, I highly recommend them!
Thank you for your glowing review of our app! We are delighted to hear that we have been able to help you solve your logistics tracking issues and improve your customer service. At Trackingmore, we are committed to providing exceptional support to our users, and we are thrilled to know that our team has met your expectations. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future. If you have any further feedback or questions, please don't hesitate to reach out. Thank you for choosing Trackingmore! Sincerely, The TrackingMore Team
July 1, 2023
L'application est relativement compliquée à prendre en main. Cependant, le SAV est très réactif et compétent. Merci !
Merci pour votre retour sur notre application TrackingMore. Nous vous serions très reconnaissants si vous pouviez nous faire part des fonctions compliquées et de la manière dont vous aimeriez qu'elles soient simplifiées. Nous sommes impatients d'enquêter et d'offrir une solution qui dépassera vos attentes. N'hésitez pas à nous contacter si vous avez d'autres questions ou préoccupations. Merci d'avoir choisi TrackingMore. Cordialement, L'équipe TrackingMore.
June 19, 2023
Nice app. Some little problems but it's ok thanks to the support super available in live chat. I recommend trackingmore.
Thank you for taking the time to leave us a review. We're glad to hear that you found our tracking app helpful and our support team was able to assist you through live chat and resolve any issues you had. But we're sorry to hear about the little problems you experienced. We always strive to provide the best possible experience for our customers, and we appreciate your recommendation. If there's anything else we can do to improve your experience, please don't hesitate to reach out. Best regards, The TrackingMore Team