TrackingMore Order Tracking
All-in-one order tracking & delivery management for Shopify.
Rating
4.8
feedback
333
chart
#64
All reviews
Review RSS Feed
Sept. 15, 2023
So easy to setup & track. Thank team!
Store
My Store
Using app
1 minute
We wanted to extend our heartfelt gratitude for taking the time to leave a 5 star review . We are thrilled to know that you had a positive experience with our App. Best regards, The Trackingmore team
Sept. 12, 2023
very simple
Knowing that we've contributed positively to your experience means the world to us. We continuously strive to create an exceptional experience for all our customers, and your kind words reaffirm that we're on the right track. Best regards, The Trackingmore team
Sept. 11, 2023
great
Thank you for taking the time to leave us a review. We're glad to hear that you found our tracking app helpful and our support team was able to assist you through live chat and resolve any issues you had. But we're sorry to hear about the little problems you experienced. We always strive to provide the best possible experience for our customers, and we appreciate your recommendation. If there's anything else we can do to improve your experience, please don't hesitate to reach out. Best regards, The TrackingMore Team
Sept. 26, 2023
UPDATED: Everything was fixed, they also refunded me for a month, then they continued to update me. I still continue to use this app.
Thank you for taking the time to share your feedback on our app. We're sorry to hear that you had a less-than-ideal experience, and we'd like to assist you in any way we can. Additionally, if you have any immediate concerns or questions, please feel free to contact our customer support team . We are here to assist you and ensure your experience with our app is positive. Best regards, The Trackingmore team
Sept. 5, 2023
Serious privacy issues! I tried using this app and uninstalled it in hours due to app security. In customer support chat I have seen all chats and info from different shops. I had access to other stores and their order info (including customers info) prior integration. I have never been so shocked - DO NOT INSTALL.
We're genuinely sorry to hear about your negative experience with our app, and we appreciate your feedback. We understand how important it is for our users to have a seamless experience, and we apologize for falling short of your expectations. Our team is dedicated to improving the app and addressing any issues promptly. Your input will help us identify and fix the problem you faced. Sincerly, The Trackingmore team
Aug. 24, 2023
I have tried many of the tracking apps and this one stands out as the best based on features, notifications and price. The only thing better than the app was the support from Ashley, I had a small issue with getting tracking to sync up to my site which they have gone above and beyond to try and help. 5 Stars.
We wanted to extend our heartfelt gratitude for taking the time to leave us such a wonderful review. Your kind words truly made our day, and we are thrilled to know that you had a positive experience with our customer services . Best regards, The Trackingmore team
Aug. 21, 2023
Richie de TrackingMore m'a tellement aidé que j'étais gêné de lui redemander des services puisque qu'elle trouver à chaque fois la solution.
Savoir que vous avez vécu une expérience fantastique avec nos services est la raison pour laquelle nous nous efforçons de vous offrir le meilleur. Votre avis nous motive non seulement, mais aide également les autres à prendre des décisions éclairées concernant notre choix. Nous apprécions le temps que vous avez pris pour partager vos réflexions et vos expériences. Sincèrement, L'équipe Trackingmore
Aug. 4, 2023
Ashley is perfect. she helped me very fast and helpfull! love her <3
Thank you so much ! Your words highlight the passion and dedication we put into our work. It's incredibly rewarding to know that our efforts have made a positive impact on your experience. Your review serves as a reminder of why we love what we do and motivates us to keep striving for excellence. Sincerely, The Trackingmore team
Aug. 3, 2023
Great customer support. My support agent Mary was quick to respond and very effective. Definitely recommend since they offer a free plan.
We wanted to extend our heartfelt gratitude for taking the time to leave us such a wonderful review. Your kind words truly made our day, and we are thrilled to know that you had a positive experience with our customer services . we strive to provide top-notch quality and exceptional customer service, and your feedback reaffirms that we are on the right track. Best regards, The Trackingmore team
July 28, 2023
I really like the design of the app! I also wanted to change a view things and needed some help from the support team. They replied within minutes and solved the issue quick :) Can really recommend it!
Knowing that we've contributed positively to your experience means the world to us. We continuously strive to create an exceptional experience for all our customers, and your kind words reaffirm that we're on the right track. We believe that open communication with our customers is essential, so if you ever have any suggestions or additional feedback, we'd love to hear from you. Your insights are invaluable in helping us grow and provide the best possible service. Sincerely, The Trackingmore team
July 19, 2023
One of my favorite apps on Shopify. Convenient for both me and customers. Also great support! Thank you
Using app
About 1 month
Total reviews
2
Average rating
5.0
Wow! We are overjoyed to read the incredible review you left us. On behalf of the entire team at Trackingmore, I want to express my deepest appreciation for your thoughtful and positive feedback. It's customers like you who make our work so rewarding and fulfilling. Knowing that we were able to provide you with an exceptional experience means the world to us. Sincerely , Trackingmore Team
July 12, 2023
This app is great! They offer a free plan that is better than other's paid plans! They have all of the carriers you want, and they will remove the branding for you if you ask. I spoke to Mary today and she was absolutely the best customer service agent I've spoken to in ages. Remember if you want to have a map and the customer's address, you will need to customize the theme that it comes with.
Thank you so Much! We're thrilled to hear that you had a positive experience! It's customers like you who motivate us to continually improve and provide exceptional service. Mary is also very happy reading this . Best regards, The Trackingmore team
July 6, 2023
This app has helped me solve the logistics tracking problem and greatly improve the timeliness of following up with customers, their team support service attitude is also excellent, I highly recommend them!
Thank you for your glowing review of our app! We are delighted to hear that we have been able to help you solve your logistics tracking issues and improve your customer service. At Trackingmore, we are committed to providing exceptional support to our users, and we are thrilled to know that our team has met your expectations. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future. If you have any further feedback or questions, please don't hesitate to reach out. Thank you for choosing Trackingmore! Sincerely, The TrackingMore Team
July 1, 2023
L'application est relativement compliquée à prendre en main. Cependant, le SAV est très réactif et compétent. Merci !
Merci pour votre retour sur notre application TrackingMore. Nous vous serions très reconnaissants si vous pouviez nous faire part des fonctions compliquées et de la manière dont vous aimeriez qu'elles soient simplifiées. Nous sommes impatients d'enquêter et d'offrir une solution qui dépassera vos attentes. N'hésitez pas à nous contacter si vous avez d'autres questions ou préoccupations. Merci d'avoir choisi TrackingMore. Cordialement, L'équipe TrackingMore.
June 19, 2023
Nice app. Some little problems but it's ok thanks to the support super available in live chat. I recommend trackingmore.
Thank you for taking the time to leave us a review. We're glad to hear that you found our tracking app helpful and our support team was able to assist you through live chat and resolve any issues you had. But we're sorry to hear about the little problems you experienced. We always strive to provide the best possible experience for our customers, and we appreciate your recommendation. If there's anything else we can do to improve your experience, please don't hesitate to reach out. Best regards, The TrackingMore Team
May 31, 2023
Wonderful app with many useful functions. I very much like the option to change the carriers manually for either one particular shipping or in bulk. In addition, you can update the shipping status manually, which in my case is very useful as well. In my case, the carriers for one shipping cane change several times, so the functions described above are absolute gold for me. Also, I like to mention the kind and professional support support team, that has really quick response times.
Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that you find our features helpful and that our support team has provided you with excellent service. We're committed to providing our users with the best possible experience and we're glad we've been able to meet your needs. Thank you for choosing our app and we hope to continue exceeding your expectations in the future!
May 25, 2023
Very hard to keep track of this app sometime. They are constantly making changes in order to try to improve and sometime it affects my previous settings that have already been setup. however the team is top notch and they always do the best to resolve the issue in a timely manner.
Hello there! Thank you for taking the time to update your recent experience with us. We're committed to making things right and making your experience better. Your feedback is valuable to us, and we want to ensure that we're providing the best possible service to our merchants. Thank you again for sharing your feedback with us. Wish you have better experience with us & a prosperous business~ Best regards, TrackingMore Support Team
April 24, 2023
Thanks Richie. the app is the best that i ever used, excellent customer service. great job. i love it.
Hello there! Thank you so much for your great support. That is a great motivation for us to provide better apps and services for customers like you ❤️🙆♀️ If you need help with anything else, please feel free to contact us on the Live Chat anytime. Wish you a prosperous business! Best Regards, Chris | TrackingMore
April 5, 2023
Gran servicio de atención al cliente y rápido. Estoy a la espera de que resuelvan el incidente pero por ahora todo bien.
¡Hola! Muchas gracias por su gran apoyo. Esa es una gran motivación para nosotros para brindar mejores aplicaciones y servicios para clientes como usted ❤️🙆♀️ Si necesita ayuda con cualquier otra cosa, no dude en contactarnos en el chat en vivo en cualquier momento. ¡Le deseo un próspero negocio! Atentamente, Chris | TrackingMore
April 3, 2023
The application offers a user-friendly interface and decent customer support. It provides a satisfactory experience for users who appreciate a simple and intuitive design, alongside responsive assistance when needed.
Hello there! Thank you so much for your great support. That is a great motivation for us to provide better apps and services for customers like you ❤️🙆♀️ If you need help with anything else, please feel free to contact us on the Live Chat anytime. Wish you a prosperous business! Best Regards, Chris | TrackingMore