Tracktor Order Tracking

Having used Tracktor for a few months now, I can easily say it is one of the very few (2-3) apps that are a must for my store. We tried chat bots, more promenient FAQ pages/sections, emails, etc. and nothing seemed to make an impact in our support queue - and many of those emails were just people looking for an update on their order. Eventually, based on a recommendation we tried Tracktor and since then we've seen a 80-90% reduction in our Support queue. First, it fully integrates with everything (including one of our other must-have apps, OrderlyEmails), and it shows all the information that we need. Big bonuses include the ability to "override" shipping locations by country, and the fact that when our customers open up their order via the Shop App, it automatically takes them to our tracktor page. Thank you for creating such a great app! :)

I'll start off by saying that I think the tracking page could be better looking. It's not bad, but it isn't as polished as I'd like. Aside from that, the app is a tracking power tool that I wouldn't want to be without. We can track orders straight from the order page. Tracktor connects with the Orderly emails templates - so customers get a nice-looking shipping confirmation with the Tracktor page linked to it. All in all, this is the app to go with, if you're looking for a very solid tool for tracking. And their support is helpful too.

Always facing issues that the app did not track properly. The customer service team is no longer able to help :< Not recommended

This App is Amazing for the customer experience! I really recommend all e-commerce store to install this app for the best customer experience

Support is great. Outstanding app. If you have any questions just reach out and they are quick to help and solve your problem.

Tracktor is the best app for shipment tracking! Very easy to setup and use and our customers love the visibility. Any page formatting issues and the team at Tracktor is quick to respond and fix - thanks Matt!

I've been using the Tracktor app since Nov. 2020. I dropship from AliExpress using Oberlo and this app functions beautifully with my business model. I've had experience with the app itself and also the customer support and I don't have anything bad to say. I've been able to contact support to help me with the setup and hid the word "AliExpress" from my customer's tracking page as a carrier. This app allows you to see your average "days to delivered" per carrier so you can update your shipping policy page accordingly and quote shipping times better. Also, I was able to code in some notices on the tracking page on my site to let customers know of any shipment delays that might be going on along with our customer support email should they have any questions. You can also hide certain, locations if you don't want your customer to see that their package is coming from China, but I leave that alone, I want my customers to know where their package is coming from, transparency is important to us. It's just a great app and it helps to curb all those "Wheres my order?" emails we love so much, ha!

I really love Tracktor, it's been a great addition to my store. It makes it easy for customers to check the status of orders and it links nicely with vendors I dropship from.

It works pretty well out of the box and support was quite fast. However they do overcharge on usage fees due to their definition of what an order is. If you are a store like us that has a lot of unpaid orders that are cancelled or orders that do not require shipping, you will get charged on all of those too. In my view it doesn't much make sense to charge tracking management for an order that does not require shipping and will never be shipped. We did raise this with them and they don't want to change their definition as they say it would affect other stores using the app too i.e. they must be overcharging a lot of stores and don't want to lose that revenue. UPDATE: Their reply below is factually incorrect. They charge for unpaid orders. Very deceptive to admit it privately and pretend it's not happening on the review page. Come on guys, be honest!

THIS COMPANY DIDN'T HONOR LEGACY PLAN FOR FOUNDER SUCH SHAMEFULL PRATICE! Stay away, they billing model charge you per month + per order. So you will have tons of usages fees on your monthly statement.

Quickly, friendly Support. The answer of my Question was being solved in few minutes. The app is practical and the support ist high quality

This app works great in Europe & support really helped us install it properly. Much recommended thank you !!

Only work for 2 orders out of many. We are using GDex, Poslaju in Malaysia. Wasted lots of our time. Spent 2 - 3 weeks going back and forth and it still doesn't work.

I have just installed the Tracktor app and it wasn’t working and Annette and her team were amazing with assisting me to get it to work. Outstanding service. Thank you.

Perfect! Great customer service they take the time to do small fixes for you and are super kind. App can translate the languge of the shipping pages and people can easily track where their package is, as well as you can track where your orders are with a great and effective database.

Fácil de usar e integrar a loja do shopify. Facilidade para o consumidor que com algumas informações já consegue ter acesso ao item comprado. Recomendo.

We needed to move from one order tracking app to another and it seems Tracktor is easily the best solution. Matt has been a pleasure to work with so far and we look forward to working with the ShopPad staff more in the future.

Matt V helped me out quickly. They provided Good service. Not sure how I feel about being charged per order but other than that good app

Awesome experience, the app is great, Mandy and the team even improved a courier integration right away when we noticed a deficiency in one of the courier integrations.

lovely interface, and wonderful support. Best tracking app out there!!! We will be using them for plenty of time to come :)