Tracktor Order Tracking

It works pretty well out of the box and support was quite fast. However they do overcharge on usage fees due to their definition of what an order is. If you are a store like us that has a lot of unpaid orders that are cancelled or orders that do not require shipping, you will get charged on all of those too. In my view it doesn't much make sense to charge tracking management for an order that does not require shipping and will never be shipped. We did raise this with them and they don't want to change their definition as they say it would affect other stores using the app too i.e. they must be overcharging a lot of stores and don't want to lose that revenue. UPDATE: Their reply below is factually incorrect. They charge for unpaid orders. Very deceptive to admit it privately and pretend it's not happening on the review page. Come on guys, be honest!

THIS COMPANY DIDN'T HONOR LEGACY PLAN FOR FOUNDER SUCH SHAMEFULL PRATICE! Stay away, they billing model charge you per month + per order. So you will have tons of usages fees on your monthly statement.

Quickly, friendly Support. The answer of my Question was being solved in few minutes. The app is practical and the support ist high quality

This app works great in Europe & support really helped us install it properly. Much recommended thank you !!

Only work for 2 orders out of many. We are using GDex, Poslaju in Malaysia. Wasted lots of our time. Spent 2 - 3 weeks going back and forth and it still doesn't work.

I have just installed the Tracktor app and it wasn’t working and Annette and her team were amazing with assisting me to get it to work. Outstanding service. Thank you.

Perfect! Great customer service they take the time to do small fixes for you and are super kind. App can translate the languge of the shipping pages and people can easily track where their package is, as well as you can track where your orders are with a great and effective database.

Fácil de usar e integrar a loja do shopify. Facilidade para o consumidor que com algumas informações já consegue ter acesso ao item comprado. Recomendo.

We needed to move from one order tracking app to another and it seems Tracktor is easily the best solution. Matt has been a pleasure to work with so far and we look forward to working with the ShopPad staff more in the future.

Matt V helped me out quickly. They provided Good service. Not sure how I feel about being charged per order but other than that good app

Awesome experience, the app is great, Mandy and the team even improved a courier integration right away when we noticed a deficiency in one of the courier integrations.

lovely interface, and wonderful support. Best tracking app out there!!! We will be using them for plenty of time to come :)

This app is exactly what i was looking for. I needed custom updates such as "part is being designed" "part is being fabricated" and this is the only app I could find with these. The support team were so helpful in editing my tracking page. I wasn't font sizes changed and colors and their turn around was so quick. Thank you so much!!

Had some issues with tracking updating at first but their live chat helped me fix it within an hour. I'd definitely recommend this app to help keep customers updated on their order status.

This is a very practical app. Thanks to customer service Mandy for helping me solve the problem, which is very convenient and simple!

This app has resolved all tracking issues of my store. It has helped my customer a great deal. Customer satisfaction has increased.

I installed the app with the intent of integrating it into our site. Unfortunately, the tracking app loads from the shopify side so customizing the look an feel of the application page & results was limited for our purposes. Simply no way to do and page customization as it did not create an editable page wrap where you could bring in elements around what was being loaded into the page. Functional, but limiting if you're looking to do customization on the actual tracking page.

BEST APP!!!!! AND VERY GOOD CUSTOMER SERVICES! LOVE THIS GUYS! !!!!!The application works well!! Recommended

A very good service ! Many thanks to the team, I recommend. They were very nice available and professional !

This app was easy to install but I faced some issues to show on my homepage which was quickly fixed by Shoppad within 24 hours as I wanted my customers to have access quickly to track their shipments. Shoppad staff responded quickly to my request to be able to see all shipment tracking summary at a glance rather than checking on individual orders. Good work ! Only 1 more step to go to see the tracking status on shopify order admin instead of having to go to the app. Hope this can be done soon !