Transcy: AI Language Translate
AI translation (OpenAI, DeepL) & automatic currency converter.
Rating
4.4
feedback
2,525
chart
#556
All reviews
Review RSS Feed
Dec. 27, 2021
Best service ever from Jane I had some issues with some translation from another translated app that translated incorrect but Jane fixed everything and many problem she always take care I love the app
Hi Kanjira, I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy - Translate Language and Convert Currency
Dec. 26, 2021
The application is so easy to use. The most useful language translation app I've seen on the Shopify store. Automatic translations are nice. You can also edit automatic translations yourself. The app support team is very fast. And they answered me at night with German time. You are amazing. Thank you.
Hi there, Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy - Translate Language and Convert Currency
Dec. 25, 2021
Best service ever from Richarde!! I had some issues with some translation from an app that wasn't translated but Richarde fixed everything I love the app
Hi Jonas, This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy - Translate Language and Convert Currency
Dec. 25, 2021
Lisa from the Customer Success Team of Transcy, thank you soo much. The live support team was very helpful.
Hi Nuray, I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency
Dec. 24, 2021
I used this app to help me do x. I really like how it does y. It would be nice if it did z better. Thank you!
Hi Zhixiong, This is Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy - Translate Language and Convert Currency
Dec. 24, 2021
It's like magic to be able to translate into any language in the world in just a few minutes. The support was also very helpful and even a beginner could set it up quickly.
Hi 朋子 前田, I'm Jonathan from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Jonathan Transcy - Translate Language and Convert Currency
Dec. 23, 2021
Very helpful service! Very kind & fast in replying! I can totally recommend this app! It is fast & well in translating.
Hi Amelie, This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy - Translate Language and Convert Currency
Dec. 23, 2021
The service is really good and timely，You can edit the translation language yourself, very good 服务很好很及时，不懂问就完事儿了，可以自己编辑翻译语言，很ok
Hi there, Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy - Translate Language and Convert Currency
Dec. 22, 2021
Very nice app, it helps me a lot. This app solves the problem that has been bothering me for a long time, that is, the language problem, customers all over the world can quickly understand my products, I believe this will improve my website sales.
Hi Qingqing, Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy - Translate Language and Convert Currency
Dec. 20, 2021
Great service. Quick response and help. Got more help than expected. Keep going like this. For business very important your service was quick and easy to reach!
Hi Hanlun, Here's Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Stephen Transcy - Translate Language and Convert Currency
Dec. 20, 2021
Super support and software! great powerfull tool. easy to use. very frindly support team. fast in translation!
Hi there, This is Neil from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Neil Transcy - Translate Language and Convert Currency
Dec. 19, 2021
I'm just 5 mkinutes into using and I'm already obsessed. A real person from customer service messages you as soon as you sign up and helps you with anything you need. Amazing app and amazing customer service!
Hi Amanda, This is Diego from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Diego Transcy - Translate Language and Convert Currency
Dec. 19, 2021
Very helpful. Thanks for Andy and tech teams help to fix my store problem !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Zhu, I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy - Translate Language and Convert Currency
Dec. 18, 2021
Poorly developed app. The auto translator creates texts with no sense, so the contextual translation must be performed manually. Most texts are not divided in menus, or pages corresponding to the shop structure , the texts can be found under "Homepage". There is no easy way to find and replace texts, no visual identifier, no way to match. The texts repeat itself, so every word must be manually translated , without the option of bulk translation. There is content on the shop that is not identified in Transcy and cannot be translated. After weeks of work of manually translating the texts, we discovered that the app is not stable and the translations are not permanent. As soon as a minor change is operated in the shop, like adding a new content section, the translations are broken. Either they don't appear anymore , or the contextual translation is replaced by the poor autotranslator. I don't recommend this app, is causing only issues .
Hi Andre, I'm Kieran from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for your bad experience with us. Your feedback is necessary for us to improve our app and service in the better way. As my colleague has sent you a follow-up email to explain more your case as well as some detailed guidance regarding to translation, please kindly check it again. Looking forward to hearing from you soonest. Regards, Kieran Transcy - Translate Language and Convert Currency
March 22, 2024
They are serious to treat our matter and spend lot of time to answer.
Hi Daniel, Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy - Translate Language and Convert Currency
June 4, 2024
Quick and reliable support! Our store had a form issue for one of the languages, and Bo solved it in under 20 minutes.
Hi Thiago, Here's Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Timothy Transcy - Translate Language and Convert Currency
Dec. 17, 2021
I used Transcy for more comfortable translation process of my Shopify Store. App did a great job of translating everything automatically. It would be nice to also include Pagefly support into this app, at the moment it's the only thing I’m missing. Customer support is absolutely great and friendly.
Hi Mairold, This is Matthew from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Matthew Transcy - Translate Language and Convert Currency
Dec. 17, 2021
Great Support! There were some problems with the translations, but the team tried to solve every little problem. Thanks!
Hi Uwe, I'm Matthew from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Matthew Transcy - Translate Language and Convert Currency
Jan. 13, 2025
I wanted to express my sincere gratitude for the exceptional support I received regarding the currency conversion issue on my website. Andy was not only quick to respond but also efficient in identifying and resolving the problem. Thanks to your professionalism and expertise, my website is now functioning perfectly, ensuring a seamless experience for my customers.
Hi Wei, Here's Andrew from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Andrew Transcy - Translate Language and Convert Currency
Dec. 17, 2021
Devs are very responsive and helpful. Great app so far and works just how we need it. Thanks to the team for helping!
Hi Lynn, Here's Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Stephen Transcy - Translate Language and Convert Currency