Transcy: AI Language Translate
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The customer support of this app is very good. I struggled at first during the initial setup and a customer support executive Petey helped a lot
Hi there, Here's Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Timothy Transcy - Translate Language and Convert Currency
Amazing app, amazing support! Thanks Muffin, you're the best! I can only recommend using this app. Automate translation is super cool as we make several changes in our shop.
Hi there, Here's Matthew from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Matthew Transcy - Translate Language and Convert Currency
This apps is really helpful. And the technical support is one of my favourites to solve my critical issue for a client
Hi there, I'm Nathan from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Nathan Transcy - Translate Language and Convert Currency
初めてアプリを設定しましたが、設定してすぐにチャットからサポートをしていただき、修正箇所をサポートセンターにてすぐに修正していただきました。対応の良さに驚きました。今後も多言語化する際にはぜひ利用したいアプリです。
Hi there, Here's Lynn from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Lynn Transcy - Translate Language and Convert Currency
great support! I used this app to sell productos globally without extra effort, bringing my clients more posibilities
Hi there, This is Gregory from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Gregory Transcy - Translate Language and Convert Currency
It is greatly helpful for my website. A good APP to help me translate the language. And it is not difficult to operate it.
Hi there, This is Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency
This software is really great, I don't need to operate anything, and the information of my products is automatically translated. You can also choose the corresponding currency, which is very convenient. After testing, I bought the paid version directly. Petey explained to me patiently during the debugging process, and we quickly completed the setup of my shop together.
Hi there, My name's John from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, John Transcy - Translate Language and Convert Currency
I really like this app! It's easy to navigate and walks you through step by step the setup process. Would highly recommend!
Hi there, Here's Issac from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Issac Transcy - Translate Language and Convert Currency
i really love this app and it helps me a lot. i extremely recommand this app for every shgopifyer!!!
Hi there, This is Henry from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Henry Transcy - Translate Language and Convert Currency
I used this app to help me perform currency switching. I really like the location of the page that it helps me design, especially the staff member Petey, who replies quickly and helps me a lot
Hi there, I'm Daniel from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Daniel Transcy - Translate Language and Convert Currency
good customer service, they are helpful and willing to help when there is an issue. Thank you , hope the app will work well
Hi there, This is Stephen and we're sincerely sorry for this inconvenience causing to your experience We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support. Regards, Stephen Transcy by OneCommerce
I have talked to Petey this morning, and what a help i have got. competent person, everything i was asking about, he helped me with, the greatest experience and Petey helped in anyway possible all the way through, so my best reccomandations for him for ever. Maria / ThewwofPack.dk in Denmark
Hi there, Here's Milan from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Milan Transcy - Translate Language and Convert Currency
...brilliant customer support! :) - thank you!! ...very friendly, very helpful, very kind. - sure, this app works well - but as we sell books in two different languages only (for now...) we decided to translate manually.
Hi there, This is Andy from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Regarding to your concern, because you`re in Free plan, so the manual edit function of your translation is not available. However, to make your free users' experience better, not only the manual edit function but also more outstanding functions will be available in the next release. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Andy Transcy - Translate Language and Convert Currency
perfect app and support! we love this app. easy to use, super fast. thank you so much! thank you Petey!
Hi there, This is Johnson from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Johnson Transcy - Translate Language and Convert Currency
Great ap so far...... Thanks to all the support from the team at Transy and in particular Muffin for the final part. Very helpful to fix my errors. Thanks again team
Hi there, This is Petey from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Petey Transcy - Translate Language and Convert Currency
I had several situation that I had to address when I first installed Transcy. Seri helped me through out the setup process and she was very attentive and understood my problem accurately. Very good communicator as well. Without Seri, I probably gave up on setting up Transcy. Thank you so much for all your help Seri! The app itself is good. Language auto detection works, auto translation met my expectation (although, I have to edit a lot of auto translation and I expected that from the begging). What I love is that language and currency converter displays in the same menu box. This makes it easy for visitor to maneuver. The shopify Main page couldn't be edited for some system limitation which Seri said they are working on it, so I am just waiting for that to happen.
Dear Hikaru-san, This is Seri, and thanks so much for your feedback. It's my pleasure to assist you, and as I informed via our existing live chat, our Dev is working on Main page issue with priority, and hopefully we can deliver a fix this week. About translation quality, I informed our Dev team too to see if we have any resolution for it later. I will keep you updated with our progress via our chat, and have a great week. Best Regards, Seri
Now this is EXACTLY what I was looking for in a translation app. Translated my content and allowed me to edit the automated translation in HTML. This allowed me to replace the iFrame src so that my videos would show up in the correct language. Had tried the other "more popular" FREE translation apps but none are comparable to this one. Very easy to use also. Many thanks to the developers.
Hi there, Here's Johnson from FireApps Customer Service Team, and thanks for your feedback. Besides Free plan, we also are offering Paid plans with many great features, and hopefully we can see you upgrade to one of them, and enjoy in a later moment. More details can be found here: https://help.fireapps.io/en/articles/4065085-which-plans-are-we-offering-in-transcy-app Should you have any concern, please feel free to contact us via our live chat, or email at [email protected]. Have a great week ahead. Regards, Johnson
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