All reviews

Rating Breakdown

  • 5
    92% (5,427 ratings)
  • 4
    5% (265 ratings)
  • 3
    1% (42 ratings)
  • 2
    0% (24 ratings)
  • 1
    2% (121 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 8, 2022

The best service ever. I really have a great experience with the app and the customer service is amazing!! Thank you

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Carmen, My name's Kelly. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Kelly Transcy - Translate Language and Convert Currency

5 / 5 Share

June 8, 2022

I used this app to translate my shop and open it to more international markets, the app is perfectly integrated into the Shopify systems and is functional in every aspect, as well as the customer support was timely and incredibly helpful in 'install and set everything.

Using app

About 1 month

Total reviews

6

Average rating

5.0

Developer Reply

Hi Valeria, Here's Kane. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy - Translate Language and Convert Currency

5 / 5 Share

June 8, 2022

Franchement le support client est au top !! l'appli a l'air vraiment d'être bien !! À voir sur le long terme !! Ce que j'ai adoré, c'est que dès que j'ai installé l'app, le support client m'a contacté directement via le chat pour m'aider à tout configurer !! C'est énorme !! Il vous guide pas à pas dans la mise en place !! Et ça, c'est vraiment super !! Merci Flora

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, This is Shirina. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Shirina Transcy - Translate Language and Convert Currency

5 / 5 Share

June 8, 2022

Buenísima la aplicación (y barata), las traducciones automáticas son súper acertadas y tiene muchas funciones útiles. El soporte es increíble, no lograba hacer un paso de la instalación y me atendieron en el mismo minuto que tuve un problema, por supuesto lo solucionaron instantáneamente. Buenísima la App.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Joyce, I'm Daisy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Daisy Transcy - Translate Language and Convert Currency

5 / 5 Share

June 8, 2022

Great app and even greater support! Having moved from Magento, this is a perfect app to compliment the new Shopify Markets integration.

Using app

About 7 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Graham, This is Jolie. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Jolie Transcy - Translate Language and Convert Currency

5 / 5 Share

June 8, 2022

First day I downloaded it I had no idea how to use it and basically pressed a load of random buttons which presented an error. I jumped on the customer service chat and someone responded immediately with simple steps to get everything up and running. The whole thing has takes maybe 5 minutes with Flora's help! So impressed so far, and am super excited for our customers to be able to view our store in arabic now :-)

Store

NickyBe

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Hi Nicky, Here's Jena. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy - Translate Language and Convert Currency

5 / 5 Share

June 8, 2022

War wirklich schnell installiert und macht alles was es soll. Kleinere Probleme wurden vom Support sofort gelöst. Empfehlenswert!

Using app

About 5 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hi Corina, This is Jocelyn. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy - Translate Language and Convert Currency

5 / 5 Share

June 8, 2022

Great and fast customer service! Very helpful people to help guide you through the entire process of setting up.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Sebastiaan, I'm Kaylin. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy - Translate Language and Convert Currency

5 / 5 Share

June 9, 2022

We tried the app and it is truly amazing, plus the technical support is extremely responsive and ready to help in order to get the site online quickly. Thanks Lisa

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, I'm Mirabel. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy - Translate Language and Convert Currency

5 / 5 Share

June 8, 2022

Brilliant support! The team helped us to add the language selector in the theme the way we wanted. We did not even had to contact our developer for the assistance, Transcy team did it for us! Thanks a lot!

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Anastasiia, Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy - Translate Language and Convert Currency

5 / 5 Share

June 8, 2022

le service CHAT est au top, merci beaucoup. j'ai pu facilement mettre mes applications de langage sur ma boutique en ligne .

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Valerie, My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy - Translate Language and Convert Currency

5 / 5 Share

June 8, 2022

Very intuitive app that helps you go international with different languages easily. With the best support staff I've seen so far.

Using app

About 1 month

Total reviews

5

Average rating

4.0

Developer Reply

Hi Christian, Here's Kane. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy - Translate Language and Convert Currency

5 / 5 Share

June 8, 2022

I love this app as well as its aftersale services!! Every Shopify merchant who wants to go global should try this app!! It will never disappoint you!!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, This is Patrick. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy - Translate Language and Convert Currency

5 / 5 Share

June 8, 2022

Great Customer Service! The support agent we had was amazing at helping us setup every step of the way, made it a breeze to setup.

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, I'm Bellamy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency

5 / 5 Share

June 8, 2022

Excellent service and quick response. It is quite beneficial. Highly recommended. Got a lot of help from Jennifer. Thanks a lot.

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Armando, This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy - Translate Language and Convert Currency

5 / 5 Share

June 8, 2022

I used this app and had some problems with the currency switcher. I contacted the team on the live chat. They were super helpful, they fixed it the way I wanted. I recommend this app 100%.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Sally, Here's Jena. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy - Translate Language and Convert Currency

5 / 5 Share

June 7, 2022

This app is really great and with no word limit like other apps, that's perfect! The customer service is really quick and effective. Best have for translate and for multycurrency

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Felipe, This is Jocelyn. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy - Translate Language and Convert Currency

5 / 5 Share

June 7, 2022

The best support! It seems they have a lot of work because they don't answer immediately but they are super professionals. I gave up from another app because they couldn't help me solve the problem connected with my theme and the translator app. But here this people support till the end. Thanks a lot : Jennifer and Kate and all the team!

Store

NISEMAN

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Anita, I'm Kaylin. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy - Translate Language and Convert Currency

5 / 5 Share

June 7, 2022

Pretty good, it's easier and more flexible than the shopify settings. Their customer service is quick and the app is straight forward.

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Christopher, I'm Mirabel. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy - Translate Language and Convert Currency

5 / 5 Share

June 7, 2022

Great app, Very good support ,we have been adding this app for auto switch translations and currency in our store

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Moine, Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy - Translate Language and Convert Currency